Practical steps for microlearning and gamification
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This document discusses microlearning and gamification strategies for improving employee performance. It recommends implementing short, targeted microlearning sessions tied to key performance indicators. Gamification techniques like competitions and leaderboards can motivate employees to engage with microlearning. Regular, spaced repetition of content through quizzes and simulations helps reinforce learning. Personalizing microlearning based on employee roles, goals, and performance data further improves outcomes. Analytics are needed to measure the impact of microlearning on proficiency, productivity, and competence.
Practical steps for microlearning and gamification
- 1. Practical Steps for Microlearning and Gamification Roni Floman, VP Marketing
- 2. TIME FOR DEFINTIONS: A GAME AT WORK?
- 6. DAILY DOSE OF LEARNING • Digital motivation for learning works • Feed daily • Strong communications potential
- 7. MICROLEARNING IS KING Goldfish attention span • Short • To the point
- 8. PERFORMANCE IS A CONTENT DRIVER • Tie KPIs to learning • Boosters • Next Best Action • Context, just-in-time
- 9. MICROLEARNING IN PRACTICE • Re-use existing content • Radically cut time-to-launch • Shorten and simplify • A quiz • A simulation • Blended sessions with links
- 10. SUBSCRIPTION LEARNING • Research: learning repetition is invaluable • Spaced repetitions • Retrieval practice • Quizzes and “question banks” – easy and effective
- 11. THREADED LEARNING Continuous messaging and activities keep an open line of communication while playing and learning
- 12. A DIFFERENT THREAD EVERY DAY Combine several threads for daily engagement 90% is achievable!
- 14. CAMPAIGN-BASED APPROACH Tune performance & learning: • Stress what’s important • Keep KPIs dynamic • Drive new areas for focus
- 15. KEEP IT REAL AND IN CONTEXT Research shows that people better remember learning in context • Real life workplace • Real-life situations • Feedback works!
- 16. MIND THE GAPS – KNOWLEDGE GAPS Change performance by changing behaviors • Think about the most significant behavior change needed (e.g. safety) • Avoid meaningless or trivial content
- 17. PERSONALIZE AND ADAPT • Align with player goals and expected knowledge • Personal learning paths • Based on role • Actual performance • Profile and needs • Time • Adapt where possible
- 18. CITY - Learning & onboarding SCAVENGER - Knowledge & training ZOMBIES - Learning RACE - Performance USE NARRATIVES A powerful metaphor, great for social proof
- 19. GET THE MOST FROM EACH TOOL
- 20. PERFORMANCE AND NOT SMILE SHEETS
- 21. ANALYTICS • Measure, analyze and optimize • Proficiency, productivity and competence
- 23. MICROSOFT CONSUMER SUPPORT SERVICES • 12 BPO Vendors • 45 global locations • 7 languages
- 24. THE EMPLOYEE LEARNING & PERFORMANCE LIFECYCLE Newbie • Onboarding • Learning Narrative Novice • Weighted performance • Race • Repetition Master • Full Performance • Reinforce learning • Race
- 25. COLLECTION CALL CENTER • Campaign with dynamic KPIs • In-app messages • Raffle – collect tickets each time you hit a target • Green day red day – for the most important KPI
- 26. GAMEFFECTIVE AT-A-GLANCE • SaaS based platform • Supercharge learning and performance • Top-tier customers • Collection centers • BPOs • Telecoms • Financial
- 27. Don’t forget the human touch! Kudos, recognitions, celebrations, karma