Good enough KM?
- 1. Is ‘Good Enough’ KM OK ? Ian Fry
- 2. The Story So Far …. ACTKM10 Kate Andrews Nonaka “ The Movement of Practical Knowledge between People” ACTKM Forum / LinkedIn John T Maloney We are not Hard Enough on Ourselves
- 3. Heard it Before Patrick Lambe
- 6. What keeps CEOs Awake? It’s probably NOT KM What keeps KM people awake at night? Justifying KM ‘Good Enough’ is non – trivial Knowledge Quality and KM Quality Share Practical Solutions and Approaches Toughen Up !!!
- 7. 1. ROI $ Return on Investment. Assets include “Goodwill” Share Market Value – based on emotion Enron and News Ltd Health It would be nice, but probably doesn’t work OGOE Organisational Gain on Effort Not measuring money Measure the Cost of all effort. Benefits mainly measured “downstream” from point of application of KM “ Big Bang” theory of return
- 8. 2. Exams and Measures Primary School Knowledge Competencies Do you know where to go for…. How would you …. Set KCI (Knowledge Competency Indicators) KPI in Board Room Sveiby 1997 Lambe 2007
- 9. 3. Assessment Measurement is best; Assessment is OK Arthur Shelley - Measuring Contribution to Group Projects We can nominate WHAT areas of business we will improve.. But the measurement…. IT Application just to carry the metrics of KM Dr Tim Matthews Change the Language: Change the Currency
- 10. 4. Feedback Loops Nick Milton – Experience Management AKA Reflection Knowledge Audits Just Do it! Is your KM itself, a “learning system”?
- 11. 5. Simple Stuff – Gladstone to Bordertown
- 12. 5. Simple Stuff – Gladstone to Bordertown 2006
- 13. 5. Simple Stuff – Gladstone to Bordertown Major Changes to Training, Procedures and Manuals….
- 14. 5. Simple Stuff – Gladstone to Bordertown 2010 Deemed a success because of Lessons Learned, changes to Training and Procedures
- 15. 5. Simple Stuff – Gladstone to Bordertown No Audit Trail of WHY things were changed Not even ‘Track Changes’ version
- 16. 6. Experiment Agile Development – small tactical steps How do you ‘unlearn’ ? Where do you get the sample size from? Not Possible? We deal in Real World / Real People Issues – We are not in a Laboratory
- 17. 7. Error vs Quality Wray Buntine Ask for Acceptable Error Rate up front. Sentiment Analysis – 75% accuracy oob “good” Forum/Blog Posts 1:10:100 “good” Marketing 1:3:10 – qualify leads, etc No KM Governance without a Definition of Quality KM No Quality KM without Knowledge Quality Davenport & Prusak 2010
- 18. 8. KM Focus What keeps ME awake at night The Chameleon Project Semantic Processing Web 3.0+++ Reading and Understanding English Text
- 19. 8. KM Focus Semantic Engineer Javascript/ C++/ symbols in Sanskrit translated from Urdu Semantic Web Primary School RDF format {David | Convenes | Conference} Text Analytics Secondary School Sentiment Analysis Auto Responders for Twitter Orion University Jim Brander Closed Logic Chameleon Post Grad Everything + Suitable for Business
- 20. 8. KM Focus Example use: Tagging by SME Tag=Review of Training, Skills or Knowledge Clarify Control and Operations Point Electronic solution to be considered. Careful selection of roles for Team personnel We can do better Enter the SAM KEKOVICH Brigade Moore-Lambe Taxonomy Fairy Tales “ Enterprise Search # Replacement for Taxonomy” “ Automatic Tagging doesn’t work”
- 21. 8. KM Focus Automated Options No tags – use Search Auto tag Etc Nonaka “ The Movement of Practical Knowledge between People ” Possible Outcomes Default tag with SME override, Advise SME, Dialogue Training – 2 –way That is the KM Solution Artificial Intelligence not Knowledge Management . Replaces the Human SME still deluding themselves Need to Stand with Jim Brander
- 22. 8. KM Focus Understand the KM you are trying to achieve at EVERY POINT (even the best can get lost!) Pay attention to those you disagree with
- 23. KM Project Structure Methodology not Mythodology Your thoughts ?? Why is your KM better than this?? How can you prove that?? Your Turn
- 24. Metaknowledge Project www.frysystems.com.au www.knoco.com.au ACTKM10 Award Case Study