GHAIDAA c.v 2014 business developer or traning and development
- 1. March.2016 Dear Sir, Sub :Business Development Position or/ HR senior Position .Training and Development Please accept this letter and attached resume for your consideration. Iintroduce myself as an energetic ,mobile, creative lady, having excellent interpersonal skills, with an eye for details and strong commitment with 22 years of vast professional experiences in Management ,Labour Welfare. Research and business development. Iam currently working with Saudi Arabia General Investment Authority In Dammam (SAGIA) I am highly interested in Business development position that is mirrors My Passion. Having experience in business development management and A combination of factors including; a variety of managerial and administrative titles held in the past, extensive customer service experience and an innate sense of adapting to an independent or team oriented environment, leads me to believe that Iwould be a prime candidate for Business Manager position The positions that compose my employment history and formal education have exposed me to many key facets of running and working in a healthy, prospering business environment. In return it has made me knowledgeable in many areas, but not limited too . performance management, operations, employee relations, quality customer service. Human job assessment and personal profile assessment .certified trainer as well as certified coach and management. Prime examples of titles held would validate the previous mentioned. 1
- 2. I am a conscientious employee, with an ability to communicate with both my co-workers and customers professionally, efficiently and with a great team oriented attitude. Thus, Iwill prove to be an asset to your company. I can assure you that my work experience will help me achieve all goals expected of me. Ifyou would like more information or would like to schedule an interview, please contact me at 00966563400900 . Ican also be reached via E-mail at ghaidaa@attayseer.com Thank you for your time and consideration. Sincerely Ghaidaa Al Juraifani Ghaidaa A. Al-Juraifani Objective To work in a managerial position with a company, which applies modern management styles, where personal achievements are highly recognized and appreciated. PERSONAL SUMMARY An experienced Business Development with a consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication, leadership and organizational skills, presently 2
- 3. looking for a Business Manager position with a forward moving company. Professional Profile Self-motivated service-focused professional seeking to leverage both experience and education as a business manager. Detail- oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of generating record sales, while ensuring high customer satisfaction and a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Eager for professional growth, increased responsibility and the opportunity to apply extensive sales and management experience in a challenging environment. Skills Summary • Training small business and HR developing • Research • Sales & Marketing • English & Arabic • Strategic Planning • Contract Negotiation • Team Leader • Customer Service 3
- 4. Business Manager Experienc e • Project Management • Professional Attitude RELATIONSHIPWITHTHE ORGANIZATION • Planning, Co-coordinating, Supervising, Evaluating & Reporting Programs of the organization • Overall management of Human Resources of the organization • Designing and implementing research initiatives to test concept viability • Public Relation, Networking, Training, Counseling, Crisis Management etc. • Business Development .and opportunity finder • Direct daily business operations, marketing, customer service, and finances across multiple industries • Determine employee schedules, responsibilities, and work flow • Increase sales through effective sales tactics, marketing, and customer service • Cut operational costs through efficient inventory management and team management • Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols 4
- 5. • Set company budgets, maintain profit/loss statements, and ensure overall financial health • Negotiate contracts and agreements with customers and vendors . • Create employee development programs building staffskill sets and value • Utilize employee recognition tactics to build morale and company loyalty • Deliver exceptional customer service resulting in repeat business and referrals • Build and strengthen relationships with clients, staff, vendors, and community leaders • Represent brand with positivity, dedication, and professionalism Work experien ce Senior Customer Relations Specialist 2012 - present Saudi General Investment Authority (SAGIA) Customer Relation Management ( CRM) 2007 -2012 EXECUTIVE DIRECTOR-Women Section Saudi General Investment Authority (SAGIA) 2005 – 2007 EXECUTIVE DIRECTOR 2000- 2005 Tayseer Al Hadef Co. (SELF OWNED) 5
