FRUGALITY AND GLOBAL
TECHNOLOGY DEVELOPMENT


Course: Technology Management
Tuesday, 13 November 2012
Frugal innovation – a brief introduction

                     • Simple, plain and costing little
   “Frugal”
                     • Achieving more with fewer resource


                                                     Cost-effectively
                            Ability to innovate
                                                  Under severe resource
                                                      constraints
 Frugal innovation
                                                    Redesign products
                            What it involves?       Rethinking entire
                                                    production & biz
                                                         model

                 • New ways to solve problems by combining
 Innovation        technology with transformational
                   entrepreneurship (Ernst & Young, 2011)
More companies looking to tap into the
      next billions customers
                           •      Higher growth rates
                           •      Rising young population
     Why tap into          •      Expanding middle class  #1 innovation driver
      emerging                    among MNEs in emerging market (Andrea Vogel,
       market?                    2012)
                           •      Major infrastructure projects
                           •      Changing trade patterns

                           The growing of global middle-class1
            60                                                        56
                                                                                  Vast majority lives in
            40                                                                     Asia and other Ems
                                                                                  With daily spending
                                         21                                          of US$ 10-100
            20
                            1.8                               4.9
              0
                               2012                             2030
                         # of people in Bn            Demand (in US$ Tn)


Source: Ernst & Young Innovating for the next three billion
As such, the competition is heating up…
                               •     More and more local companies innovate other than rely on low-
                                     cost to attract customers
           Reasons
                               •     Emerging countries investing higher proportions of global R&D
                                        EM innovation hubs & local engineering
                               •     Local EMNEs apply innovative technique to manufacture a new
                                     frugal products that could diffuse to other market

          Shares of global R&D’s spending1                      # of patents registered in USA
         USA EU Japan          China India                          by countries of origin1
                        2%                        2.9%
               9.5%          11.5%                                            2000    2010
                                          14.2%     17.1%
               13.5%                      11.2%                  1652
                25.9%                     24.1%
                                                                              465
                34.3%                     31.1%               112        94          68 115   66 121

                               •     xx
               2007                       2012                China     India        Russia   Brazil

                          The changing global R&D landscape is inaugurating a new class
                         of competitive products designed, engineered and priced for the
                             low- to mid-range market segments  “Frugal products”
Source: Roland Berger
Frugal products have shown promising potentials


                  •   Frugal product is the growing profit center in Emerging markets
Frugal products
some promising    •   CAGR 11% compared to 6% for high-end products
   potentials
                  •   Surprising facts:
                        Good quality, limited function products can create profitable
                          new market niche in advanced economies

                        Often without cannibalizing sales of higher priced, feature-
                         laden products

                  •   Entry level product innovations globally grow at 7%
                       • In China and India reached 10%
                       • Siemens entry-level product innovations resembles 14% of
                           their total sales
Its natural for frugal innovations to emerge in poor
countries
     Case of India:   •   Culture of jugaad (creative improvisation) required
                          for frugal innovation is abundant

                      •   Huge market with growing & aspirational middle
                          class

                      •   Customers are price sensitive + willing to
                          experiment  sustain demand of frugal innovation

                      •   Extreme conditions and major gaps in service (i.e.
                          health sector)  stimulate demand

                      •   New sources of social finances lowering cost of
                          investing in frugal innovations

                      •   Strength in service and biz model innovation

                      •   Increasingly inclusive science and innovation policy
But recently, frugal products have became increasingly
relevant in rich countries

           Slowing down     • Lacklustre growth
            of economy      • Deleveraging in developed economies

                            • Climate, energy, water and other
           Environmental      resources
             constraints    • Frugal model of production &
                              consumption

              Aging         • New approaches of health and social care
            population        to address aging societies

                            • New technology platforms drastically
                              reduce cost of some forms of innovation
           Cost reduction
                            • Create huge opportunity for frugal
                              innovators, esp. in services
What are the examples of frugal products? (1)


