Exam hp2 t17 aquestion 1

Exam AQUESTION 1
Which processors use hyperthreading? (Select two.)
A.Intel single core processors
B.AMD dual core processors
C.AMD quad core processors
D.Intel dual core processors
Answer: AD
Section:
(none)
Explanation/Reference:
QUESTION 2
How many memory channels are there in a 2 processor DDR3-based server?
A . 2 c h a n n e l s
B . 3 c h a n n e l s
C.4 channelsD.
6 channels
Answer: D
Section:
(none)
QUESTION 3
On Intel Xeon 5500 Series (Nehalem) based servers, where is the memory controller located?
A.processor socket
B.processor core
C.HyperTransport Bus
D.Front Side Bus
Answer:B
Section:
(none)
APS Service Fundamentals - Page 42
Intel Xeon 5500 family
The Intel 5500-series processors (Nehalem) are designed for performance and dynamic scalability. Features of the new processor
include: Intel Quick Path technology in which each processor core features an integrated memory controller and high-speed
interconnect to deliver greater performance, bandwidth, and reliability. The integrated memory controller increases the speed that
data can be communicated between the processor and the memory DIMMS.
QUESTION 4
Which components are under the control of Dynamic Power Management on Intel Xeon 5500 Series (Nehalem)based servers?
(Select two.)
A . c h i p s e t
B.PCI-e cards
C.hard drives
D . C P U
E . f a n s
Answer:AD
Section:
(none)
APS Service Fundamentals - Page 42Dynamic Power Management, with four key improvements: Power management on more
components (CPU, chipset and memory)More operating power states and lower idle processor power states Reduced overhead
when transitioning states OS can put cores to sleep and wake up real time
QUESTION 5
A server has four disks, each 146GB in size. They are configured as RAID 5. What is the logical drive size
presented to the operating system?
A . 2 9 2 G B
B . 4 3 8 G B
C . 5 8 4 G B
D . 7 3 0 G B
Answer:B
Section:
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4 Disks in RAID 5, One disk lost for parity. 3 disks left3 x 146 = 438
QUESTION 6
Which operating system has support for the ZFS file system?
A.Sun Solaris
B.Windows Server 2008 R2 x64 Enterprise Edition
C.Novell NetWare 6.5
D.Novell SLES 10
Answer: A
Section:
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QUESTION 7
Which type of internal slot has been added to HP ProLiant G6-based servers for use by hypervisors?
A.Extreme Digital (xD)
B.Secure Digital (SD)
C.Compact Flash (CF)
D.PCI-express (PCIe)
Answer: B
Section:
(none)
ProLiant generation features
All G6 platforms add an internal SD card slot, in addition to the internal USB port. The use remains primarily forintegrated
hypervisors.
QUESTION 8
For the Intel x5570 Series processors in the HP ProLiant SL2x170z G6, what does the letter "x" preceding theprocessor model
number indicate?
A.extreme performance
B.lower wattage
C.turbo boost performance
D.high performance/wattage
Answer: D
Section:
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QUESTION 9
In which log are Array POST errors recorded?
A.Windows Event Log
B.Integrated Management Log
C . I P M I L o g
D.Onboard Administrator Log
Answer: B
Section:
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Integrated Management Log
— The diagnostic utility can add notes, clear, and mark for repair items in theIML (on supported systems). The IML records
system events, critical errors, power-on messages, memory
errors, and any catastrophic hardware or software errors that typically cause systems to fail. The errors and events might be
discovered during POST or by the System Management driver during normal operations. IML records are dated and have
severity levels and error counts that can be used to help isolate the problem.
QUESTION 10
What information does the ADU provide? (Select three.)
A.firmware version
B.OEM hard drive vendor
C.RAID stripe size
D.Hardware Error Logs
E.Smart Array driver version
Answer: ACD
Section:

(none)
APS Service Fundamentals - Page 182HP provides the ADU to help you quickly identify such problems as: An incorrect version
of firmware Drives installed in the wrong order Inappropriate error rates A failed battery on the array accelerator board To run
ADU, start the system from the Smart Start CD and select Maintain Server Diagnose Array. When you start ADU, a window
displays any errors that are detected. If no errors are detected, the ADU main dialog box displays information about the array
controllers, SCSI bus, and physical drives. Use ADU to diagnose array controllers and generate a list of detected problems. If the
cause of a problem is still not apparent, the ADU can generate a full report that administrators can fax or email to HP customer
service for phone support.
QUESTION 11
Which capability is a key improvement in HP ProLiant G6 servers using Dynamic Power Management?
A. ability to spin down idle disk drives
B. ability to put CPU sockets to sleep and wake up real time
C. ability to power down unused PCI-e slots
D. ability to put CPU cores to sleep and wake up real time
Answer: D
Section:
(none)
Explanation/Reference: HP ProLiant G6 architecture
Dynamic Power Management, with four key improvements:
Power management on more components (CPU, chipset and memory)More operating power states and lower idle processor
power states Reduced overhead when transitioning states OS can put cores to sleep and wake up real time
QUESTION 12
What is required to support each installed HP 10Gb network adapter in a ProLiant server?
A.dedicated 2GB RAM
B.quad-core
C P U C.QuickPath architecture
D.internal PCI-X 2.0
Answer: A
Section:
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QUESTION 13
Which RAID level does Smart Array Advanced Pack (SAAP) employ to enhance performance, reliability andavailability?
A . R A I D 1 + 0
B . R A I D 5
C . R A I D 6 + 0
D . R A I D 5 + 0
Answer: C
Section:
(none)
Servicing ProLiant Servers - Page 188
Smart Array Advanced Pack
Standard features include: RAID 6 (ADG)—RAID 6 (Advanced Data Guarding) protects against any two drive failures.
Supported with a minimum of four drives, but would have two available. Can be supported on all servers. RAID 60—Supported
with a minimum of eight drives, but would have four available. A target benefit is to split RAID across the external boxes. Can
be supported on all servers. Advanced capacity expansion (ACE)—Higher capacity migrations use capacity transformation to
remove logical drives by shrinking and then expanding them online. Mirror splitting and recombining in offline mode—This is
similar to a scaled down rollback functionality, which requires 2 hard disk drives (for example, take a RAID 1 and break into 2
RAID 0s).Drive erase—Erase a physical disk or logical volume securely. Useful to decommission, redeploy, or return hard drives
for security purposes. Performance optimization—Degraded reads and read coalescing; video on demand (VOD) performance
optimizations that improve latency while video streaming.
QUESTION 14
Which key functions are under the control of the new ProLiant On Board Administrator found in every ProLiantG6 server?
(Select two.)
A.power and thermal optimization
B.automated firmware upgrade
C.extended health monitoring
D.TPM module management
Answer: AC
Section:

(none)
New On Board Administrator included with every ProLiant G6
Controls all embedded management aspects of your server including Simplified setup Extended health monitoring Power and
thermal optimization iLO or LO100 remote management all based on your programming Works with Systems Insight Manager
and HP Insight Control
QUESTION 15
A customer has an HP ProLiant G6 server, which meets the minimum requirements of 4 disks. They have purchased the Smart
Array Advanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA. What must be done to
correct the problem?
A. The license key must be entered in RBSU.
B. The license key must be activated over the Internet.
C. The license key must be entered in ORCA.
D. The license key must be entered in iLO RBSU.
Answer: C
Section:
(none)
QUESTION 16
On ProLiant G6 servers, which statements are true about System Maintenance Utility? (Select two.)
A. Array Diagnostic Utility is part of System Maintenance Menu options.
B. Diagnostic Utility is not part of System Maintenance Menu options.
C. You can run memory tests from System Maintenance Utility.
D. You cannot access RBSU through System Maintenance Menu Utility.
E. You can access RBSU through System Maintenance Menu Utility.
Answer: CE
Section:
(none)
Explanation/Reference: System Maintenance Menu
The System Maintenance Menu is embedded in the system ROM and replaces the legacy system partition functionality that is
supported on some ProLiant servers. On64-bit servers RBSU settings are modified through the System Maintenance Menu. The
following options are displayed on the menu: Setup Utility — Exits the System Maintenance menu and runs RBSU Inspect
Utility — Runs the embedded Inspect Utility, which is available only on ProLiant servers with 4MBROMDiagnostic Utility —
Runs the embedded Diagnostic Utility
QUESTION 17
What is a function of the UPS management module?
A. receives traps from HP SIM
B. sends email notification messages
C. manages the number and size of the text logs stored
D. provides automatic voltage regulation
Answer: B
Section:
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Using HP UPS Management Module
The management software is already embedded in the management module eliminating the need for a management server. You
can use this software to: Customize alerts Send email notification messages Send SNMP traps Monitor and manager UPSs
Manage independent UPS load segments to provide separate power control of connected equipment Display text logs for analysis
QUESTION 18
The system board of a DL380 G6 Server has failed. What should be done with the Trusted Platform Module (TPM) that was
installed and in use?
A. The TPM needs to be reinitialized and then reinstalled onto the new motherboard.
B. TPM firmware revisions must be synchronized with the system board.
C. The TPM module must be replaced with the motherboard.
D. The TPM must be reinstalled on the new motherboard after the new motherboard has been flashed to the
most current BIOS.
Answer: C
Section:
(none)

