Enterprise Gamification for Onboarding and Learning
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This document discusses how GamEffective uses gamification to improve eLearning and collaboration in large enterprises. A case study describes how GamEffective deployed a gamified learning system for 1,500 sales engineers to learn about 14 new products in 3 weeks, tripling completion rates. GamEffective provides various gamified activities for different stages of eLearning, including assessments, simulations, and knowledge checks. Dashboards track learning program completion across multiple source systems. The document presents examples of GamEffective's game-like user interfaces and calls to action to increase user engagement.
Enterprise Gamification for Onboarding and Learning
- 1. Enterprise Gamification for eLearning and Collaboration
- 2. About GamEffective oLarge Enterprise Customers oFast & Empirical Improvement oCompany Experience © 2014 GamEffective. all rights reserved to BizEffective. Confidential 2 o Gamification 2.0 o eLearning o Business transformation o Performance management o Data Integration & Big Data
- 3. Case Study – Sales learning • Learning of 14 new products • 1,500 Sales Engineers • 6 Source systems (Including Oracle iLearning) • 3 weeks deployment • Completion of learning path x3 © 2014 GamEffective. all rights reserved to BizEffective. Confidential 3
- 4. 360° User Engagement 4 +10% x 3 x 2.5
- 5. Activities for eLearning Pre-Boarding • Login • Readings • Company deck • Quizzes • Assessments Onboarding • Values • Team • Assessment • Assignments • Seminars • Webinars • Simulations • Trivia GameShow OJT (on the job training) • Seminars • Webinars • Knowledge management • Organization information systems introduction • Get help • Help others • Surveys • Compliance • Team race © 2014 GamEffective. all rights reserved to BizEffective. Confidential 5
- 6. Engagement Funnel © 2014 GamEffective. all rights reserved to BizEffective. Confidential 6 Learning 10% OJT 70% People 20%
- 7. Dashboard & Learning Program Completion © 2014 GamEffective. all rights reserved to BizEffective. Confidential 7
- 8. Call to Action Screen Popup on mouse-over Up to 2 days 100 2-5 days 50 5-30 days 10 30 and above 0 Go to Ent. Social learning group page Go to any LMS system © 2014 GamEffective. all rights reserved to BizEffective. Confidential 8
- 9. Working across apps | clear calls to action © 2014 GamEffective. all rights reserved to BizEffective. Confidential 9
- 10. Game Show © 2014 GamEffective. all rights reserved to BizEffective. Confidential 10
- 11. Trivia GameShow © 2014 GamEffective. all rights reserved to BizEffective. Confidential 11
- 12. Game-like User Experience Samples Branded, Customizable © 2014 GamEffective. all rights reserved to BizEffective. Confidential 12
- 13. Learn and Build Knowledge © 2014 GamEffective. all rights reserved to BizEffective. Confidential 13
- 14. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 14
- 15. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 15
- 16. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 16
- 17. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 17
- 18. 1 2 3 4 5 3 4 4 4 5 View learning path Attend a Webinar Experiential item Survey Knowledge check 3 12 5 9 100 0 90 25 100 80 120 50 100 Course by weeks Max 2 links © 2014 GamEffective. all rights reserved to BizEffective. Confidential 18 % of score 100% 75% 50% Course ends
- 19. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 19
- 20. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 20
- 21. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 21
- 22. © 2014 GamEffective. all rights reserved to BizEffective. Confidential 22
- 23. Communication © 2014 GamEffective. all rights reserved to BizEffective. Confidential 23
- 24. Case Study - Call center Call center : Phone; email 10% improvement in Resolution rate 6% improvement in AHT 4 weeks deployment © 2014 GamEffective. all rights reserved to BizEffective. Confidential 24
- 25. Gamification – the hub of organization digitation Transparent Navigation between many apps Feeds, Mail & Notification – Enterprise social integration Check-In Take a Quiz © 2014 GamEffective. all rights reserved to BizEffective. Confidential 25
- 26. Embedded Widget Hello, Meg Neipper, to your Talent Management Center!
- 27. Embedded Gamified Dashboard Hello, Meg Neipper, to your Talent Management Center!
- 28. Free online demo here Or Gameffective.com/blog
Editor's Notes
- #20: One of the wasted real-estates in call centers are the plasma screen, they always display boring stuff. We like to use it, and display the results of the Gamification process. I think that everybody likes to see their name and face, if it is higher ranks – then it will motivate them. And if in lower place, then it will encourage them to move up. You can see also the team competition – which focus on team spirit and group pressure to improve