- 6. MARKETING DIRECTOR 2001 - 2001 ELS Director Woman Dep. ELECTRONIA 1999-2000 DIRECTOR FOR TRANING WOMAN CENTER International Islamic Relief Organization 1997-1999 VARIOUS POSTIONS 1977-1997 SAGIA /Saudi Arabia General Investment Authority General Responsibilities & Tasks Handled - Issue licenses and follow. - Provide post care for investors. - Identify new market studies for target sectors. - Monitor companies established in Saudi Arabia to be used as reference. - Improve communication with potential investors. - Persuade potential investors to visit Saudi Arabia. - Provide information requested by investors. - Quality Assurance ( KPIs) for procedures 6
- 7. - Investors Telephone/ solve investor problems and licenses delays - Remote serves renew licenses via web and DHL services - Developing a robust HR strategy draft - Human Resources Policy Manual draft Tayseer Al Hadef EST: General Responsibilities & Tasks Handled - Organizational Leadership & Team Building - Built a strong team from one to twenty members, fostering both independence and a cohesive, productive team environment. - Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company. - Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction. - Created and led cross-functional teams in building a strong esprit and supporting - Developed business requirements, trained 7
- 8. users, and supported client base. - Planned and structured resources necessary to sustain growth of client base. - Client Relations & Communication - Conducted dynamic and enjoyable training in relationship building and product knowledge for both clients and internal staff. - Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns. Marketing Department managing activity - Develop and provide training for human resources. - Marketing products for others - Supplier vender for ARAMCO - Examines product mix & determines reasonable range of products within the constraints of the intended market place. - Examines the overall market demand for the intended products. - Identifies appropriate marketing strategies including pricing, promotion, packaging and channel of distribution, etc. - Provides consultancy to project management to improve market performance. - Comments upon the personnel and organization required in order to enhance 8
- 9. success of the project. - Comments on the machinery and equipment, raw materials, capacity and technology to produce the required products. - Comments on loss prevention requirements and the appropriate environment and safety precautions. - Discusses the ownership structure and SWOT analysis in detail. - Discusses the economic evaluation, risk evaluation and mitigating factors. - Providing production line for SMEs and Entrepreneur - Coaching and mentoring for start up business Freelance trainer Soft skills training for University faculty and charity association Since 1998 ELS: General Responsibilities & Tasks Handled - Coordinating the marketing duties and implementing business plan - Assist in counseling students. - Evaluation of survey responses. - Propose ways to improve business. - Arranging events. ELECTRONIA General Responsibilities & Tasks Handled - Selling web design and domain name. - Examines the overall market demand for the intended products. - Identifies appropriate marketing strategies including pricing, promotion, packaging and channel of distribution, 9
- 10. etc. - Provides consultancy to customer’s management to improve market performance. - Comments upon the personnel and organization required in order to enhance success of the product uses. International Islamic Relief Organization: General Responsibilities & Tasks Handled - Define niche training demanded. - Verify training costs are in line with competitors. - Follows up on the training and Identifies major problems and provides remedies. - Contact customers on regular basis, discusses the expectations of training programs. - Prepares detailed progress report, implementation status, etc. - Ifnecessary, coordinates with the support divisions, arranges meetings with clients and obtains necessary information from clients. - Market campaign contribution Education PHD Industrial physiology and entrepreneur ( in progress) Master’s Degree in Human Resource Development learning forindividual and organization Currently enrolled for double majors in Marketing and human resources. ( School of Business Administration, Phoenix 10
- 11. University, Phoenix, Arizona. ) Bachelor's Degree in Business Administration (College of Business Administration, Bagdad University, ) DIPLOMA in Building and Construction building material testing Technology Technology University –Baghdad Training HR skills Computer courses Office Management course (Cambridge Tutorial College) Employ Evaluation courses Thomas International training for psychometrics tests TOT Cambridge international TOT Armco Leadership center TOT UNDO for small business Coaching Rich Dad Poor Dad program for financial freedom Creative Thinking Managing service quality and customer satisfactions Certified customer management specialist 28Nov.2013 Kaizen Management 18/March2014 HR Department startup Employment law Salary structuring Staffrecruitment & retention Employee Retentions Benefits structuring and management 11
