Executive Development Programs (EDP)

www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000
EXECUTIVE DEVELOPMENT
PROGRAMS

About EDP
Fhyzics - a global leader in business analysis - offers business consulting,
business analysis, business analytics, process improvement, product
development and supply chain services to organisations in India and
abroad. Today’s businesses are under tremendous pressure to adopt to the
changes in regulatory framework, constantly changing customer preferences
and disruptive business models. This mandates the business leaders to
continuously upgrade their knowledge in various areas that could potentially
help or affect their businesses. Keeping this in mind, Fhyzics has launched
One-Day, Case Study Based Executive Development Programs, where the
business leaders can upgrade their skill and can implement in their
organisations. These programs are designed after intense research on
international best practices.
For more details about this Executive Development Program, please visit
www.fhyzics.com

Acquiring & Retaining Clients
This program is designed for the professional service providers such as
Doctors, Lawyers, Auditors, Consultants, Financial Advisers etc. The
professional service space has seen a tremendous change in how they
acquire and retain clients in the recent years. This change emanates from
factors such as increased competition, appreciable knowledge of the
customers and high expectation from customers. In the past, there was
professional services and the clients were tied-up with some sort of loyalty,
which is gradually getting eroded, hence retaining a client becomes tougher
and tougher. This program introduces the participants to plethora of
techniques on acquiring and retaining clients in this information age.
www.fhyzics.com

Business Analysis Program for SMEs
SMEs undergo paradigm shift in their operations as they progress through
growth milestones. Business Analysis Program for SMEs, prepares the
senior leaders of your organisation with the necessary framework and
techniques to lead the process of aligning organisations’ vision, goals &
objectives, business strategy, business model, business processes, projects,
products and services. Business analysis is all about understanding the
organisation (structure, policies & operations), identifying the bottlenecks of
growth and recommending the right solutions. Fhyzics' business analysis
programs are designed in alignment with the Business Analysis Body of
Knowledge (BABOK®) released by International Institute of Business
Analysis (IIBA®), Canada.
www.fhyzics.com

Business Model
The Business Model Canvas was initially proposed by Alexander
Osterwalder based on his earlier work on Business Model Ontology. A
business model canvas describes how an enterprise creates, delivers, and
captures value for and from its customers. The Business Model Canvas is a
strategic management and lean start-up template for developing new or
documenting existing business models. Business model canvas is equally
popular both in established companies and in start-up. A business model
canvas describes how an enterprise creates, delivers, and captures value
for an from its customers. During this webinar we will unravel the nine
building blocks of business model canvas such as key partnerships,
channels, key activities, customer segments, key resources, cost structure,
value proposition, revenue streams and customer relationships.
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New Product Development
New Product Development (NPD) and Continuous Product Improvement are
the two lifelines of any product based organisation, for sustainable
profitability and leadership in the industry. Though there is a great debate
within the product development community, whether a good product creation
is an art or science? it has been proved by companies like Apple, 3M, IBM
and several others that instilling a sound product development process and
best practices ensures the creation of better and better products. This
empirical evidence demonstrates that good product development processes,
best practices and suitable organisational culture is the success formula
behind these global brands. Fhyzics represents the Product Development
and Management Association (PDMA), USA in India and through this
affiliation brings the product development global best practices to Indian
industry.
www.fhyzics.com

Business Case
A business case is the justification to decide a certain course of action in an
organisation. As business analyst we always ‘recommend solutions’ to help
the organisation to reach its goals and objectives. Through business case,
we present a 360 degree view of a given solution to enable the management
to make a decision. During this webinar, we will review the various elements
of business case such as need assessment, desired outcomes, assess
alternatives and recommended solution. We will also discuss the typical
format of a business case document.
www.fhyzics.com