                            Chip X Gold 101
                            • Chip enabling ultra-low cost
                               mobile phone in EMs
                            • Cost reduction in material and
                               phone design efforts


    At emerging countries

                            Siemens X-Ray Apparatus
                            • Siemens entered Ems with cheap X-ray
                               machines
                            • Customized for local requirements
                               (heat, humidity and power blackout)
                            • Attempt to create profit through higher
                               volume of sales (~10x of mid-price segment)
   At developed countries
What are the examples of frugal products? (2)




        Maggi Noodles              Danimal Yoghurt




        Solar radio                 Anapurna Salt
Mismatching offer – opportunity to cater the
    underserved market




Source: Ernst and Young survey, 2012
EMNEs are arriving in the west


         Conquering                                         HUAWEI
         western market
                                               DELTA                    ZTE
                                                         CG      TATA
         Expanding into                                       QOROS
         emerging
         market

         National                       SMEW
         champion

                                               AVHAN Tech
         Start up at
         domestic
         market
                           Initiation       Basic development     Innovation


Source: Roland Berger’s R&D Think Act Study 2012
Local firms seems to have upper hand in generating
    frugal innovations

                Which multinationals are best placed for generating frugal innovation?




         •   Reasons often cited for EMNEs advantages:
               Fast response to market
               Agile
               Exposure to constraints make the company tends to be creative in problem
                  solving
               Strong local relationship


Source: Ernst and Young survey, 2012
Five essentials requirement for frugal innovation


                                                      Mindset


                                                   Local resources

                      Requirements for
                                                    Local decision
                      successful frugal
                                                    making (LGT)
                        innovations
                                                    Local financial
                                                   responsibilities
                                                   Access to global
                                                      corporate
                                                      resources




Source: Roland Berger’s R&D Think Act Study 2012
Rethinking innovation strategies through leveraging
    frugality

              Open mindset to understand country’s culture and behavior pattern is a must


                                                                •   Extend to R&D efforts
              Example: Heinz
                                                                •   Leverage scientists from
            Applicability                                           emerging markets as they
            • Does it complement local’s culture?                   offer different
                                                                      Outlook
            Availability                                              Cultural knowledge
            • Do we have appropriate sales channels?                  Intuitive feel of local
                                                                         sensibility and
            Affordability                                                pattern
            • How to deliver products at attractive sales
              point                                             •   Frugal engineering vs
                                                                    high-profile R&D
            Affinity                                                efforts often
            • Branding                                                Faster to market
                                                                      More financially
                                                                         rewarding
Source: Roland Berger’s R&D Think Act Study 2012
What are the strategic success factor in developing
      technology leveraging frugality?

          21.5K MNCs do biz in emerging countries                          Motivations
          Prominent MNCs established R&D hubs in                   •   Design economical +
           emerging markets for:                                        sustainable products +
             Explore next-generation biz model &                       methods for global roll out
               org structure
             Explore R&D products for poor                         •   90% cost reductions by
               countries                                                new designs & better
                                                                        financial performance
                                                                        (Jaruzelski & Dehoff, 2008)
                  Main drivers to set up corporate R&D1
  High                                                              •   Local R&D need to
                              Degree of importance                      align with Sales &
                  3.7                3.4
                                                        2.4             Marketing  New way
                                                                        of mgmt

   Low                                                              •   Access to market &
          Market's access        Access to tech    Cost reduction       tech expertise are
                                  know-how                              critical to decide where
                                                                        to base R&D centers
Source: Roland Berger’s R&D Think Act Study 2012
Mastering global innovation capability




Source: Ernst and Young,2012
Customer insights is a key to develop “correct”
    technology

                                 Locally:
                                 • Local resource to conduct in-
                                    depth research

                                 •   Engage customers & treat them
                                     as partners and collaborators of
                                     the innovation process

                                 Globally:
                                 • Use analytics and technology to
                                    gather insights

                                 •   Quantitative research – market
                                     size and customer behavior
                                       Spot linkage across markets