QUESTION 19
Which utilities can you use to change the bootable media sequence? (Select two.)
A. System Maintenance Menu
B R B S U
C S M H
D. Option ROM Configuration for Arrays
E. Insight Diagnostic CD
Answer: AB
Section:
(none)
QUESTION 20
What is the minimum number of hard disks required for RAID 6?
A.2
B.4
C.6
D.8
Answer: B
Section:
(none)
RAID 6 — Advanced Data Guarding
RAID 6 requires a minimum of four hard drives, and n+2 drives, where n is the number of drives used for data. Because of the
two sets of parity data, RAID 6 provides a relatively low write performance as compared to RAID 5 with its one set of parity
data.
QUESTION 21
You install a DL380 G6 Server with six disks. Your customer wants to have the maximum disk space availablebut still have
protection against a disk failure. Which RAID level should you recommend?
A . R A I D 0
B . R A I D 1
C . R A I D 5
D . R A I D 6
Answer: C
Section:
(none)
QUESTION 22
Which HP utility should you use to perform online RAID migration?
A . i L O 2
B . O R C A
C . A C U
D . R B S U
Answer: C
Section:
(none)
ACU
The ACU can manage all Smart Array controllers from one central location and enables you to perform these tasks: Online array
expansions Online logical drive capacity extensions Online RAID level migrations Online stripe size migrations Configurations
using the configuration wizards Drive and expansion priority changes Stripe size selection Controller performance tuning through
variable cache read/write ratios and stripe sizes Storage identification through blinking drive tray LEDs
QUESTION 23
You install a DL380 G6 Server with six disks. Your customer wants maximum protection against a disk failure. Which RAID
level should you recommend to withstand two simultaneous drive failures in a single array?
A . R A I D 0
B . R A I D 1
C . R A I D 5
D . R A I D 6
Answer: D
Section:
(none)

Explanationn/Reference:
QUESTION 24N
Your custom requires a co
mer ost-effective exte
ernal storage sol
lution with 20 ha drives for the DL380 G6 Server. Which solution
ard eir
should you recommend?
r
A.HP Sma Array P41 1 and HP Stor
art rage Works 70 Modular Sm
0 mart Array
B.HP Sma Array P410 and HP Stor
art 0 rage Works 70 Modular Sm
0 mart Array
C.HP Sma Array P800 and HP Stor
art 0 rage Works 50 Modular Sm
0 mart Array
D.HP SAS expander ca rd and second internal driv cage
S d ve
Answer: A
Section:
(none)
Servicing PrroLiant Servers - Page 180
MSA70
The MSA70 Enclosure supp
0 ports direct attac storage (DAS) to HP ProLiant and Integrity se
ch ) t ervers. The MSAA70supports thee
cascading of shelves in a 1+ configuration to allow a maxi
+1 imum of 50 drive in a 4U config
es guration behind each of the two
external por on the HP Sm Array P800, the HP Smart Array E500, the H Smart Array P411, or the HP Smart Array P
rts mart , A HP y P P212
QUESTION 25N
What is used to add a hot sp drive to an array on a Smart Array 410i Con
pare a t ntroller? (Select two.)
A O R C A
B A D U
C A C U
D S M U
E R B S U
Answer: AC C
Section:
(none)
e
HP Smart Array P410i Cont
A troller

Servicing Pr
roLiant Servers - Page 50
ACU provid des
Online spare (hot spare) con
e nfiguration
ORCA is a simple ROM-ba ased configuratio utility that run independently of the operatin system. It exec
on ns y ng cutes from the o
option
ROM locate on the array controller. ORCA is designed to perform functio that require m
ed c A ons minimal configurration:

 eate, configure, and delete logica drives
Cre a al
 Spe
ecify RAID leve els
 Con
nfigure online sppares (hot spares
s)
 Con
nfigure separate fault tolerance on a logical driv basis
o ve

QUESTION 26
A complete power failure occurs during a system ROM upgrade on a ProLiant DL380 G6. What happens when the server is
restarted?
A. The server continues using the original ROM version.
B. The server stops during POST and prompts to continue the upgrade.
C. The server must be reloaded with the original ROM version.
D. The server restarts using the updated ROM version.
Answer: B
Section:
(none)
Recovering from a failed ROM upgrade
A ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic event
occurs during the system ROM upgrade process — When this occurs, the ROM upgrade does not complete, and the ROM image
on the target server is corrupted. The ROM upgrade process is interrupted for any other reason — The upgrade process must be
complete for the ROM upgrade to be successful.
!
Important In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROM
disaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery procedures
are not necessary.
 Recovering from a failed system ROM upgrade
 Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or
using ROM Paq.
 Redundant ROM recovery
On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side of
the ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you to
switch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashing
the ROM. When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected,
the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt.
QUESTION 27
Your customer's server failed. You have followed the HP Six Step Troubleshooting Methodology and have determined that the
problem, a defective power supply, is fixed. You recommend to your customer that they install a redundant power supply to help
prevent further downtime. Which step of the HP Troubleshooting Methodology are you implementing?
A.Implement preventive measures
B.Develop an action plan
C.Evaluate data
D.Execute an action plan
Answer: A
Section:
(none)
Step 6 — Implement preventive measures
As soon as the problem is resolved, look at opportunities to implement preventive measures to stop the problem from occurring
again, and look for other ways to improve or increase availability. To implement preventive measures:
1. Determine the root cause of the problem.
2. Determine proactive steps that can prevent the problem from recurring.
3. Devise a system test to verify changes and procedures before implementing them.
4. Implement a new set of procedures, software, and administrative maintenance to attain a higher level of availability.
5. Perform preventive maintenance, including checking for loose cables, reseating boards and checking for proper airflow.
6. Add fault-tolerant elements to critical subsystems, where applicable. A carefully planned system software maintenance
strategy maximizes server stability and availability. By developing well-regulated system software baselines for business servers,
you can reduce the time required to update or troubleshoot existing servers and ensure that new servers are set up with tested and
stable software configurations. Also, an appropriate service agreement for hardware and software can minimize downtime.
QUESTION 28
Your customer's server has crashed and data was lost. You use the HP Six Step Troubleshooting Method to analyze and solve
your customer's problem.