Mastering Lean
A process is defined as a set of activities that are carried out in a pre-
determined order to deliver value to the customer. Process is a capability
and a differentiator for an organisation in today’s competitive market.
Process-centric organisations are able to deliver consistent goods and
services, to reduce the dependancy on human skills, to standardise the
activities within the organisation and to improve the safety of their
employees as well as customers. Lean is a process improvement
methodology or philosophy developed by Tachii Ohno of Toyota Motors in
1940’s and is a time-tested framework to improve processes within
organisations. Lean brings a set of tools and methods to understand the
current state of the organisation and to take it to the future state.
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Benchmarking
Benchmark studies are conducted to compare organizational practices
against the best-in-class practices. Best practices may be found in
competitor enterprises, in government, or from industry associations. The
objective of benchmarking is to evaluate enterprise performance and ensure
that the enterprise is operating efficiently. Benchmarking may also be
performed against standards for compliance purposes. The result from the
benchmark study may initiate change within an organization.
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Business Strategy
Peter Drucker said, “Doing the right thing is more important than doing the
thing right”. His “Doing the right thing” refers to the strategy and “Doing the
thing right” refers to effective implementation. Both Strategy and Effective
Implementation are equally important, but the former is more important than
the latter. If an organisation sails a ship with wrong strategy (wrong
direction), it will never reach the destination. Strategy is the one that
connects the organisation’s vision with its operations. Strategy is the ‘Master
Plan’ for an organisation to succeed in the market place. Strategy gives a
unique approach for an organisation to conduct its operations. During this
one-day program, the participants will be able to understand what is an
effective strategy, identify the current strategy of their organisation, evaluate
the alignment of the vision, strategy and operations and redefine the
strategy for greater success.
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Focus Groups
A focus group is composed of pre-qualified participants whose objective is to
discuss and comment on a topic within a context. The Participants share
their perspectives and attitudes about a topic and discuss them in a group
setting. This sometimes leads participants to re-evaluate their own
perspectives in light of others’ experiences. A trained moderator manages
the preparation of the session, assists in selecting participants, and
facilitates the session. If the moderator is not the business analyst, he/she
may work with the business analyst to analyse the results and produce
findings that are reported to the stakeholders. Observes may be present
during the focus group session, but do not typically participate.
www.fhyzics.com

Business Analytics for Managers
Business Analytics is all about transforming the data to information and then
using that information for effective decision making. Small and large
organisations have loads of data, but don’t know how to use them? The data
is being collected for the sake of collecting, but forgotten over the period or
no one has the time to mine it for opportunities. All organisations has two
types of opportunities, one, the visible opportunity and the other is hidden
opportunity. Most organisations are doing good on the visible part of the
opportunity, but completely clueless about the invisible opportunity. This
invisible opportunity is very much lying dormant within the organisation, one
need not have to find it elsewhere – that is the data what we have in our
organisations.
www.fhyzics.com

Business Analytics for Managers
Today, most of the business analytics programs are tools based and doesn’t
delve into the principles of data science. Even if I have an Aladdin Lamp and
don’t know where to rub, it is useless in my hand. Hence knowledge of a tool
without understanding the principles of data science will not be very helpful.
I would rather recommend 'Master Microsoft Excel’, which all of us know and
try to mine the data what you have in your organisation. Because most of
the time, I find people embark on business analytics are misdirected to
mastering a tool or two and completely loose the focus on the very
foundation of how to interpret a data or information?.
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Project Management
How do we differentiate between a project and operations? Project has a
definite start and end and has an end objective. On the other hand,
operations are on going activities. In that sense, all managers will have a set
of projects and defined operations in their portfolio. For the operations part,
a manager need to intervene whenever there is a guidance needed from his
followers. But in a project, he should be in the frontier to lead the team as it
is not a routine one in his organization, hence not many are knowledgeable
on this. The success factors that determine whether a project delivered its
objective are project planning, resource allocation & management,
stakeholder communication, measurement on progress, risk assessment,
course correction and handing over. This one-day program will prepare the
managers to lead their projects successfully.
www.fhyzics.com

Mastering Six-Sigma
The origin of Six Sigma can be traced to Carl Friedrich Gauss (1777-1855),
who introduced the concept of the normal curve. But the credit for coining
the term “Six Sigma” goes to a Motorola engineer named Bill Smith [“Six
Sigma” is a federally registered trademark of Motorola]. Six Sigma as a
process improvement methodology was well popularised by Jack Welch of
General Electric Company. Six Sigma is a data-driven methodology to bring
a leap of changes in the organisation. To achieve Six Sigma levels, a
company must not produce more than 3.4 defects per million opportunities.
The Six Sigma methodology uses fives stages – Define, Measure, Analyse,
Improve and Control (DMAIC) to improve a process. During this one-day
program, the participants will develop a thorough appreciation of Six Sigma
principles and tools and will be able to lead Six Sigma initiatives in their
respective organisations.
www.fhyzics.com

Process Mapping
There is a common thread across all process improvement methodologies
such as Lean, Six Sigma, Benchmarking and TQM, that is process mapping.
In all the process improvement methodologies, the process expert need to
define the current state as well as the future state for the given process that
need to be improved. Process improvement is to identify the list of activities,
the sequence of their execution and achieving the objective with the minimal
resources. Process mapping is an indispensable tool in the hands of
process experts for process improvement. During this one-day program, the
participants will understand the process mapping principles and the method
of process mapping. Also they will learn Microsoft Visio, a leading process
mapping tool from Microsoft.
www.fhyzics.com