Source: Ernst and Young, 2012
How to excel in global technology development
    leveraging frugality
                                Locally:
                                • Increase R&D closer to target market
                                • Develop “Reverse-engineering” approach
                                    affordability
                                • Local R&D has autonomy and authority
                                • Put in place mechanism for new ideas to
                                   reach decision-makers, no matter where
                                   its generated


                                Globally:
                                • Set up global innovation
                                   networks, linking R&D centers  share
                                   relevant IP
                                • “Platform technologies”  globally
                                   relevant & can be combined with local
                                   components at point of delivery
                                • Reallocate R&D resources to cater rising
                                   needs
Source: Ernst and Young, 2012
Embracing frugality needs changes in operating
    model, people and culture
                                Locally
                                • Delegate decision-making responsibility
                                • Develop ability to take forward new
                                   product/service ideas to meet market needs
                                • Embed P&L responsibilities

                                Globally
                                • Manage talent globally – rotation to gain
                                   experience across diverse business environment

                                Locally
                                • Select partners across each value chain stages
                                • Efficient operations  cost reduction and margin
                                • Develop agility  respond to new opportunities
                                   and risk
                                 Globally
                                 • Establish clear policies (risk mgmt + compliance)
                                 • Leverage global supply chain & CRMs
                                 • Decide which aspect to be localized vs globalized
Source: Ernst and Young, 2012
Frugal products are characterized by specific attributes

                                      Frugal product’s characteristics

        Attributes                                     Characteristics

      Performance          Low-Low end             Low-end        Mid-end         High End

        Simplicity                        Simple                          Complex

       Robustness           Robust/maintenance friendly         Fragile/laboruous to maintain
      Economies of
                               High volume            Medium volume          Low volume
          scale
          Pricing                Low price             Medium price           High price

                            Should be conceived from bottom up and integrate selected high-
                                      end features only when absolutely necessary

Source: Roland Berger’s R&D Think Act Study 2012
Technology development needs to be tailored to
    product strategy
             Levers for successful product strategy in
                         emerging market

                                                            •   Modularization’s reason:
                               25%                                Reduce product cost
                                                                  Improve time-to-
                                                                   market/speed
                            8%                                    Reduce complexity
                                                   59%
                               8%
                                                            •   67% companies surveyed
            Modularity                                          plan to extend share of
                                                                products based on
            Low cost                                            platform or modules

            Features strategy with correspondency pricing

            Specializing (niche)

Source: Roland Berger’s R&D Think Act Study 2012
To conclude..

•   Frugal innovation to reach next billions customers: major opportunity + challenges

•   Deep customer insights and organizational agility are key

•   Companies must balance need for local customization with global scale
      Global innovation networks  enable resources and IP shared across markets
      Develop global “platform-technologies” to be combined with local element

•   Frugal innovations are not only for emerging market

•   Successful frugal innovation goes beyond R&D
      Need to rethink entire business and operating model
      Build new relationships with stakeholders across value chain
      Rethink new S&D channel

•   Local firms have upper hand in serving low-income customers, but DMNEs gaining
    grounds  leverage brand, process excellence

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Frugality and global technology development

