"Framework" in a Total Quality Management in Education
- 1. UNIVERSITY OF THE ARMED FORCES SOCIO-EDUCATIONAL PROJECTS TOTAL QUALITY MANAGEMENT IN EDUCATION CHAPTER 15: “FRAMEWORK” DAYANA CRISTINA TAMAYO
- 2. QUALITY FRAMEWORKS Need to meet the special requirements of education in the context of pedagogic development teaching and learning QUALITYINSTITUTION FRAMEWORK Discovering what are doing Questioning methods and procedures Documenting what intend to do Providing evidence that are accomplishing
- 3. COMPONENTS IN A QUALITY FRAMEWORK DEVELOPING LEADERSHIP AND STRATEGY Quality management requires a commitment from senior management Effective educational institution needs well-worked-out strategies to deal with competitive and results-oriented environment: Clear and distinctive mission Strategy for achieving the mission Involvement of customers Assessment and evaluation
- 4. DELIGHTING CUSTOMERS It is the purpose of Total Management Quality through meeting internal and external customers’ needs and expectations METHODS TO ESTABLISH CUSTOMERS’ NEEDS focus groups questionnaires advisory groups open days informally talking
- 5. DESIGNATING QUALITY CHAMPIONS Quality Champions Designated quality facilitator to the principal Assist and guide teams in discovering new ways to solve problems Publicize the programme to lead quality steering group Drive and support the quality improvement process
- 6. ENSURING THAT THE SENIOR MANAGEMENT TEAM MONITORING PROGRESS The senior management team will be well informed about philosophy and methods of quality management It is necessary build a well-integrated senior management team in institution New ways of working to change working patterns to support the development Specific training is necessary in evaluation strategies Senior management team lead the quality cascade
- 7. INITIATING STAFF TRAINING FOR QUALITY It is an essential tool for building the awareness and knowledge of quality it is the key strategic change agent for developing quality culture TQM STAFF Everyone is trained Knowledge of key tools teamwork evaluation methods problem solving decision-making techniques
- 8. MONITORING THE DELIVERY OF CURRICULUM The process of curriculum and programme management include arrangements for teamwork Each aspect of the program establishes a method of learning TYPES OF INFORMATION syllabuses course submissions schemes of work records of work assessment records action plans records of achievement
- 9. VERIFYING THE ASSESSMENT OF STUDENT PERFORMANCE Details of formative and summative assessment Criteria for grading and the award of qualifications Internal verification of the assessment arrangements Quality of the management of learning reporting important evidence External examiners Moderators Verifiers
- 10. COMMUNICATING THE QUALITY MESSAGE The strategy, benefits and relevance are communicated The long-term nature of the programme needs to be clear Staff needs to inform regular reports in-house journal Institution needs to recognize its successful leaders Achievement needs to be public recognition Positive communication strategies constitutes a well organization
- 11. MEASURING THE COSTS OF QUALITY It is important to know the cost of: implementing quality programme and of not undertaking it It provides reasons for pursuing quality improvements and motivation for sticking with the programme Cost of the ignoring quality message lost enrolments students failures damage to reputation lost opportunities
- 12. TEAMWORK It links teacher professionalism to the quality development process It helps that innovation and change become an accepted fact of life The key factor of it in the framework is the recognition of internal customer chain Teams clarify issues and ideas in order to construct directions and policy It provides organization and contributions to the quality improvement process Teamwork for teaching a modern curriculum requires integration of academic staff and support staff
- 13. APPLYING QUALITY TOOLS AND TECHNIQUES Starting a TQM process by tackling problems head to avoid TQM paralysis Demonstrate the first achievements Setting up improvement action teams to cross- organizational improvement Analyzing highlight areas to provide an initial agenda Training in teamwork to solving problems
- 14. DEVELOPING A SELF-ASSESSMENT CULTURE External inspectors can evaluate the total performance of institution Staff can assess areas A system of peer review can build confidence and trust Feedback loop is vital for assessing and assuring quality Learners participation is important for the assessing process Records of achievement Review meetings Questionnaires Internal audits Regular review and evaluation is an integral part of the programme
- 15. APPLYING THE FRAMEWORK Well-defined standards Customers’ entitlements Coherent and integrated approach Responsible institutional managers Commitment from staff Quality message Organization Achievement