Paper Prototyping for Application Development
Prototyping is a favorite technique of inventors and it is as old as the early
human inventions. Prototyping is very popular among mechanical and civil
engineers. Many product development companies in the Information
Technology industry adopted the prototyping technique and achieved great
success in developing sound and superior products. But even today, these
successful companies are just outliers. A majority of the companies have not
yet reaped the benefits of prototyping. The reasons are two fold. One there
is not much awareness about prototyping. Second, prototyping is seen as an
added cost to the project. Of course prototyping doesn't come free-of-cost. I
would call this cost as a preventive cost rather than an additional cost. The
cost of not doing prototype far outweighs the cost of doing prototype.
www.fhyzics.com

Developing Standard Operating Procedure
At times, we ignore something good, but because it is not so fancy!
Standard Operating Procedure (SOP) is the one that fits this statement very
well. SOP is a wonderful process improvement tool, that is ignored by most
organisations in the world. One need not have to implement any
sophisticated software or change the organisational structure or run costly
events to implement SOP. To streamline an organisation’s processes SOP is
the first step. SOP development involves the following key stages (1) Create
a stakeholder group (2) Identify the primary, secondary and management
processes of the organisation (3) Map the current state of those processes
(4) Develop the future state of the processes (5) Document the future state
and (6) Train the relevant stakeholders.
www.fhyzics.com

Product Development Life Cycle
Product Development Life Cycle (PDLC) is composed of distinct stages
such as enterprise analysis, business analysis, systems analysis & design,
project implementation, testing, launching and continuous improvement. In a
product company speed is very important, but not at the cost of poor
process that leads to a poor product. How to balance these twin goals –
speed and quality of execution? The participants will learn the PDLC stages
and will be able to improve their processes within their organisations.
www.fhyzics.com

Supply Chain Design
The scope of the term Supply Chain here includes, sourcing, processing,
finished goods, warehousing, distribution, retail and reverse logistics. With
the advent of eCommerce, supply chains have received a new fillip for
providing better and timely customer service. This program will introduce a
methodical framework to analyse their supply chains to find opportunities for
improvement and to optimise to deliver better customer service.
www.fhyzics.com

Finance for Non-Finance Professionals
When you reach the middle or top management, the financial knowledge
becomes very important as almost all of our decisions are tied-up with the
finance domain. Hence the understanding and appreciation of financial
management in your organisation becomes crucial for your success. The
need for financial understanding grows further as one reaches higher and
higher levels in an organisation. During this one-day program, the
participants will be able to gain sound understanding on accounting and
financial principles that are used on daily basis within an organisation.
www.fhyzics.com

Sales & Marketing Strategy
Today the traditional Sales & Marketing (S&M) Strategy has outlived its
usefulness and organisations are finding it more and more difficult to expand
their market share or acquiring new customers. The S&M Strategy program
will introduce time-tested scientific methods being practiced by some of the
worlds leading companies to achieve remarkable results in their sales and
marketing efforts.
www.fhyzics.com

Consumer Protection Act
Consumer Protection Act, 1986 is an Act of the Parliament of India enacted
in 1986 to protect the interests of consumers in India. It makes provision for
the establishment of consumer councils and other authorities for the
settlement of consumers' disputes and for matters connected therewith.
Originally the act was covering only the product companies, but
subsequently even the professional services were brought into the ambit of
consumer protection act. The purpose of this program is to develop an
appreciation of the act and to review the areas that need to be strengthened
within your organisation.
www.fhyzics.com