Answer:
Section:
(none)
Explanationn/Reference: HP Troubleshooting for a ProLiant Server
g
Perform the HP troubleshoo
e oting steps:
a. Collect da
ata
b. Evaluate the data to deter
rmine potential subsystems causi the issue
s ing
c. Develop an optimized act
a tion plan
d. Execute the action plan
t
e. Determin whether the pr
ne roblem is solved d
f. Implemen preventive me
nt easures
QUESTION 29N
What provid a view of ser
des rver health inform
mation?
A A C U
B A D U
C S M H
D. Firmware Maintenance CD
Answer: C
Section:
(none)
e
HP System Management Ho omepage
The HP Sys stem Managemen Homepage su
nt upplies a consolid
dated view of sy stem
y

Hardware health, configurat tion, performanc and status info
ce ormation for ind
dividual HP servers. Details are p
provided on tota
al
system health, including sysstem memory. Innformation on sy ystem memory c be found und the “Perform
can der mance” section on the
n
main page, refer o the screen
r nshot below. Fo Linux and Win
or ndows, HP SMH is available in the ProLiant Su
H n upport Pack and
Integrity Su
upport Pack.
QUESTION 30N
Where do you access the IPMI Event Log on 100 Series ser
o rvers?
A. Integrated Management Log (IML)
B.SmartStart CD
C R B S U
D.HP Insight Diagnostics
Answer: C
Section:
(none)
e
IPMI Event Log
The IPMI Event Log is a us
E seful troubleshoo
oting tool. It mig also be called the Event Log, depending on th server.
ght d , he

 Access it from BIOS Setup Utility Advanced Men on ProLiant 1
A y nu 100-series serverrs.
QUESTION 31N
Where can you view hardwa failure event in ProLiant 30
y are ts 00/600/700 Serie servers?
es
A. Firmware Maintenance CD
B O R C A
C. Integra ated Managem ment Log (IML L)
D R B S U
Answer: C
Section:
(none)
e
Integrated Management Log
M g
— The diaggnostic utility ca add notes, clear, and mark for repair items in t IML (on sup
an r the pported systems) The IML recor
). rds
system even critical errors, power-on mes
nts, ssages, memory errors, and any ccatastrophic har
rdware or softwa errors that typ
are pically
cause system to fail. The er
ms rrors and events might be discov
vered during PO ST or by the Sy stem Manageme driver during
ent g
normal operrations. IML records are dated an have severity levels and error counts that can be used to help isolate the prob
nd y r n p blem.
QUESTION 32N
Beep codes are one of the fi indications of a failure. Wha do they indicat
irst o at te?
A. The Smart Array has a failed disk.
B. The red dundant powe r supply has failed. f
C. The pro ocessor has un nsupported wa attage.
D. The pa ssive process or fan has fai led.
Answer: C

Section:
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Beep Codes
Beep codes are one of the first indications of a failure or problem: one long, one short — ROM programmed incorrectly two
short — Fiber Channel Mezzanine/Balcony Not Supported one long, one short — Mixed Processor speeds detected two short —
Power Fault Detected in Hot-Plug PCI Slot x one long, one short — Processor X unsupported wattage
QUESTION 33
What is a useful counter in the Processor category of Microsoft's Performance Monitor for evaluating the processor subsystem?
A.% Processor Time
B.% Processer Tasks
C.% Cache Writes
D.% Tag Queues
Answer: A
Section:
(none)
% Processor Time — displays the percentage of time that the processor spends executing a non-idle thread. This counter was
designed as a primary indicator of processor activity and displays the average percentage of busy time observed during the
sample interval. It is calculated by measuring the time that the processor spends executing the thread of the idle process in each
sample interval, and subtracting that value from 100%. (Each processor has an idle thread that consumes cycles when no other
threads are ready to run.)This counter can be viewed as the percentage of the sample interval spent doing useful work. If the
processor time reaches 80%, you need to replace the existing processor with a faster processor or add an additional processor.
QUESTION 34
When should a field engineer escalate a service call?
A. after you have been onsite more than one hour
B. after three major hardware components have been replaced and the problem is unresolved
C. when you cannot run Insight Diagnostics
D. when the current action plan does not meet the customer’s expectations
Answer: D
Section:
(none)
Step 3 — Develop an optimized action plan
Incorporate an elevation plan into the master action plan: Be prepared to escalate for technical assistance. List the order of people
or groups to contact and the information needed by each.
QUESTION 35
You just executed a step from your action plan. What is the next step you should take according toHP Troubleshooting
Methodology?
A Collect data
B. Determine if the problem is solved
C. Implement preventive measures
D.Evaluate data
E. Develop an optimized action plan
Answer: B
Section:
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Step 5 — Determine whether the problem is solved
Observe the results of each step in each solution, and evaluate the results of each step until the problem has been isolated and
resolved. If the problem is not resolved:1. Collect more data.2. Evaluate the information gathered from the implementation of the
action plan.3. Develop another optimized action plan.4. Implement the new optimized action plan. Repeat these steps as
additional information is gathered and new action plans are optimized, executed, and evaluated, until you resolve the problem.
QUESTION 36
How can you update the Version Control Repository Manager (VCRM) database? (Select two.)
A. Manually update it from the Management DVD.
B. Use the Upload to VCRM features of the VCRM Update CD.
C. Manually download the software from the HP website into the repository.

D. Manually copy updates from the Smart Start CD.
E. Use the Repository Auto Update feature in HP SIM.
Answer: CD
Section:
(none)

Version Control Repository Manager
The automatic update feature of the VCRM enables you to schedule an automatic population of the repository. However, the
repository can be updated using any of the following methods, or a combination of these methods: Using the automatic update
feature of the VCRM Uploading the PSP feature of the VCRM, which allows users to easily copy PSPs from a Smart Start CD or
other accessible media Manually downloading the software from the HP website into the repository Manually copying updates
from the Smart Start for Servers CD, or any other available media that contains Proliant updates
QUESTION 37
Which protocol enables block level storage data to be transported over IP networks?
A S C S I - 3
B i S C S I
C F c o E
D .Etherchannel
Answer: B
Section:
(none)
Servicing Proliant Servers - Page 69
Proliant Essentials Accelerated iSCSI Pack
The HP Proliant Essentials Accelerated iSCSI Pack enables the embedded Multifunction NIC on a Proliant server to run
accelerated iSCSI on Windows and Linux. ISCSI allows block-level storage data to be transported over widely used IP networks,
enabling end users to access the storage network from anywhere in the enterprise. Additionally, it offloads the iSCSI function to
the NIC rather than taxing the CPU of the server.
QUESTION 38
You use the ADU started from the Smart Start CD. You want to send the result for further analysis. Where can you save the file?
A. on a CD, burned with the optional CD-burner
B. on Drive C using NTFS
C. on a USB stick
D. on a mapped network drive using FAT16/32
Answer: C
Section:
(none)
QUESTION 39
What should you do to test system memory in a Proliant server? (Select two.)
A. Run HP Insight Diagnostics Utility (online), using the SMH.
B. Run HP Insight Diagnostics Utility (offline), using the Maintain Server button when booting a 8.xSmartStart CD
C. Run the HP Integrated Management Log (IML) and choose it in the drop-down menu.
D. Run the embedded Diagnostics Utility on Proliant servers equipped with 4MB ROM.
Answer: BD
Section:
(none)
QUESTION 40
What does the Proliant DL160 G6 need for virtual media and virtual KVM?
A. to buy an advanced license for the iLO 2 for the Proliant DL160 G6
B. to update the LO100i with the advanced license
C. nothing since the advanced iLO 2 license is included with this Proliant DL160 G6
D. nothing since the Proliant DL160 G6 already has those features available
Answer: B
Section:
(none)
APS Service Fundamentals - Page 241Virtual Media and graphical Remote Console are only enabled by licensing the optional
iLO Advanced Pack. A message is displayed to inform the user that the features are not available without a license. Although up

