FILLING IN THE GAPS – DESIGN INSIGHTS (Workshop)
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The document discusses the process of collaboration between teams to fill in gaps in understanding and build products that meet user needs. It states that filling in gaps is a process of refinement achieved through open participation and shared understanding between parties. An effective process is outlined where one party describes an issue, the other fills in their perspective, feedback is provided until both parties feel the problem is understood and solutions can be determined. The goal is to minimize gaps in interpretation through collaboration.
FILLING IN THE GAPS – DESIGN INSIGHTS (Workshop)
- 1. Filling in the gaps from interpretation to collaboration
- 2. Jason Cale Product design manager - Facebook
- 3. Solutions for Local Businesses what do I do?
- 4. shared understanding between teams that brings about filling in the gaps is a process of refinement with the goal of building products that meet real user needs
- 5. enjoyment
- 7. excellence
- 8. integrity
- 9. belonging
- 10. growth
- 11. tension
- 12. ignorance
- 13. disappointment
- 14. chaos
- 15. isolation
- 16. resignation
- 18. we all have unique models of the world
- 19. DOG
- 21. how we fill in the gaps beliefs Judgements related problems understanding emotional needs Past experience Values
- 23. isolation: Us vs them
- 24. rigid thinking
- 25. a game of Chinese whispers
- 30. there is no one right answer
- 32. shared understanding is a result of participation
- 33. Filling in the gaps together
- 34. 1. You describe the problem
- 35. 2. They fill in the gap
- 36. 3. You Ask them to describe how they filled it in
- 37. 4. Do they understand the problem?
- 38. 1. You describe the problem
- 39. 2. They fill in the gap
- 40. 3. You Ask them to describe how they filled it in
- 41. 4. Do they understand the problem?
- 42. 5. Describe solutions until you are both satisfied
- 43. 6. Make decision on how to proceed
- 44. Filling in the gaps together 1. You describe the problem 5. Describe solutions until you are both satisfied 3. You Ask them to describe how they filled it in 2. They fill in the gap 6. Make decision based on how to proceed 4. Do they understand the problem?
- 45. more interpretation lots of gaps a few gaps less interpretation The Product Will Emerge
- 46. closing the loop
- 47. Can you describe your gaps?
- 48. thank you
- 49. Filling in the gaps @jasoncale