This document provides information about getting a business started on Twitter. It begins by defining what social media and Twitter are, noting that Twitter is a public conversation online and a form of real-time blogging. It then provides statistics on Twitter usage, such as that 145 million people have Twitter accounts and the average age of users is 39 years old. The document concludes by offering strategies for businesses to use Twitter, such as developing goals and following other successful examples, and provides dos and don'ts for using Twitter to engage customers and promote products, services, and events.