to 10 users are allowed to log into iLO 2, only one user can access the Remote Console. A warning message is displayed to say
that the Remote Console is already in use.
QUESTION 41
You are updating the BIOS of a Proliant DL380 G6. The Proliant is not protected by a UPS. During the update, the utility power
is off for one minute and the firmware update fails. What should you do after the utility power returns?
A. You wait for the Proliant to boot. It will detect the corrupted ROM and will switch to the backup ROM. You can restart your
BIOS update.
B. You replace the system board and restart the BIOS update.
C. You do a system erase from the Smart Start CD and restart the BIOS update.
D. You start the System Configuration Utility, type Control-A for advanced mode and do a manual BIOS recovery. You then
restart the BIOS update.
Answer: A
Section:
(none)
Servicing Proliant Servers - Page 27 Recovering from a failed ROM upgrade
A ROM upgrade can fail for a variety of reasons, such as: A power failure, operating system lockup, or other catastrophic event
occurs during the system ROM upgrade process — When this occurs, the ROM upgrade does not complete, and the ROM image
on the target server is corrupted. The ROM upgrade process is interrupted for any other reason — The upgrade process must be
complete for the ROM upgrade to be successful.
!
Important In the event of an unsuccessful ROM upgrade, the server will not operate correctly, and you must implement ROM
disaster recovery procedures to regain server functionality. If a redundant ROM image is present, disaster recovery procedures
are not necessary. Recovering from a failed system ROM upgrade
Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROM
Paq. Redundant ROM recovery
On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the standard implementation, one side of
the ROM contains the current ROM version, while the other side of the ROM contains the backup version, enabling you to
switch easily to the backup version. This feature protects the previous ROM version, even if a power failure occurs while flashing
the ROM. When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected,
the system boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt.
QUESTION 42
What can cause an upgrade of the Proliant Support Pack on a Proliant server running Microsoft Windows Server 2008 to fail?
A. An installed hardware component has the Write Protect feature turned on.
B. The PSP used was for HP-UX and is not compatible with Microsoft Windows Server.
C. Microsoft Windows Server 2008 does not support upgrading PSP but requires a full new installation of PSP.
D. An installed hardware component is not supported by Microsoft or by HP.
Answer: D
Section:
(none)
QUESTION 43
In a support case you have to escalate a problem to the HP Support team. They expect a problem with some out-of-date drivers.
What should you do to create a file that can be used to show them the currently installed versions?
A. Start Survey Utility from the HP Smart Start CD.
B. Start Survey Utility from within the Online Insight Diagnostics Edition.
C. Start Inspect Utility from the Server Startup CD.
D. Start Embedded Inspect Utility on Proliant equipped with a 4MB ROM using RBSU.
Answer: B
Section:
(none)
Using HP Insight Diagnostics Online Edition
HP Insight Diagnostics Online Edition operates when the operating system is running and the server is in production. In the
online mode, software information from the server is available to diagnostics. The Online Edition provides these different
features from the Offline Edition: Compare configurations Printing Schedule survey capture Diagnose tab and functions Flash
LED button on the Status tab
QUESTION 44
An administrator cannot log in to iLO 2 using his previously working account. What can solve this login problem?
A. Reset the systems settings in RBSU.
B. Use the System Erase Utility to selectively erase the iLO password.

C. Engage the iLO 2 Security Override Switch procedure.
D. Boot the system with the Smart Start CD and select "Reset Passwords."
Answer: C
Section:
(none)
iLO 2 Login issues
If an administrator forgets his or her password, the administrator must use the Security Override Switch or establish an
administrator account and password using HPONCFG.
QUESTION 45
You install 16 new 4GB Memory DIMMs on a single processor DL385 G6 that is running Windows 2003 x64Enterprise Edition.
The system only sees 32GB of memory. What is the possible reason?
A. Firmware must be updated to the latest version to support 64GB memory.
B. DIMM banks are only active when the corresponding processor socket is populated.
C. Windows 2003/2008 x64 Enterprise Edition must be installed to support more than 32GB of memory.
D. You must activate the "Use Memory above 32GB" option in the RBSU.
Answer: B
Section:
(none)
Considerations for Opteron-based Proliant servers
Remember that an important relationship exists between AMD Opteron processors and memory. DIMMs are inserted in slots
associated with specific processor sockets. Be sure to install any processors that are required to support the memory
configuration. For example, a DL385 server requires that a processor must be installed in the socket adjacent to its four DIMM
sockets. You cannot populate DIMM banks D and C until a second processor is installed in the secondary socket. The following
graphic shows a different example of the integrated memory
QUESTION 46
What is the common warranty for Proliant 300 Series servers?
A.1 year parts, 1 year labor, 1 year onsite support
B.3 years parts, 3 years labor, 3 years onsite support
C.1 year parts, 1 year labor, 0 year onsite support
D.3 years parts, 3 years labor, 0 year onsite support
Answer: B
Section:
(none)
Checking warranties
Proliant 300 series servers or higher and the BL p-Class line purchased on or after August 15, 2004 are covered by a standard 3-
3-3 Next-Business-Day Limited Warranty for customers in North America. This coverage includes three years of labor (on-site or
carry-in) and three years of parts coverage with next business day service on-site.
QUESTION 47
You have a customer that wants support that includes software technical assistance and 4-hour hardwareresponse time. Which
service provides this?
A. Proactive 24
B. 4-hour 24x7 Same Day
C. 4-hour Same Business Day
D.HP Support Plus
Answer: A
Section:
(none)
Proactive 24
— This offers a two-hour response time for software issues and a four-hour on-site response commitment for hardware issue
resolution. Complements internal IT resources with proactive services that minimize down time and improve the IT
environment’s effectiveness.

QUESTION 48
What does Proactive 24 Service offer customers?
A .Proactive reporting for predictive failures
B .pre-failure hardware services
C .7x24 warranty coverage
D .2-hour software and 4-hour onsite
Answer: D
Section:
(none)
Proactive 24
resolution. Complements internal IT resources with proactive services that minimize downtime and improve the IT
QUESTION 49
Which memory protection mechanism was introduced with DDR3 memory modules?
A. Memory Mirroring
B. Advanced ECC
C. Address Parity Detection
D. Advanced Memory Buffer
Answer: B
Section:
(none)
Customer choice with DDR-3
A new feature in the Proliant G6 servers is the choice between registered(RDIMM) and unregistered (UDIMM) memory. The
two types of memory cannot be mixed in the same server. UDIMMs are the lower cost option, but customers should understand
the implications of choosing one type of memory over the other. UDIMM does have ECC support, but not the Advanced Memory
Protection. If capacity is important, the customer should choose registered memory. In the HP Proliant DL370 G6 and the HP
Proliant ML370 G6, UDIMM is limited to 24GB maximum, while RDIMM is expandable to 144GB.
QUESTION 50
In the AMD Opteron architecture, each processor has access to the system RAM through which interface?
A. Front Side Bus
B. dedicated memory controllers
C. processor chipset
D .a common memory controller
Answer: B
Section:
(none)
QUESTION 51
What are advantages of RAID 6 over RAID 5?
A. better fault tolerance
B . l o w e r c o s t
C. higher write performance
D. double read performance
Answer: A
Section:
(none)
QUESTION 52
What can be used to restart the remote management processor? (Select two.)
A. iLO 2 RBSU (F8)
B. Server and iLO 2 Diagnostics Page
C . R B S U ( F 9 )
D. Telnet Session
E . H P S M H
Answer: AE
Section:
(none)

QUESTION 53
Your customer wants end-to-end redundancy for a direct attached storage solution. Which combination ofcomponents will
provide this level of availability?
A.MSA 60, Smart Array E500, Dual Ported HDDs
B.MSA 60, Smart Array P411, Dual Ported HDDs
C.MSA 70, Smart Array P411, Dual Ported HDDs
D.MSA 70, Smart Array P800, Dual Ported HDDs
Answer: D
Section:
(none)
MSA70
The MSA70 supports the cascading of shelves in a 1+1 configuration to allow a maximum of 50 drives in a 4Uconfiguration
behind each of the two external ports on the HP Smart Array P800, theHP Smart Array E500, the HP Smart Array P411, or the
HP Smart Array P212Controller for a total of 100 drives in 4 enclosures (a single controller portincorporates 4 lanes for a total
max throughput of 12Gb/s for SAS).
QUESTION 54
Which function key is used to access the System Maintenance Menu on a ProLiant DL380 G6?
A . F 2
B . F 8
C F 9
D F 1 0
E F 1 2
Answer: D
Section:
(none)
Explanation/Reference: Boot options screen
 F10 to access the System Maintenance Menu — Runs ROM-based utilities
QUESTION 55
You are upgrading the system ROM on a DL380 G6 Server with a Trusted Platform Module (TPM) installed and active. The
server operating system is Windows 2008 with Bit locker enabled. What does Microsoft recommend you do before flashing the
system ROM?
A. Enable maintenance mode on the TPM.
B. Temporarily disable the TPM while updating the system ROM.
C. Temporarily disable Bit locker while updating the system ROM.
D. Restart the server in recovery mode, then perform the system ROM.
Answer: C
Section:
(none)
Bit Locker on HP Proliant servers
Precautions affecting server maintenance and management
Microsoft recommends temporarily disabling Bit Locker before updating any system firmware. After the firmware flash is
complete, the server should be rebooted and Bit Locker can be re-enabled.
QUESTION 56
Which statement is true about ORCA?
A.ORCA configures the array automatically regardless of the number of hard drives connected to Smart Array
Controller.
B. It supports drive expansion.
C. It is available in English and Japanese.
D. You run ORCA manually to configure the array when it has more than six drives connected to Smart Array Controller
Answer: D
Section:
(none)
Servicing Proliant Servers - Page 30The ORCA disk configuration defaults are based on the number of drives connected to the
array controller: One drive — RAID 0Two drives — RAID 1Three to six drives — RAID 5More than six drives — No auto-
configuration