- 12. HR program/ training need to develop employee Orientation & On- Boarding training & Development Performance Management Organizational Development HR Policies & Procedures Assessment & gab analyses for competency and behavior Presentation and Communication. Other Skills VOLUNTEE R ACTIVITIE S Hobbies Training & coaching Research Certified Trainer Computer Marketing Creative solution Leadership Presentation and Communication skill . - Arranging and marketing for charity association Exhibition - Train poor family to start their own macro home business - feasibility study and mentoring for poor families - market study for employment and business opportunity - creating training program such as maintenance work for ladies in - Jubal charity association - Reading - Swimming - Traveling - Ceramic Clay Art - Oil panting work 12
- 13. - Copper art work Research and market study : Workshops Member in : 1- NCP patent (one year program business module ) 2- Secondary school student program for innovation and Excellency 3 years program registered 3- Education tool for children under process for patent registration 4- The Saudi women in small and medium business (realty and development ) Paper 5- Woman working in changing environment 6- E-Marketing in Saudi Arabia Market 7- The personal profile assessment and how to effective employment (The right person in the right place) 8- Saudi General investment Authority and Saudiezation Role 1- Workshop to develop the law for employment 2- Workshop for research study by the union council of chamber of commerce 3- Workshop with the UN to adjust the women working law -The second deputy for union chamber of commerce until 2007 -Member in the women national community in chamber of commerce -Eastern province chamber of commerce community -the business union - women section 13
- 14. Jeston for educational and sociology member- -member in education and training Associate - Islamic world youth charity association ( developing poor area ) Al Bier charity association- -Gulf women Charity Associates VARIOUS POSTIONS 1977- 1997 General International experiences : Responsibilities & Task Handled For the Permanent recruitment • Drafting advertisement on the selection norms to give the medias • screening received CVs • Conducting telephonic interviews • Discussing suitable cases with the management • Calling decided cases for direct interviews • Negotiating and fixing salary of the suitable cases • Handing over suitable cases to the management for final decision • Preparing case file of the candidates • Providing appointment letter & handing over the selected candidates to the specific Departments • Preparing evaluation report about the probation period of newly recruited employees and recommending for permanent status, if satisfactory 14
- 15. • Assuring acceptance of monthly salary of the employees at right time • Assuring punctuality, leave taking & other personal matters of the employees connected with firm • Assuring receipt of Provident Fund Allowance, Medical Allowance, House Rent Allowance, Travelling Allowance, Daily Allowance and other special allowances like over time, bonus etc. of the employees • Preparing yearly evaluation report of the employees and submit to the management at right time • Assuring updated performance of the employees • Preparing termination letter of the employees in necessary cases by the instruction of management • Closing case file of the employees after assuring all the allowances are provided • Arranging all the allowances of the employees including PF in normal retiring cases For the Temporary recruitment • Contacting manpower suppliers/ agencies for the temporary workers • Signing contract with the contractors/ agencies for the manpower allotment • Assuring dedicated services of the manpower suppliers • Preparing report on the services of the manpower supplying agency and submit to the management • Terminate contract with the agency/ contractors after tenure of their services General Duties • HR Department representative for the planning of business target of the firm for every year 15
- 16. • Responsible person for the recruitment /selection of activities of the firm • Responsible person for maintenance of discipline of the firm • Responsible person for Labour Welfare • Providing Counselling services in special cases • Stand as the mediator between the employees and management for discussions • Solving problems of the employees with the management, if there any dispute • Mediator between the public, Government and the company (public relation) PersonalInformation Phone: (Mobile) 00966563400900 Address: Dammam – Khobar P.O. Box 79797 zip code 31952 IM: GAJ(Skype) or ghaidaa.aljuraifani Twitter :@ Ghaidaaaj Email Ghaidaa@attayseer.com 16