  • 1. FRUGALITY AND GLOBAL TECHNOLOGY DEVELOPMENT Course: Technology Management Tuesday, 13 November 2012
  • 2. Frugal innovation – a brief introduction • Simple, plain and costing little “Frugal” • Achieving more with fewer resource Cost-effectively Ability to innovate Under severe resource constraints Frugal innovation Redesign products What it involves? Rethinking entire production & biz model • New ways to solve problems by combining Innovation technology with transformational entrepreneurship (Ernst & Young, 2011)
  • 3. More companies looking to tap into the next billions customers • Higher growth rates • Rising young population Why tap into • Expanding middle class  #1 innovation driver emerging among MNEs in emerging market (Andrea Vogel, market? 2012) • Major infrastructure projects • Changing trade patterns The growing of global middle-class1 60 56 Vast majority lives in 40 Asia and other Ems With daily spending 21 of US$ 10-100 20 1.8 4.9 0 2012 2030 # of people in Bn Demand (in US$ Tn) Source: Ernst & Young Innovating for the next three billion
  • 4. As such, the competition is heating up… • More and more local companies innovate other than rely on low- cost to attract customers Reasons • Emerging countries investing higher proportions of global R&D  EM innovation hubs & local engineering • Local EMNEs apply innovative technique to manufacture a new frugal products that could diffuse to other market Shares of global R&D’s spending1 # of patents registered in USA USA EU Japan China India by countries of origin1 2% 2.9% 9.5% 11.5% 2000 2010 14.2% 17.1% 13.5% 11.2% 1652 25.9% 24.1% 465 34.3% 31.1% 112 94 68 115 66 121 • xx 2007 2012 China India Russia Brazil The changing global R&D landscape is inaugurating a new class of competitive products designed, engineered and priced for the low- to mid-range market segments  “Frugal products” Source: Roland Berger
  • 5. Frugal products have shown promising potentials • Frugal product is the growing profit center in Emerging markets Frugal products some promising • CAGR 11% compared to 6% for high-end products potentials • Surprising facts:  Good quality, limited function products can create profitable new market niche in advanced economies  Often without cannibalizing sales of higher priced, feature- laden products • Entry level product innovations globally grow at 7% • In China and India reached 10% • Siemens entry-level product innovations resembles 14% of their total sales
  • 6. Its natural for frugal innovations to emerge in poor countries Case of India: • Culture of jugaad (creative improvisation) required for frugal innovation is abundant • Huge market with growing & aspirational middle class • Customers are price sensitive + willing to experiment  sustain demand of frugal innovation • Extreme conditions and major gaps in service (i.e. health sector)  stimulate demand • New sources of social finances lowering cost of investing in frugal innovations • Strength in service and biz model innovation • Increasingly inclusive science and innovation policy
  • 7. But recently, frugal products have became increasingly relevant in rich countries Slowing down • Lacklustre growth of economy • Deleveraging in developed economies • Climate, energy, water and other Environmental resources constraints • Frugal model of production & consumption Aging • New approaches of health and social care population to address aging societies • New technology platforms drastically reduce cost of some forms of innovation Cost reduction • Create huge opportunity for frugal innovators, esp. in services
  • 8. What are the examples of frugal products? (1) Chip X Gold 101 • Chip enabling ultra-low cost mobile phone in EMs • Cost reduction in material and phone design efforts At emerging countries Siemens X-Ray Apparatus • Siemens entered Ems with cheap X-ray machines • Customized for local requirements (heat, humidity and power blackout) • Attempt to create profit through higher volume of sales (~10x of mid-price segment) At developed countries
  • 9. What are the examples of frugal products? (2) Maggi Noodles Danimal Yoghurt Solar radio Anapurna Salt
  • 10. Mismatching offer – opportunity to cater the underserved market Source: Ernst and Young survey, 2012
  • 11. EMNEs are arriving in the west Conquering HUAWEI western market DELTA ZTE CG TATA Expanding into QOROS emerging market National SMEW champion AVHAN Tech Start up at domestic market Initiation Basic development Innovation Source: Roland Berger’s R&D Think Act Study 2012
  • 12. Local firms seems to have upper hand in generating frugal innovations Which multinationals are best placed for generating frugal innovation? • Reasons often cited for EMNEs advantages:  Fast response to market  Agile  Exposure to constraints make the company tends to be creative in problem solving  Strong local relationship Source: Ernst and Young survey, 2012
  • 13. Five essentials requirement for frugal innovation Mindset Local resources Requirements for Local decision successful frugal making (LGT) innovations Local financial responsibilities Access to global corporate resources Source: Roland Berger’s R&D Think Act Study 2012