QUESTION 57
A customer wants to connect eight servers to shared storage, but not invest in Fibre Channel technology. Which storage option
should you recommend to provide shared storage using the customer's existing Ethernet infrastructure?
A . M S A 5 0
B . M S A 2 0 0 0 i
C . M S A 7 0
D.MSA 2000fc
E . M S A 2 0 0 0 s a
Answer: B
Section:
(none)
MSA2000i G2
The HP Storage Works 2000i G2 Modular Smart Array selection of SAN devices features the very latest in efficient
consolidation, functionality, and technology at very affordable prices. The ideal customers needing to consolidate their storage
include smaller companies with tight budgets and limited IT expertise, or larger companies that have perhaps hundreds of smaller
departments and remote locations. TheMSA2000i G2 features a 1Gb Ethernet (1GbE) iSCSI connected array. It allows customers
to grow their storage as demands increase up to 29.7TB SAS or 60TBSATA, supporting up to 32 hosts for iSCSI attach. All
models support the optional HP Storage Works 2000 Modular Smart Array Snapshot Software, which offers controller-based
snapshot and cloning functionality. Planning for future growth is easy by starting with the basic modular pieces and adding
capacity as needs arise.
QUESTION 58
Which key is used to initially configure iLO 2 settings?
A . F 8
B . F 9
C . F 1 0
D . F 1 2
Answer: A
Section:
(none)
Using iLO2 RBSU
To run iLO 2 RBSU to setup local accounts:1. Restart or power up the server.2. Press the F8 key when prompted during POST.
The iLO 2 RBSU runs.
QUESTION 59
From where can you access the Survey Utility?
A C:HPSurvey
B A C U
C R B S U
D HP Insight Diagnostics
Answer: D
Section:
(none)
HP Insight Diagnostics
Use Insight Diagnostics as a step in standard troubleshooting procedures. When a server problem occurs, perform these actions:
Ensure that all firmware is up to date.
Check the server health and status LEDs.
Use Survey to verify the hardware configuration.
Use the IML to look for system errors.
Use the online diagnostics or the offline tests to help validate the hardware.
C . F 1 0
D . F 1 2
Answer: A
(none)
HP Insight Diagnostics
Use Insight Diagnostics as a step in standard troubleshooting procedures.

 When a server problem occurs, perform these actions:
 Ensure that all firmware is up to date.
 Check the server health and status LEDs.
 Use Survey to verify the hardware configuration.
 Use the IML to look for system errors.
 Use the online diagnostics or the offline tests to help validate the hardware.
 SAS or Serial ATA (SATA) drives.
QUESTION 4
The HP ProLiant 100 Series offers which auto-recovery feature?
A . A S R
B.Watchdog Timer
C . T P M
D.BIOS Serial Console
Answer: B
Section:
(none)
Watchdog timer
In Proliant 100 series servers, the Watchdog Timer is used instead of Auto Server Recovery. This device can be set and enabled
or disabled in the BIOS Setup Utility to monitor system events. It can be used to perform a power recycle and restart the server,
similar to the ASR function in the Proliant 300/500/700 series servers.
QUESTION 5
What are features of the Server Board Management Controller found in HP Proliant 100 Series servers?(Select two.)
A.remote BIOS checking/switching functionality
B.remote console access
C.remote alerting
D.virtual media access
E.integrated remote console
Answer: AC
Section:
(none)
Server Board Management Controller
 The Server Board Management Controller (BMC) provides server management monitoring capability by enabling
communication over the IPMI interface. BMC resides on the motherboard and combines into a single chip:
 Remote manageability
 Remote alerting
 Remote BIOS checking/switching functionality as defined by the IPMI specification
QUESTION 6
How can you access an iLO 2 when you do not know the user ID and password?
A. Enable the iLO 2 Security Override switch on the front of the server.
B. Enable the iLO 2 Security Override switch inside the server.
C. Press and hold the NMI button during POST.
D. Utilize the URL https://<iLOIPaddress>/fieldservice.
Answer: B
Section:
(none)
iLO 2 Login issues
If an administrator forgets his or her password, the administrator must use the Security Override Switch or establish an
administrator account and password using HPONCFG.
QUESTION 7
Which advantages do Power Distribution Units offer? (Select two.)
A. active voltage regulation
B. increased input power
C. easy accessibility to outlets
D. superior cable management
Answer: CD

Section:
(none)
PDU benefits
 Benefits of the modular PDUs include:
 Increased number of outlet receptacles
 Modular design
 Superior cable management
 Flexible 1U/0U rack mounting options
 Easy accessibility to outlets
Limited three-year warranty
QUESTION 8
What is the minimum cache size required to enable Smart Array Advanced Pack (SAAP)?
A . 1 2 8 M B
B . 6 4 M B
C . 5 1 2 M B
D . 2 5 6 M B
Answer: D
Section:
(none)
Smart Array Advanced Pack
Smart Array Advanced Pack is hosted on the Smart Array Controller hardware firmware stack and can be enabled on the
P212,P410, P410i, and P411 running a minimum of 256MB cache and battery backed.
QUESTION 9
Which HP tools are used to manage ROM Paqs on Proliant ML/DL servers? (Select two.)
A. Insight Diagnostics
B. HP Smart Update Manager (SUM)
C. Virtual Connect Enterprise Manager (VCEM)
D. Rapid Deployment Pack (RDP)
E. Array Diagnostic Utility (ADU)
Answer: BD
Section:
(none)
QUESTION 10
Using the HP Proliant Essentials Performance Management Pack (PMP), when should you capture a performance baseline for an
HP Proliant server? (Select two.)
A.every 90 days
B.after any hardware or software updates
C.at the end of each month
D.during peak monthly business cycles
E.after initial installation of the equipment
F.after each system reboot
Answer: BE
Section:
Important
This baseline should be captured after initial installation of the equipment, during normal daily operation. The baseline should be
updated after any hardware or software additions to the system.
QUESTION 11
A customer has an HP server, which meets the minimum requirements of 4 disks. They have purchased the Smart Array
Advanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA. What must be done to correct the
problem?
A. The license key must be entered in RBSU.
B. The license key must be activated over the Internet.
C. The license key must be entered in ORCA.
D. The license key must be entered in iLO RBSU.
Answer: C

