Top 7 hidden costs of deploying an lms

Editor's Notes

• #3: Works closely with our customers to identify the best LMS technology to meet their requirements. Aids with integration and custom development planning to ensure projects are delivered successfully. Performs research and implementations to understand new features about Moodle & Totara LMS platforms.
• #4: Why is Lambda talking today about Top LMS Features – our background is in Cloud Learning Management and we are full service organization headquartered in Vancouver, BC. We specialize in open source learning management systems like Moodle and Totara Both Learning Management Systems are feature rich and most importantly – they are 80% more cost effective when you match leading competitors in the market today making them one of the fastest growing technologies in our space. And as experts in eLearning and implementing the platform that we have found reduces IT operating costs by more than 40%. We have over 600 deployments under our belt that have allowed us to soak up industry best practices and pass them onto you. Like today’s webinar topic!
• #5: Your in good company with companies that use our technology like Google, Safeway and Four Seasons that use open source learning management systems like Totara One company that we would like to highlight is Step Energy Services, an oil and gas field services company located in Western Canada. STEP Energy uses Lambda’s hosting platform and services with the Totara Open Source Learning Management System They have said that using Totara has given them an an incredible response from our professionals, exec team and management.  Managers are loving the reporting and ability to check out their teams training records. STEP is also developing more engaging online courses to have on the system via Micro Learning, quick little 2-3 minute online courses that relate to safety hazards.  
• #8: Today’s session is interactive, so let’s start with Poll question one so we can get to know each other.
• #10: “Scalability is the ability of a system, network, or process to handle a growing amount of work in a capable manner or its ability to be enlarged to accommodate that growth.” (Andrè Bondi) Content delivery network ensures that your content which may be in the form of video, ebooks and high-quality images loads quickly. A CDN will ensure the content your end users access, is reached from location closest to them for fast loading. An LMS that can change and adapt to the changing needs of your training programs. Part of the cost of an LMS will go towards managing the data, being able to adjust and accommodate large numbers of users all at once, avoid delays, and manage all your users. Rutgers University – 100% uptime Net, net: ensure your cloud hosting will provide, at a minimum, what you see on the slide to ensure you hosting costs remain reasonable as you grow. http://elearningindustry.com/lms-scalability-what-you-need-to-know
• #11: We all know how important it is to keep your mission critical data safe as the loss of it can mean business continuity, or business failure. Escape these hefty consequences by ensuring that your hosting provider comes equipped with disaster recovery. Disaster recovery will ensure your data is backed up in multiple geographic locations so that in the case of a natural disaster or network failure, you’re data remains secure. It also will ensure your LMS is up an running in days, rather than weeks.
• #12: Perpetual Licensing - upfront costs are high, recurring costs are low. Upfront Costs in a perpetual license fee typically include customizations, installation/setup, and integration with existing systems. Recurring Costs on the other hand are mainly for maintenance (updates, patches, and upgrades), and premium support services Subscription (or SASS)- upfront costs are low, recurring costs are high Upfront costs - customization, installation/setup, integration with existing systems Recurring costs - maintenance (updates, patches, and upgrades) Open Source - upfront costs are low, recurring costs are medium, and other costs are high Upfront Costs - customizations, installation with existing systems Recurring Costs - maintenance (updates, patches, and upgrades), in-house or outsourced IT consultants. *talk about the benefits of OS in a saturated market - Open source guarantees you fully own your LMS 
• #13: According to Bersin & Deloitte, 60% of LMS owners are looking to replace their LMS… One of the reasons for this is the lack of flexibility in their system. Their business has outgrown the functionality of their current LMS/ Flexibility - Cloud hosted LMS offer a great degree of flexibility. If your users are spread out geographically, your cloud-based LMS allows you to reach all of them through Internet connection. “The unlimited possibilities connected to Cloud solutions is worth some outsourcing if that’s what it comes down to.” link Another aspect of flexibility, is having an LMS that will grow with you, not stay the same size. link 
• #14: Ask about how support is provided Phone? Email? Online ticketing system Hours support is provided? Technology can be tricky…You never know when something can go wrong! Typical KPSs to ask about Customer satisfaction score Average ticket response Full resolution time Initial ticket response Ask about the level of support provided Application support Configuration and settings Trouble shooting Ask about hours You never know when something could go wrong, ensure your LMS provider has a wide window of support hours so that you have access to help when you need it most Key take away: lacking the support you need could mean system downtime, malfunction and ultimately – business downtime depending on what you use your LMS for.
• #15: Take-away: find and LMS that meets your reporting and analytics requirements now, not in the near future One of the difficulties many training and learning managers are having today, is providing cold hard facts on the value their programs bring to an organization. A robust reporting and analytics tool will help you justify the cost-vs-benefit of the training or learning that takes place in your LMS We recommend that you request a demo of the reporting and analytic tool in the LMS solution and come with specific examples of the data you will want to see in your dashboards. In addition to the information you will want to report on. We have a past webinar that provides tips on selecting an LMS reporting tool that is right for
• #16: Read slide
• #17: In any learning environment, content is king. You can have the perfect LMS, but without engaging course content or instructional design this means nothing. We find that many of our clients do not realistically calculate the actual time it takes to create content that drives results. Unless you are hiring a professional instructional designer (who will be able to give you realistic deadlines) – a rule of thumb is to multiply the time you think it will take by three. One tip is to find a vendor that either develops their own engaging content, or who has leveraged a third party content marketplace. For example, Lambda has partnered with both Lynda.com and OpenSesame, to provide customers with a large library of courses to choose from these content providers offer everything from leadership training to health and safety courses They are an aggregator of content providers Whether you are in healthcare, or government, or a corporation you will be able to find the courses that meet your needs now and in the future For anyone who is interested, at the end of the webinar we will be offering our OpenSesame Plus Totara PowerPack, containing 12 of OpenSesame’s most popular courses, valued at $120 per employee per year, free for an entire year. We will include a link in a follow up email.
• #18: You need buy-in for the leaders of the groups you will be providing training for. Ensure that the outcomes of the training or learning provided is attached to their KPI’s and clearly communicate the tangible benefits for their team. Empower the learners! Start small and ensure incentives are aligned for them. What do they have to gain from the training or learning experience you are providing? If it is required that this learning takes place on their own time, make it worth their time! This is key to learning. It has to fun, engaging and interactive. Part of this is finding an LMS that is rich with features so you can craft the learning experience you want. Gamification is a hot button trend right now – I will include a past webinar we have that discusses the pedagogy behind gamification.
• #19: James – please add some notes  Do you need the ability to create corporate hierarchies to categories users? Are learning development tools, like learning plans & appraisals important. Where do you see the LMS fitting in with the business? What is the purpose for deploying this technology? Do you have your own content? What format is it in? Did you need to purchase content? Would integration with a content provider be useful? Does the LMS need to be tied to other systems for authentication, enrolment, data collection or other purposes?\ Pretty self explanatory What do you need to be fully comfortable with the system.
• #20: Reminder to use the chat window.