This document discusses gamification and provides an overview of the topic. It defines gamification as introducing gaming mechanics to incentivize customer behavior and build loyalty. It outlines some common player motivations like rewards, status, challenge, and cooperation that can be used. It also notes that gamification works best when the business needs and player motivations are aligned. Examples of common gamification elements are mentioned like badges, levels, leaderboards, and points. Resources for further information on gamification are provided at the end.