Section:
(none)
Servicing Proliant Servers - Page 188Smart Array Advanced Pack HP Smart Array Advanced Pack (SAAP) consists of a group
of firmware that provides additional and advanced feature functionality within the Smart Array controllers and requires a license
key for activation. These licensed features provide an easy key activation to enable features such as added RAID protection, drive
erase and performance optimization, and more. Smart Array Advanced Pack is hosted on the Smart Array Controller hardware
firmware stack and can be enabled on the P212, P410, P410i, and P411 running a minimum of 256MB cache and battery backed.
Standard features include:
 RAID 6 (ADG)—RAID 6 (Advanced Data Guarding) protects against any two drive failures. Supported with a
minimum of four drives, but would have two available. Can be supported on all servers.
QUESTION 12
Which safety guidelines should you observe when installing a rack? (Select two.)
A. Remove the grounding wire on the receptacle of the UPS to assure isolated grounding.
B. Couple racks together on multiple-rack configurations.
C. Level the front feet only to allow the rack to be moved if needed.
D. Deploy stabilizing feet only when you have multiple servers extended from the rack.
E. Distribute weight properly and install ballast kits if necessary .
Answer: BE
Section:
(none)
Following rack safety guidelines
 Rack installations must follow these important safety guidelines:
 Leveling feet must extend to the floor.
 Ensure that the full weight of the rack rests on the leveling feet.
 Attach stabilizing feet to the rack if it is a single-rack installation.
 Couple racks together in multiple-rack installations.
 Extend only one component at a time or the rack may become unstable.
 Castors are not designed for regular use with racks. If this occurs, lower theleveling feet to the ground and raise rack
until castors are not touching thefloor.
 Distribute weight properly and meet all weight requirements to avoid thedanger of serious injury and damage to
equipment. Install ballast kits ifnecessary to meet minimum requirements.
QUESTION 13
What is the correct function key to press to access RBSU directly during POST on a DL360 G6?
A . F 2
B . F 8
C . F 9
D . F 1 0
E . F 1 2
Answer: C
Section:
(none)
 Servicing ProLiant Servers - Page 31During the time the menu is shown on the screen, press:
 F9 to access the ROM-Based Setup Utility screen — Makes changes to the server configuration
 F10 to access the System Maintenance Menu — Runs ROM-based utilities
 F12 to access PXE boot — Converts a Preboot Execution Environment (PXE) enabled NIC into a bootabledevice
QUESTION 14
On an HP Proliant G6 server, which statements are true about RBSU and System Maintenance Menu? (Select two.)
A. You press F10 to access the System Maintenance Menu and access RBSU .
B. RBSU helps configure server hardware settings and run basic diagnostics for the server hardware.
C. The server serial number can be updated through RBSU.
D. The ADU can be run from System Maintenance Menu.
E. Memory tests can be run from RBSU.
Answer: AC
Section:
(none)

Servicing Prroliant Servers - Page 31F10 to access the System Maintenance Menu — Runs R
a ROM-based utillities APS Servic
ce
Fundamenta - Page 279
als
Serial numb reentry after replacing system board
ber m
After a syste board is replaced, the system serial number must be re-enter in NVRAM. On replacement boards this seri
em m m red t ial
number is blank. Setting this number with RBSU enables In
R nsight Manager t work properly Insight Manag uses the num
to y. ger mber as
the unique identifying markker.
QUESTION 15N

What is the maximum numb of unbuffered DIMMs (UDIM
ber d MMs) per chann supported in a Proliant G6Se
nel erver?
A.1
B.2
C.3
D.4
Answer: B
Section:
(none)
Explanation n/Reference:
QUESTION 16N
Your custom has a DL380 G6 Server with one processor and nine 4GB R
mer 0 h a Registered DIMM (RDIMMs) in
Ms nstalled. You ad nine
dd
additional 4GB RDIMMs in the remaining memory slots. What else must y do to make th newly installe memory avai
4 n m W you he ed ilable
to the system
m?
A. Enable memory mirroring in RBSU.
B. Add a second processor.
C. Replac e the RDIMM with Unbuf
Ms ffered DIMMS (UDIMMs).
S
D. Update the system ROM.
Answer: B
Section:
(none)
Explanation n/Reference:
QUESTION 17N
You are inst talling five drive into an MSA7 You want to maximize the am
es 70. mount of storage and still provid dataprotection
e de n.
Which RAID level should you choose?
D y
A . R A I D 0 + 1
B . R A I D 0
C . R A I D 1
D . R A I D 5
E . R A I D 6
Answer: D
Section:
(none)

QUESTION 18
Your customer has asked for fiber-based shared storage. Which product should you recommend?
A . M S A 7 0
B . M S A 2 0 0 0 i
C.MSA 2000sa
D.MSA 2000fc
Answer: D
Section:
(none)
MSA2000fc G2
The HP Storage Works 2000fc G2 Modular Smart Array (MSA2000fc) represents the newest Fiber Channel model of the
MSA2000 family (which includes the MSA2000iG2 iSCSI and the MSA2000sa G2 SAS connected models). This new
generation of HP storage arrays is specifically designed for entry-level customers and features the very latest in functionality and
technology at highly affordable price points.
QUESTION 19
Which cable should be used for connecting HP Smart Array P411 to HP Storage Works 70 Modular Smart Array?
A. Mini SAS 4x cable
B.VHDCI/VHDCI SCSI Cable
C.Cat5e Patch Cable
D.LC-LC multi-mode Fiber Channel cable
Answer: A
Section:
(none)
QUESTION 20
A customer wants a second Smart Array Controller installed in a DL380 G6 and will be booting from it. Where do you select the
option to modify boot controller order?(Select two.)
A . R B S U
B . O R C A
C . A C U
D . A D U
Answer: AB
Section:
(none)
QUESTION 21
Which action is part of Step 1 - Gather Information of the HP Troubleshooting Methodology?
A. replace a defective memory module
B. recommend to the customer they use Advanced ECC memory
C. remove the memory modules one at a time until the error stops
D. examine the failure condition from LED indicators
Answer: D
Section:
(none)
Step 1 — Collect data
Collecting data includes: Identifying the hardware and software components in the system Asking questions to understand what
failed and in what context Continuing to ask questions to learn as much detail as possible Gathering failure information such as:
 Failure conditions from LED indicators
 Power-on self-test (POST) messages
 Diagnostic, test, and log reports from HP Insight Diagnostics
 Critical error log messages from the Integrated Management Log (IML)
 Integrated Lights-Out (iLO) log messages
 Stop, a bend, and trap messages
 Status and error reports from the HP Systems Management Homepage
 HP Systems Insight Manager (HP SIM) error conditions
 Status information reported by HP Insight Management Agents

QUESTION 22
Where can you view ROM POST error codes?
A. Integrated Management Log (IML)
B . A D U
C. Event Viewer
D. System Insight Display
Answer: A
Section:
(none)
QUESTION 23
Which ProLiant server series includes the Watchdog Timer?
A . 1 0 0 S e r i e s
B . 3 0 0 S e r i e s
C.500 Series
D.700 Series
Answer: A
Section:
(none)

Diagnostic tools for Proliant 100-series servers
 Some diagnostic tools are specific to the Proliant 100-series servers:
 Intelligent Platform Management Interface (IPMI) Event Log
 Watchdog Timer
 Server Board Management Controller (BMC)
QUESTION 24
What are useful counters in the Memory category of Microsoft's Performance Monitor? (Select two.)
A. Memory Refresh Rate
B. Memory RAID performance
C. Pages/Sec
D. available Bytes (kilobytes or megabytes)
Answer: CD
Section:
(none)
Evaluating the memory subsystem
Two useful counters in the Memory category of the System Monitor performance objects are: Available Bytes Pages/Sec
QUESTION 25
What can you do to optimize disk I/O per second in a random I/O environment? (Select two.)
A. Add a hot spare disk drive.
B. Add more spindles.
C. Add more memory.
D. Add disks with faster rotational speed.
E. Add more processors
Answer: BD
Section:
(none)
Optimizing storage performance
To optimize storage performance, you must consider all the factors affecting performance. The following concepts apply in most
situations:
 Capacity — In random I/O environments, more spindles might be necessary. In a sequential I/O profile, you might
need to add more controllers.
 Transfer rate (MB/s) — In a sequential I/O environment, add more controllers.
 I/O per second — In a random I/O environment, add more spindles and usedisks with faster rotational speed.