  • 14. Rethinking innovation strategies through leveraging frugality Open mindset to understand country’s culture and behavior pattern is a must • Extend to R&D efforts Example: Heinz • Leverage scientists from Applicability emerging markets as they • Does it complement local’s culture? offer different  Outlook Availability  Cultural knowledge • Do we have appropriate sales channels?  Intuitive feel of local sensibility and Affordability pattern • How to deliver products at attractive sales point • Frugal engineering vs high-profile R&D Affinity efforts often • Branding  Faster to market  More financially rewarding Source: Roland Berger’s R&D Think Act Study 2012
  • 15. What are the strategic success factor in developing technology leveraging frugality?  21.5K MNCs do biz in emerging countries Motivations  Prominent MNCs established R&D hubs in • Design economical + emerging markets for: sustainable products +  Explore next-generation biz model & methods for global roll out org structure  Explore R&D products for poor • 90% cost reductions by countries new designs & better financial performance (Jaruzelski & Dehoff, 2008) Main drivers to set up corporate R&D1 High • Local R&D need to Degree of importance align with Sales & 3.7 3.4 2.4 Marketing  New way of mgmt Low • Access to market & Market's access Access to tech Cost reduction tech expertise are know-how critical to decide where to base R&D centers Source: Roland Berger’s R&D Think Act Study 2012
  • 16. Mastering global innovation capability Source: Ernst and Young,2012
  • 17. Customer insights is a key to develop “correct” technology Locally: • Local resource to conduct in- depth research • Engage customers & treat them as partners and collaborators of the innovation process Globally: • Use analytics and technology to gather insights • Quantitative research – market size and customer behavior  Spot linkage across markets Source: Ernst and Young, 2012
  • 18. How to excel in global technology development leveraging frugality Locally: • Increase R&D closer to target market • Develop “Reverse-engineering” approach  affordability • Local R&D has autonomy and authority • Put in place mechanism for new ideas to reach decision-makers, no matter where its generated Globally: • Set up global innovation networks, linking R&D centers  share relevant IP • “Platform technologies”  globally relevant & can be combined with local components at point of delivery • Reallocate R&D resources to cater rising needs Source: Ernst and Young, 2012
  • 19. Embracing frugality needs changes in operating model, people and culture Locally • Delegate decision-making responsibility • Develop ability to take forward new product/service ideas to meet market needs • Embed P&L responsibilities Globally • Manage talent globally – rotation to gain experience across diverse business environment Locally • Select partners across each value chain stages • Efficient operations  cost reduction and margin • Develop agility  respond to new opportunities and risk Globally • Establish clear policies (risk mgmt + compliance) • Leverage global supply chain & CRMs • Decide which aspect to be localized vs globalized Source: Ernst and Young, 2012
  • 20. Frugal products are characterized by specific attributes Frugal product’s characteristics Attributes Characteristics Performance Low-Low end Low-end Mid-end High End Simplicity Simple Complex Robustness Robust/maintenance friendly Fragile/laboruous to maintain Economies of High volume Medium volume Low volume scale Pricing Low price Medium price High price Should be conceived from bottom up and integrate selected high- end features only when absolutely necessary Source: Roland Berger’s R&D Think Act Study 2012
  • 21. Technology development needs to be tailored to product strategy Levers for successful product strategy in emerging market • Modularization’s reason: 25%  Reduce product cost  Improve time-to- market/speed 8%  Reduce complexity 59% 8% • 67% companies surveyed Modularity plan to extend share of products based on Low cost platform or modules Features strategy with correspondency pricing Specializing (niche) Source: Roland Berger’s R&D Think Act Study 2012
  • 22. To conclude.. • Frugal innovation to reach next billions customers: major opportunity + challenges • Deep customer insights and organizational agility are key • Companies must balance need for local customization with global scale  Global innovation networks  enable resources and IP shared across markets  Develop global “platform-technologies” to be combined with local element • Frugal innovations are not only for emerging market • Successful frugal innovation goes beyond R&D  Need to rethink entire business and operating model  Build new relationships with stakeholders across value chain  Rethink new S&D channel • Local firms have upper hand in serving low-income customers, but DMNEs gaining grounds  leverage brand, process excellence