SAP TechEd EXP17880 expert session on SAP Screen Personas
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The document provides insights from a session on SAP Screen Personas, highlighting required roles, common mistakes, and frequent use cases encountered during customer implementations. Key issues identified include installation errors, unrealistic timelines, and insufficient business involvement. Effective support from SAP involves clear communication, reproducible error descriptions, and appropriate connections to resolve issues.
SAP TechEd EXP17880 expert session on SAP Screen Personas
- 1. SAP Screen Personas Expert Session 17880 Public TechEd 2014
- 2. Lessons learned from customer implementations of SAP Screen Personas o Required skills and personnel o Common mistakes o Frequent use cases and recurring problems o Getting effective support © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 2
- 3. Required skills and personnel o Three distinct roles • Business process SME • Personas developer/expert • Designer Some of this may be missing, not sufficiently available, not given enough attention or emphasis. o Readily available basis / system support to address any technical problem o Project lead © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 3
- 4. Common mistakes o Installation errors / issues causing delay or disruption o Unrealistic timeline (too tight deadline) o Underestimation of effort (development as well as testing) o Insufficient business involvement (key players, planning, testing) o Missed business process details / requirements during design cause iterative rework or significant change during implementation o Not always clear communication of what is planned, for what area and how soon causing anxiety and disappointment among departments o A Personas solution is not for everyone, but for a majority of users. Don’t say ‘yes’ to every request o Project timeline clashes with system maintenance / upgrades o No dedicated project management / SME team for just the Personas project © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 4
- 5. Frequent use cases and recurring problems o Sales documents (VA01/02/03), Purchasing (ME* transactions: PO, Requisition, Contract), HCM (PA* transactions), Manufacturing, Plant Maintenance, Material Master. This means more Personas-related expertise in these areas o Tab caching & merging in 2.0 + required fields o Enjoy controls (better in 3.0 but still can be a problem) o Issues caused by too complex scripts © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 5
- 6. Getting effective support from SAP o Understandable, clear and thorough problem description o Reproducible error situation with sufficient data Preferably a step-by-step document with screen shots demonstrating the issue o Necessary connection provided and kept available No user access or authorization issues, both GUI and HTTP or WTS connection © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 6
- 7. Learn more at TechEd UXP203 What's New and Exciting in SAP Screen Personas – Demo, Migration, Road Map (2-hour lecture) Wed 11:00 - 13:00 UXP263 First Look at the All New SAP Screen Personas – Simpler Screens in Two Hours (2-hour hands-on workshop) Wed 17:00 – 19:00 Thurs 08:30 – 10:30 More Expert Sessions Wed 14:00 Customer session: Steve Rumsby shares his experience Thurs 14:00 Accelerating adoption – tips and tricks for boosting productivity Thurs 16:00 Performance optimization with SAP Screen Personas © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 7
- 8. More information about SAP Screen Personas Product Page www.sapscreenpersonas.com Getting Started resource page scn.sap.com/docs/DOC-54574 Run Simple with SAP Screen Personas 3.0 scn.sap.com/community/gui/blog/2014/09/3 0/run-simple-with-sap-screen-personas SAP UX on SAP.com www.sap.com/solution/ux-user-experience/ software/overview.html © 2014 SAP SE or an SAP affiliate company. All rights reserved. Public 8
- 9. Thank you © 2014 SAP AG or an SAP affiliate company. All rights reserved. www.sapscreenpersonas.com
Editor's Notes
- #2: Welcome and thank you for attending this session about SAP Screen Personas. My name is XXX and I am involved in Personas in XXX way. SAP Screen Personas will allow you to make SAP relevant and compelling to people new to SAP as well as industry veterans. You can use Personas to make screens more intuitive to the point that people can use SAP without even taking a single training class. In the next 40 minutes, I will explain how Personas fits into SAP’s user experience strategy and show you how it streamlines SAP transactions to improve business user productivity and increase their satisfaction. ---------------------------- PRESENTER NOTES: The speaker notes are not intended to be a script. Use the notes as the starting point for your conversation with the customer about usability. Listen for the qualification points discussed in the sales enablement sessions. ---------------------------- Version History 2014 October – added Run Simple section 2014 August – added content for SAP Screen Personas 3.0 and more details on use cases (before and after screens) 2014 April – added some screen shots and an additional use case 2014 February – new deck for 2014 (with some customer examples and updated graphics)
- #8: In summary, Personas is a great solution for your business users that have expressed concerns about SAP usability. By making the SAP GUI (on a Windows or Mac desktop system) more usable, both you and your business users will be successful.
- #9: There are many resources available if you want to learn more about SAP Screen Personas.