QUESTION 26
What are some common reasons for unexpected server reboots? (Select two.)
A. The SmartStart CD was left in the CD drive.
B. Newly added hardware caused a memory conflict.
C. There is an issue with operating system, application and device drivers.
D. You pressed CTRL + ALT + DEL.
Answer: BC
Section:
(none)
Common reasons for reboot issue:
 Software issue — issue with operating system, application and device drivers.
 Hardware issue — new hardware added, service performed hardware memory conflict.
 Heat related issue — Heat related reboots are generally recorded within the log files associated with the system at
different levels (System Event log, IML, etc.)
QUESTION 27
You are following an action plan that requires the replacement of a NIC. You replace the NIC and run the HP Insight
Diagnostics. The NIC fails the test. Which HP Troubleshooting Methodology step have you just performed?
A. Evaluate the data
B. Determine problem resolution
C. Develop an action plan
D. Collect data
Answer: B
Section:
(none)
resolved. If the problem is notresolved:1. Collect more data.2. Evaluate the information gathered from the implementation of the
QUESTION 28
After replacing a failed DIMM, you run the HP Insight Diagnostics. The diagnostics complete without error. Which HP
Troubleshooting Methodology step have you completed?
A. Determine problem resolution
B. Execute the action plan
C. Develop and action plan
D. Evaluate the data
Answer: A
Section:
(none)
QUESTION 29
You replaced the memory module in a Proliant server and the amber LED from Insight Display disappeared. You run an Insight
Diagnostics Offline Edition Utility from the Smart Start CD and started the complete memory test. According to HP
Troubleshooting Methodology, which step did you perform?
A. Evaluate data
B. Determine if problem is solved
C. Implement preventive measures
D. Execute the action plan
E. Collect data
Answer: B
Section:
(none)

QUESTION 30
What does the Version Control Agent (VCA) enable the customer to do? (Select three.)
A. configure the log to automatically delete older entries, reducing maintenance activity for administrators
B. configure the VCA to automatically download new firmware and software updates
C. configure the VCA to automatically install new software updates
D. view whether any applicable updates are available in the Version Control Repository Manager
E. configure the VCA to automatically install new firmware updates
F. view the currently installed firmware and drivers
Answer: ADF
Section:
(none)
Version Control Agent
The VCA enables administrators and operators to perform the following tasks to maintain the software inventory of the server:
View the currently installed software. Select a VCRM as a reference point for obtaining software updates. Select whether to use a
Custom Software Baseline or PSP as a managed baseline. View whether any applicable updates are available in the version
control repository. View the details associated with a Custom Software Baseline, PSP, or individual software component that is
in the version control repository. Install a Custom Software Baseline, PSP, or individual software component from the version
control repository. View and clear the VCA log. Configure the log to automatically delete older entries, reducing maintenance
activity for administrators. Change the log settings.
QUESTION 31
What detects analyzes and explains hardware performance bottlenecks?
A.HP Insight Virtual Machine Manager software (VMM)
B.HP Insight Power Manager software (IPM)
C.HP Insight Vulnerability and Patch Manager module (VPM)
D.HP Insight Performance Manager module (PMP)
Answer: D
Section:
(none)
APS Service Fundamentals - Page 165The HP Proliant Essentials Performance Management Pack (PMP) is an integrated
management software solution that enables the monitoring of performance on one or more servers and supported shared storage
solutions. The performance information is analyzed to reveal a building or existing performance bottleneck issue.

QUESTION 32
Which tool incorporates the Proliant Integration module?
A.HP Insight Rapid Deployment software (RDP)
B.HP Insight Vulnerability and Patch Manager module (VPM)
C.HP Insight Performance Manager module (PMP)
D.HP Insight Power Manager software (IPM)
Answer: A
Section:
(none)
 Servicing Proliant Servers - Page 66The Proliant Essentials Rapid Deployment Pack combines the features of:
 An off-the-shelf version of Altiris eXpress Deployment Solution — This provides a management console with an
intuitive GUI that enables drag-and-drop deployment of multiple servers. Deploy servers through the Altiris imaging
feature, or develop scripts using the Smart Start Scripting Toolkit.
 The Proliant Integration Module — This consists of software optimizations for Proliant servers including the Smart
Start Scripting Toolkit, configuration jobs for industry-standard leading operating systems, sample unattended files, and
Proliant Support Packs that include software drivers, management agents, and important documentation.

QUESTION 33
Which tool provides a server deployment solution that facilitates the installation of large numbers of servers?
A.HP Insight Power Manager software (IPM)
B.HP Insight Virtual Machine Manager software (VMM)
C.HP Insight Rapid Deployment software (RDP)
D.HP Insight Vulnerability and Patch Manager module (VPM)
Answer: C
Section:
(none)
Proliant Essentials Rapid Deployment Pack
HP Proliant Essentials Rapid Deployment Pack is a server deployment solution that facilitates the installation, configuration, and
deployment of high-volumes of servers through either a GUI-based or a web-based console, using either scripting or imaging
technology. Server configuration time is reduced, making it possible to scale server deployments to high volumes in rapid
fashion.
QUESTION 34
A customer wants to reinstall a Proliant G6 Server. He creates a backup of all relevant data. What are the best ways to set
NVRAM to factory default and clean up boot-drives? (Select two.)
A. Go to RBSU -> Advanced Options and choose Erase NVRAM/Boot Disk.
B. Run the System Erase Utility within the Windows OS.
C. Power down, disconnect all power cords and take out the system battery for 5 minutes.
D. Run the System Erase Utility from the Smart Start CD.
Answer: AD
Section:
(none)
Servicing Proliant Servers - Page 43 & 75
RBSU Advanced Options menu
The Advanced Options menu of the main RBSU menu enables you to configure options normally set by default and not user
modified, such as hot-plug resources, virtual install disk, processor correction marking, and two erase options for NVRAM.
System Erase Utility
— Provides options to clean different areas of the system such as attached drives, unattached drives, BIOS, and NVRAM
QUESTION 35
How do you update the firmware on an HP Server Console Switch (KVM)?
A. Boot an attached server with the Proliant Firmware CD connected to the serial port of the KVM.
B. Execute the firmware utility on a Windows system connected to the serial port of the KVM.
C. Execute the firmware utility using a bootable USB stick.
D. Use the HP Console Viewer and select the Firmware Update button.
Answer: B
Section:
(none)
QUESTION 36
Which memory protection features corrects both multi bit errors and full DRAM failures?
A. Error Checking and Correction (ECC)
B. RAID Memory
C. Advanced ECC (AECC)
D. Online Spare Memory
Answer: B
Section:
(none)
Single-board mirrored memory
Single-board mirrored memory in select Proliant servers protects against multiple, non-correctable multi bit errors without
degrading the performance of the memory system.
QUESTION 37
Which deployment tool allows you to build a job that will flash the system and option ROMs?
A . Service Essentials Remote Support Pack
B . Insight Diagnostics
C . S M H

D. Smart Start Scripting Toolkit
Answer: D
Section:
(none)
QUESTION 38
You need to do an online firmware update under Windows 2003 of a Proliant Server. Which tools can you use? (Select two.)
A. HPSUM from the Firmware Maintenance CD
B. maintenance tool from the Smart Start CD
C. Online HP Diagnostics
D. Online ROM flash components
E. Online ROM-based Inspect Utility
F. Online ROM Paq diskette
Answer: AD
Section:
(none)
QUESTION 39
A customer purchased HP Care Pack services for HP Proliant c-Class server blades. Which components are covered under the
Care Pack? (Select two.)
A. power supply
B. Fiber Host Bus Adaptor
C. Ethernet Pass-Thru Module
D. c-Class fans
E. Array Controller
Answer: BE
Section:
(none)
Blade System c-Class Care Pack services
The HP Care Pack services for HP Proliant BL c-Class server blades, cover the server blade and all HP branded hardware options
qualified for the server, purchased at the same time or afterwards, internal to the server.
QUESTION 40
A customer wants a service that offers a two-hour response time for software issues and four-hour onsite response commitment
for hardware issue resolution. Which service meets these requirements?
A.4-hour 24x7 Same Day
B. Proactive 24
C.4-hour Same Business Day
D.HP Support Plus
Answer: B
Section:
(none)
Proactive 24
resolution. Complements internal IT resources with proactive services that minimize downtime and improve the IT
QUESTION 41
When evaluating the memory subsystem, the Pages/Sec counter is higher than what is acceptable. What should you do to rectify
this situation?
A. Use an online spare memory.
B. Use memory RAID.
C. Use disk drives with a faster transfer rate to keep up with memory.
D. Add more memory.
Answer: D
Section:
(none)
Pages/Sec