Creating Business Plans
The keyword “Business Plan” and its variants are being searched in the
internet within India for almost 5,07,600 times in a year. As a Business
Consulting firm, we come across lots of enquiries on daily basis on “How to
create a business plan?”. Many entrepreneurs approach us for a ready-
made business idea along with a business plan. We humbly refuse it, as it is
not good for an entrepreneur. Both the business idea and the business plan
should come from the entrepreneur himself/herself, as ‘PASSION’ is the
most important ingredient for a successful business than anything else. A
business consulting firm like Fhyzics can help entrepreneurs in the process
of creating and fine tuning the business plans, but it should not be
outsourced.
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Research Methods for Managers
One of the Roles of Managers is to support the management in making key
decisions. Managers support the management in certain key decisions such
as which equipment to buy? Which software is suitable? What could be the
better process? Root cause of a customer problem? Etc. by providing vital
facts. Many a times, managers resort to provide opinion based information
to management, which has a very low chance for success. But when
managers provide validated facts through research, the decision based on
that fact will fetch better success rate than the former. This program will
equip the managers with both primary and secondary research methods.
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Mind Mapping for Managers
Tony Busan is credited with the popularisation of mind mapping. Mind
mapping is used to articulate and capture thoughts, ideas and information.
During this webinar the participants will gain a complete understanding of
mind mapping and its elements such as main topic, topics, sub-topics,
branches, keywords, colour and images. We will also make a mind map
using cloud based software for greater understanding.
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Business Continuity Management
History and contemporary records demonstrate that sometime an ultra-low
frequency events create a huge disruption for an organisation. Business
Continuity Management is a management process that identifies risk, threats
and vulnerabilities that could impact an organisation's continued operations
and provides a framework for building organizational resilience and the
capability for an effective response. Today, organisations lack both in
understanding the types of risks that could cause these disruptions and also
doesn’t have any plans when it strikes without warning. This program is to
sensitise the business leaders about this impending risks where everyone
has almost equal likelihood for it to happen. The program delves into the
various types of risks that doesn’t come under the radar, but organisations
should be watchful about it.
www.fhyzics.com

Balanced Scorecard
The balanced scorecard originated by Robert Kaplan and David Norton is
used extensively to measure and improve performance in both
governments, private and non-profit organisations. It provides a framework
for strategic planning and management of organisation and to align business
activities to the vision and strategy of the organisation. Today balanced
scorecard has the equal reputation as that of lean and six sigma in process
improvement. During this webinar we will discuss the various elements of
balanced scorecard such as learning and growth dimension, business
process dimension, customer dimension, financial dimension and measures
or indicators.
www.fhyzics.com

Innovation for Market Leadership
In its purest sense, “invention“ can be defined as the creation of a product or
introduction of a process for the first time. “Innovation,” on the other hand,
occurs if someone improves on or makes a significant contribution to an
existing product, process or service. In the business world, we have a
question on what makes a company a leader in their industry? Very hard to
answer this question as there are several factors responsible for this. But if
we narrow down to a question, what that one factor that all the leaders have
in common? Then it is innovation. This program will prepare the business
leaders to understand the fundamentals of innovation, best practices and
organisational culture.
www.fhyzics.com

Bionics for Product Developers
Bionics refers to the design of engineering systems that were adopted
based on systems in nature. Jack Steele is credited for coining the term
bionics. The hypothesis behind bionics is, if nature has evolved a solution
over 1000's of years then it must be the best solution that man ever could
find it. The lightest bullet proof vest is designed based on the spider web and
the underwater communication devices derive their science from the
communication method of dolphins. This program is exclusively designed for
product developers and machinery creators to create an appreciation of the
natural systems both in living and non-living, found around the world, which
will be of helpful to solve or to better design their engineering systems or
products.
www.fhyzics.com

Business Communication for Managers
A person is judged by both content and communication. Content without
communication and communication without content doesn’t fetch the due
interest. The word ‘content’ refers to the subject matter and ‘communication’
refers to one’s ability to make the other person to think what he/she thinks.
In an organisation, the business leaders are expected to do better on verbal
communication, written communication, teaching, public speaking and
facilitation. Business communication is an absolute skill set meaning no one
can claim they have reached the zenith of communication skills, but rather
everyone need to continuously improve. This program will prepare the
participants to understand the various facets of business communication
and methods to make it stronger.
www.fhyzics.com

Blue Ocean Strategy
Blue Ocean Strategy is about creating a new market rather than fighting in a
highly crowded market. Blue Ocean Strategy stresses upon identifying an
unmet need in the market and design products or services to satisfy that
unmet need. This one-day program prepares the leaders of your
organisation on the various steps involved in conceiving, developing and
deploying a blue ocean strategy.
www.fhyzics.com

Reverse Engineering
Reverse Engineering is a process of creating innovating products not by
inventing, but by improving the existing products. Reverse Engineering is a
completely ignored technique in India’s product development community.
This program aims to bring out the benefits of reverse engineering in product
development and the reverse engineering techniques.
www.fhyzics.com

Digital Marketing Strategy
Digital marketing is essential in today’s world. With both competitors and
potential customers constantly online, digital marketing is one of the
important channels a business cannot afford to ignore. For a small and mid-
sized business digital marketing may sound intimidating. But the current
trend shows the online market has double digit growth in various sectors
year-over-year. This program unravels the various avenues of digital
marketing, design elements and organizational strategy.
www.fhyzics.com

