![DOUGLAS A. MCMILLEN (949) 322-3032 (Cellular Contact) [email_address]](https://image.slidesharecdn.com/experiencesummary-123706687477-phpapp01/85/Experience-Summary-1-320.jpg)
Experience Summary
- 1. DOUGLAS A. MCMILLEN (949) 322-3032 (Cellular Contact) [email_address]
- 2. Innovative, results-oriented IT professional who excels at building and leading high-performing teams, managing complex projects from planning through execution under the pressure of fast-paced, time-sensitive environments and deploying technology to build successful solutions for customers. Reputation for strong work ethic, high energy level, approachability, and consistent commitment to success. 06/08/09 11:33 AM
- 3. My management and project management career has included key positions and consulting contracts with well-known companies such as Hyatt Hotels, Bank of America, American Airlines, Merrill Lynch, Hilton Hotels, and Carlson Companies (Radisson Hotels, Country Inns & Suites). 06/08/09 11:33 AM
- 4. Over the past 20 years I have been utilizing my broad experience gained at major companies to assist in building small and midsized businesses. I have a track record of reducing costs and streamlining operations in a wide range of situations as well as increasing sales and establishing goals for profit. 06/08/09 11:33 AM
- 5. I am experienced in executive level and mid-level management positions in a broad range of industries. My unique blend of business and leadership skills has allowed me to excel in technical as well as creative environments. I possess richly varied P&L experience and have consistently exceeded objectives in revenues and profits. 06/08/09 11:33 AM
- 6. I enjoy travel and have worked in Japan, Taiwan, and the Philippines. 06/08/09 11:33 AM
- 7. PMI Membership ( Website ) American Association of Project Managers – Certified Project Manager ( Website ) University of Maryland, BA - Taiwan Extension Campus Microsoft Partner Toshiba Partner 06/08/09 11:33 AM
- 8. Windows 2000, 2003, XP MS Office Professional MS Project MS Visio MS PowerPoint MS SharePoint MS Access Solomon SAP Crystal Reports MSP SQL/SQL Server Transaction Processing TCP/IP LAN/WAN VirPack SDLC RUP PMI AGILE SCRUM Sarbanes-Oxley 06/08/09 11:33 AM
- 9. 06/08/09 11:33 AM
- 10. Comsys Southwest support 1 st Approach 06/08/09 11:33 AM
- 11. Wilshire Credit Corporation Home Loan Services (HLS) Acoustic Loans ComUnity Lending Provantedge 06/08/09 11:33 AM
- 12. Hyatt Hotels Radisson Resorts Hilton Hotels Country Inns & Suites Best Western International Ramada AMR Travel Services 06/08/09 11:33 AM
- 13. Mohawk Airlines Republic Airlines Braniff International Trans-Atlantic Aerospace American Airlines 06/08/09 11:33 AM
- 14. Bank of America Acoustic Loans ComUnity Lending 06/08/09 11:33 AM
- 15. Mohawk Airlines ILX AMR Travel Services Home Loan Services Wilshire Credit Corporation 06/08/09 11:33 AM
- 16. AMR Travel Services Southwest Support Services Provantedge Acoustic Loans ComUnity Lending 06/08/09 11:33 AM
- 17. AMR Travel Services Southwest Support Provantedge Acoustic Loans 06/08/09 11:33 AM
- 18. 06/08/09 11:33 AM
- 19. Recruited to manage all facets of a complex changeover of the Pittsburgh, PA based operations center and the call center infrastructure including hardware and software installation, system networking, and data management from National City Bank to Merrill Lynch ownership. 06/08/09 11:33 AM
- 20. I led the redesigning and updating of an existing but outdated loan origination software package at Acoustic Loans to accommodate the needs of a startup loan company. In two years, I managed and directed over 450 significant changes and enhancements with no system outages. At ComUnity Lending, I successfully standardized the Project Management Office and the implementation of a SDLC for software development. 06/08/09 11:33 AM
- 21. At Southwest Support Services, I directed the project management of the implementation and maintenance of software systems at Best Western International, Hilton Hotels, Country Inn and Suites, and Radisson Hotels. Additionally, I successfully designed and directed the IT upgrade of a $16 million renovation of a Hilton Resort. 06/08/09 11:33 AM
- 22. I managed over 400 IT professionals involved in the deployment of an ATM network which included Project Management, applications and systems development, QA/Testing, networking, and infrastructure . I was able to also improve the rate of success for application and systems program implementations from 75% to 100%. 06/08/09 11:33 AM
- 23. I designed, implemented and managed all aspects of the call-center, including hardware, software, facilities, budget, staffing and organizational infrastructure. I also established a client base of six hotel chains which generated revenues of over $3.5 million annually and negotiated contracts with other airline reservations systems to generate initial revenues of $1.75 million. 06/08/09 11:33 AM
- 24. Exceptionally strong written and verbal communication skills. Highly personable and experienced with all levels of management and corporate boards. Proficient in solving problems and implementing solutions under tight deadlines. Hands-on manager, capable of efficiently managing all levels of budgets. 06/08/09 11:33 AM
- 25. PMI Membership ( Website ) American Association of Project Managers – Certified Project Manager ( Website ) University of Maryland, BA - Taiwan Extension Campus Microsoft Partner Toshiba Partner 06/08/09 11:33 AM