— Displays the number of pages read from or written to disk to resolve hard page faults. Hard page faults occur when a process
requires code or data that is not in its working set or elsewhere in physical memory, and must be retrieved from disk. This
counter was designed as a primary indicator of the kinds of faults that cause system wide delays. It is the sum of Memory: Pages
Input/sec and Memory: Pages Output/sec. It is counted in numbers of pages, so it can be compared to other counts of pages, such
as Memory: Page Faults/sec, without conversion. The counter includes pages retrieved to satisfy faults in the file system
cache(usually requested by applications) and non-cached mapped memory files. This counter displays the difference between the
values observed in the last two samples, divided by the duration of the sample interval. On most servers, if this value is
consistently greater than 5, it indicates an excessive amount of paging. Try to identify the application that is creating the paging
condition. If this is not normal behavior for the application, adding memory might increase system performance.
QUESTION 42
What is a useful counter in the Processor category of Microsoft's Performance Monitor for evaluating the processor subsystem?
A.% Temperature Change
B.% Memory read to write ratio
C.% Interrupt Time
D.% Cache Counters
Answer:
C
Section:
(none)
% Interrupt Time
— Displays the percentage of time the processor spends receiving and servicing hardware interrupts during the sample interval.
This value is an indirect indicator of the activity of devices that generate interrupts, such as the system clock, the mouse, disk
drivers, datacommunication lines, NICs, and other peripheral devices. This counter displays the average busy time as a
percentage of the sample time.
QUESTION 43
What do beep codes for boot process failures indicate? (Select two.)
A. ROM programmed incorrectly
B. hot spare disk that is not present
C.NIC Teaming failure
D. video resolution set too high
E. mixed processor speeds detected
Answer: AE
Section:
(none)
Beep Codes
 Beep codes are one of the first indications of a failure or problem:
 one long, one short — ROM programmed incorrectly
 two short — Fiber Channel Mezzanine/Balcony Not Supported
 one long, one short — Mixed Processor speeds detected
 two short — Power Fault Detected in Hot-Plug PCI Slot x
 one long, one short — Processor X unsupported wattage
QUESTION 44
A server shuts down after having been up for a short period of time. What is a possible cause of this problem?
A. The system ROM is outdated.
B. Heat sink is not properly installed.
C. No video monitor is installed.
D. The AC cord on a redundant power supply is loose or unplugged.
Answer: B
Section:
(none)
QUESTION 45
How is the Version Control Repository Manager (VCRM) database updated? (Select two.)
A.by manually downloading the software from the Microsoft website into the repository
B.by using the "Upload to VCRM" feature of the Smart Start CD
C.by manually updating it from the Management DVD
D.by using the automatic update feature of the VCRM
E.by using the "Repository Auto Update" feature in HP SIM

Answer: BD
Section:
(none)
Version Control Repository Manager
The automatic update feature of the VCRM enables you to schedule an automatic population of the repository. However, the
repository can be updated using any of the following methods, or a combination of these methods:
 Using the automatic update feature of the VCRM
 Uploading the PSP feature of the VCRM, which allows users to easily copy PSPs from a Smart Start CD or other
accessible media
 Manually downloading the software from the HP website into the repository
 Manually copying updates from the Smart Start for Servers CD, or any other available media that contains Proliant
updates
QUESTION 46
Which account can you use by default to log in the HP SMH on a server running Windows 2003 with a PSP7.20 or later?
A. the user you created during the installation of the HP SMH
B. all accounts within the domain belonging to the management group
C. all accounts belonging to the local administrator's group
D. only the user "Administrator" belonging to the administrator's group
Answer: C
Section:
(none)
Servicing Proliant Servers - Page 84System Management Homepage 2.0 and later uses OS-based authentication and accepts
logins from local administrative accounts (for example, members of an Administrators group) by default.
QUESTION 47
What provides easy identification of virtual machines or host servers reaching high CPU utilization?
A.HP Insight Power Manager software (IPM)
B.HP Insight Vulnerability and Patch Manager module (VPM)
C.HP Insight Virtual Machine Manager software (VMM)
D.HP Insight Performance Manager module (PMP)
Answer: C
Section:
(none)
Proliant Essentials Virtual Machine Management Pack
The Proliant Essentials Virtual Machine Management Pack extends HP Systems Insight Manager capabilities to manage virtual
machines. The Virtual Machine Management Pack provides central management and control of VMware, Microsoft, and Citrix
virtual machines that include:
 Physical host to virtual machine association
 Easy identification of VMs or host servers reaching high CPU
 Memory or disk utilization levels
 Highly flexible move capabilities that allows live moves (for some platforms) and moves to dissimilar host resources
 Back up template and alternate
QUESTION 48
Both your primary and backup ROM of a Proliant DL360 G6 has been corrupted. What is the best way to get the Proliant back
online?
A. Apply the system ROM recovery procedure.
B. Replace the system board and update the BIOS.
C. Reboot the Proliant. It will switch to the backup ROM and update the BIOS.
D. Use the recovery console to update the primary and the backup ROM.
Answer: A
Section:
(none)
Recovering from a failed system ROM upgrade
Recovery from a system ROM upgrade failure can be accomplished using the redundant ROM feature of a server or using ROM
Paq. Redundant ROM recovery On servers with the redundant ROM feature, the ROM acts as two separate ROMs. In the
standard implementation, one side of the ROM contains the current ROM version, while the other side of the ROM contains the

backup version, enabling you to switch easily to the backup version. This feature protects the previous ROM version, even if a
power failure occurs while flashing the ROM.
When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system
boots from the backup ROM and alerts the user through POST that the ROM bank is corrupt. If RBSU is inaccessible, switching
ROM images can also be done by changing the switch settings on the system configuration switch. If both ROM images are
corrupt, use the ROM Paq recovery.
QUESTION 49
The setup of a Proliant DL180 G6 with the Smart Start CD failed. What could be a possible reason for this?
A. Smart Start does not support the 100 Series Proliant servers. Server Startup must be used instead.
B. The iLO 2 "Protect OS" feature is turned on.
C. Smart Array Controller is not initialized properly. Pressing F8 at POST could fix this problem.
D. The BIOS "Protect OS" feature is turned on.
Answer:
A
Section:
(none)
Server Startup CD
The Server Startup CD ships with Proliant 100 series servers. These entry-level servers do not ship with the higher-end tools for
configuration and management. The contents of the CD can be unique to a specific 100 series server. For example, aDL140
offers a scripted install for supported Windows operating systems.
QUESTION 50
What should you do first before upgrading a Proliant to newer and faster CPUs?
A. Install faster DIMMs.
B. Install more memory.
C. Run the RBSU and do a system erase.
D. Update the BIOS to the latest level.
E. Start RBSU, go to the advanced menu, and fill in the new type of CPUs in the CPU menu.
Answer: D
Section:
(none)
QUESTION 51
Which hardware types does HP Pre-failure Warranty cover? (Select two.)
A. Host Bus Adapters
B.CD/DVD drives
C. processors
D.SCSI drives
E. server backplanes
Answer: CD
Section:
(none)
Pre-failure warranty
is the portion of the HP warranty that covers repair or replacement of defective parts (including processors, memory, and hard
drives) identified by HP Insight Manager software as pre-failure. A pre-failure state can also be identified from the Integrated
Management Display view.
QUESTION 52

Answer:Sec ction:
(none)
e
Care Pack service levels
Care Pack Services enhance and extend product warranty. HP product seller and channel p
S e H rs partners sell thes service levels with
se
products, us
sing product con
nfiguration and ordering systems. Care Packs pro
o ovide 25 service levels across ge eographies and
technologies. The HP Prolia Care Pack se
ant ervice levels include:
 Hardware support — Provides a selection from 6-
t s -Hour Call-to-Reepair, 24x7,or 13 coverage wi four-hour on-site
3x5 ith
re
esponse or next business day.
b
 So
oftware support — Provides up to 24x7 coverage for advisory an remedial supp
t nd port.
 In
ntegrated hardwa and software support services — Includes pro
are roactive support with onsite serv vices that maxim
mize
pr
roductivity and minimize disrupt
m tions.
 St
tartup & implemmentation — Help ensure top pe
ps erformance and a
availability for y
your customer’s servers from the e
be
eginning.

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