Warehouse Management
Warehouses play a critical role in matching product demand with supply
across different tiers of a supply chain. Today warehouses function not only
as centres for storage but also as centres for value-addition. This program
deals with the functions of warehousing, corporate strategy, warehouse
locational factors and warehouse operations planning.
www.fhyzics.com

Customer Service Management
Walt Disney once said about movies, “Do what you do so well that they will
want to see it again and bring their friends.” The famed animator’s quote can
also be applied to customer service. If a business treats its clients well and
keeps them satisfied, they will maintain a relationship with the company and
will recommend the company to their friends. Companies need to remember
that without someone to buy their goods and services, they will not survive.
This program explains the fundamental principles of customer service,
customer profile, personas, customer blueprint etc.
www.fhyzics.com

Business Analysis for Civil Servants
Business Analysis Program for Civil Servants prepares the senior
bureaucrats with the necessary framework and techniques to lead the
process of aligning government’s vision, goals & objectives, governance
strategy, government processes, projects and services. Business analysis is
all about understanding the organisation (structure, policies & operations),
identifying the bottlenecks of growth and recommending the right solutions.
Fhyzics' business analysis programs are designed in alignment with the
Business Analysis Body of Knowledge (BABOK®) released by International
Institute of Business Analysis (IIBA®), Canada. In summary, this program
helps the participants to map the current state of the organisation, to define
the future state of the organisation and then come out with the right solution
(a set of needed capabilities) that bridges the gap between the current state
and the future state.
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Designing Forms & Checklists (Paper & Web)
Forms played a crucial role both in government and private organizations to
gather structured information in transactions. But so far no organizations
have attempted a measure to standardize or to improve the form functions.
The same flaws what we had in paper-based forms were literally now
transferred to the web-based forms. Next, checklists are wonderful tools to
ensure the completion of mandatory activities in any transaction. Though,
we have used lots of forms and checklists in the past till now there is no
framework to design forms and checklists. This program aims at introducing
a framework in designing forms and checklists.
www.fhyzics.com

Fundamentals of Packaging Technology
Packaging is a service function that cannot exist by itself; it needs a product.
Packaging serves technical and marketing functions such as contain,
protect, preserve, measure, dispense, transport, communicate, display,
inform, promote, sell and motivate. This program delves into packaging
functions, recent trends in packaging and technology.
www.fhyzics.com

Disaster Management Strategy
Natural and man-made disasters are becoming more frequent, growing
more severe and affecting more people than ever before. According to a
statement released from the Centre for Research on the Epidemiology of
Disasters and the United Nations in January 2009, the average number of
natural disasters reported each year increased more than 60 percent. How
to fool-proof your organization from these disasters? Man-made disasters
are fully preventable with necessary procedures and systems in place. On
the other hand, natural disasters may not be preventable but a well prepared
organization would certainly be less affected than others. The purpose of
this program is to immerse the participants in the disaster management
framework which will help them to develop strategies to deal with both
natural and man-made disasters.
www.fhyzics.com

Strategy to Keep the Organization Flood Proof
2015 and 2016 is a year of El-Nino, a global whether phenomenon that had
its impact all over the world. The affected regions either had torrential
downpour or faced a drought like condition. Chennai a south Indian city,
suffered a heavy rainfall, a highest in last 100 years and most of the rainfall
lashed the city in just 3 days. Unfortunately many organisations were not
prepared to handle this. This led to lots of business loss and operation
disruption for several months. Now the question is, are we prepared better
for the next one? These change in whether patterns are going to stay for a
longtime to come. These situations will repeat more often rather than go
away. This program prepares the business leaders with strategies to keep
their organisation as flood safe both in terms of personnel and property.
www.fhyzics.com

Understanding the Advertisement World
Today the biggest challenge in advertisement is Where to advertise? What
medium to choose? How to evaluate the efficacy? All these questions are
becoming tougher and tougher day-by-day as the options are ever
increasing. Many a time, as a person responsible for advertisement, I don’t
have a yardstick to measure and which results in disappointing results.
Managers who issues advertisement for their organization are at the mercy
of the advertisement sales professional and his hopeful words. The root
cause of this problem is the lack of understanding of the advertisement
world. This program brings out the facts of the advertisement world,
processes involved, how to evaluate the suitability etc.
www.fhyzics.com

www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000
Thank You

Executive Development Programs (EDP)

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