Global Power Platform 2022 How to set up help desk solution within Microsoft Teams
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The document provides an overview of a SQL Saturday event focused on setting up a help desk solution within Microsoft Teams using the Power Platform. It covers various topics such as digital transformation, Microsoft Dataverse for Teams, and low-code development, emphasizing the need for resilience and the challenges of traditional app development. The session aims to demonstrate how these technologies can enhance user experiences and optimize business operations.
Global Power Platform 2022 How to set up help desk solution within Microsoft Teams
- 2. How to set up Help Desk Solution within Microsoft Teams. Power Platform Virtual Conference 19 Feb 22, 2022
- 3. About Aroh Technical Consultant, Microsoft MVP, MCT & Nintex vTE Experience: Office 365, SharePoint Online, Data Platform Office 365 Consultant & Power Platform Trainer LinkedIn: https://www.linkedin.com/in/arohshukla/ Blog: aarohblah.blogspot.com @aaroh_bits Aroh Shukla
- 4. AGENDA SLIDE Teams + Power Platform = BETTER Together DEMOS Power Platform +Teams How these services give better user experience . What is Microsoft Dataverse for Teams How App development is done in Teams Why Power Platform All services of Power Platform . What is Power Platform
- 6. Digital Feedback Loop Optimize operations Transform products Empower employees Engage customers 1 Data Capture digital signal across business 2 Intelligence Connect and synthesize data 3 Action Improve business outcomes Data + intelligence
- 8. Microsoft Power Platform The low-code platform that spans Office 365, Azure, Dynamics 365, and standalone applications Innovation anywhere. Unlocks value everywhere Power BI Business analytics Power Apps Application development Power Automate Process automation Power Virtual Agents Intelligent chatbots Data connectors AI Builder Microsoft Dataverse Portals
- 9. Why Power Platform? Transforming your business is challenging
- 10. 500 million new apps will be built in the next 5 years – more than all apps built in the last 40 years* *Microsoft research
- 11. The need for resilience has never been clearer, but there are simply not enough developers to meet the growing need for digital transformation. Tech talent limitation s Ground up software development takes time Surging digital demand Security and compliance Risks *Microsoft research
- 12. Low code development can address these challenges Required skills and resources Impact to the business Transformation scenarios identified but untouched Not enough resources with traditional development tools (and there is no “app for that”) 1000+
- 14. Data + Microsoft Teams Microsoft Dataverse for Teams = Empowers users to build custom apps, bots, and flows
- 15. Dataverse for Teams Built-in low code data platform within Microsoft Teams SUBSET of capabilities (Dynamics 365 + Power Platform) Built-in common data storage for Teams Rich data types with enterprise capabilities. 1 click deployment
- 16. Technical Specifications Built on core of Dataverse SQLSaturday#893 – Singapore Dataverse delivers relational database, image & file data support 2 GB per Teams, up to 1 M rows Data shared across multiple apps, flows & chatbots Can be promoted to full Dataverse if required
- 17. Microsoft Dataverse for Teams - Tech Specs • Each Microsoft Dataverse for Teams environment has 1:1 to Teams team • Up to 500 Teams • 2 GB for each Team with 1 M rows • Teams Governs who can create & use the apps (OMG) • General Available
- 18. Dataverse for Teams vs SharePoint Queries Dataverse with Teams Is your Microsoft 365 license sufficient? Can you use standard connectors? Can you access the outside Teams? In FAQs Out of the box OR Additional confirmation needed? ? SharePoint Online Can you build table relationships?
- 19. Scenario (Teams+ Power Platform) B u s i n e s s c a s e Unused computer Peripherals, power cords & other electronics Reuse existing devices users can post devices & Browse
- 20. Demo • App using Dataverse for Teams • Publish application • Give other users permission to your application