Lean start up bootcamp 5 three models to bring focus
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This book is intended for start-ups and existing businesses looking to overcome growth challenges by implementing innovative principles. It focuses on problem-solving techniques, particularly the 5-whys method, to identify root causes of issues and encourages a mindset shift towards viewing problems as opportunities. The goal is to equip participants with tools for effective decision-making to enhance their business operations over a six-month bootcamp.
Lean start up bootcamp 5 three models to bring focus
- 2. This book is for: • Start-ups • Stale businesses on the cusp of adopting new ideas • Existing businesses struggling with growing pains • Anyone who wants to learn about how to develop their business
- 3. The goals of the Bootcamp • At the end of the six months to have worked through the principles of the book • To apply many of them to real world situations that apply to our own businesses • To embed some functions into your activity that give you a cutting edge
- 4. Let’s Refresh ourselves on some of what we have covered • Most businesses fail because they build something that no-one wants • Failing fast means we preserve more capital and can pivot more • The currency of start-up is learning – validated learning through a Minimum Viable Produce (MVP) • Vision leads to steering • Ideas and assumptions are not the same – Ideas have embedded assumptions that need testing • Finding the ‘Big Idea’ and testing it • Pivot or persevere? • 3 Engines of growth – Sticky, Viral & Paid
- 5. Problems Getting to the Root Cause
- 6. The Goal this Morning To go away with some new tools and fresh thinking so that every decision to pivot or persevere is seen as an opportunity or problem solved.
- 7. What is a ‘problem’? No more than an opportunity
- 8. Today we will cover: •The 5-Whys •IDEAL - Model for problem solving •The Value of Small Batches
- 9. Benefits of effective problem solving Saves Time Weak Links Cause and Effect Stops it recurrence
- 10. Ever thought you solved something that didn’t need solving?
- 12. Created By Toyota in the 1930’s – Still used today • Better when the process comes from the grass routes • Five is not the fixed amount of Whys – but it is the minimum to get to the root of a problem • Look for answers that are grounded in fact
- 13. The 5-Whys – an example Problem – I got in the car this morning and it would not start 1. Why did it not start? – Because the battery was dead 2. Why was the battery dead? – Because it had been not getting charge as I was driving 3. Why was it not getting the charge? Because the fan belt was slipping 4. Why was the fan belt slipping? Because I have not replaced it recently and it was worn 5. Why have you not replaced it? Because I missed the service this year as I lost my phone and diary
- 14. Counter Measure Make sure that I diarise important events multiple ways. Request a call from the garage.
- 15. A problem A ‘fictitious’ doggy day-care centre is having problem with a small number of clients paying late for their sessions. Using 5 Why’s lets consider the problem
- 16. The 5-Whys 1. Why are clients paying late? A. They pay via the internet for a set amount of days and on reconciliation at the end of the month they are using more days than they paid for so we have to chase them. 2. Why are they not paying for any excess days when they drop their dog off? A. When the dogs arrive there is normally a lot of activity so, because it’s quick and easy, the owners hand over the dog (who is known to us) and they are manually logged in on the daily sheet 3. Why does the daily sheet not show number of number of days used and paid for? A. The daily sheets are manually updated on an ‘as and when’ basis with sessions loaded onto a spreadsheet which updates the days
- 17. The 5-Whys 4. Why are these records not regularly updated? A. No set time has been allocated nor responsibility for updating them been given to a team member 5. Why has no time been allocated or responsibility been given? A. Up until now it has never been seen as a problem
- 18. Counter Measure The daily sheets will be updated at the close of every day and the duty to do this will be diarised so the team member knows.
- 19. Marketing Sales Profit Marketing Sales Profit What should be happening What is happening
- 20. IDEAL method for problem solving I - Identify D - Define E - Explore A - Action L - Learn
- 21. Step 1 – Identify the symptoms? •Supply chain misaligned •Blockages & bottlenecks in processes •Poor data capture • Wrong hires • Disengaged staff • Mistakes in decisions • Anxiety and emotional distress •Wrong number of clients •Poor quality products / services •Low customer retention •High bounce rate •Low profit •Poor cash flow •Weak credit Finance Marketing & Sales OperationsPeople Symptoms Symptoms Symptoms Symptoms
- 22. Don’t mistake identification with definition Step 2 “Define the Problem” Written Definition Ownership Affects Symptoms Systems
- 23. Take 10 Mins
- 24. Step 3 – Explore solutions •Mindset – need to learn •Look for patterns •Avoid confirmation bias •Be data critical •Sensitivities •Cause & Effect Widen your thinking Explore Common themes Narrow the focus
- 25. Mindset Seven steps to getting 1. Take responsibility for the problem 2. Take ownership of your emotions 3. Be clear about the true nature of the problem 4. Be dispassionate in the description – avoid blame 5. Actively listen 6. Be curious 7. Be clear on all the benefits of a problem is solved well rather than quickly
- 26. Step 4 - Actions
- 27. High Impact Low 1 2 3 4 5 Hard Do-Ability Easy Act with purpose Prioritise & Target Objectives 1. Compare solutions 2. Shortlist 3. Generate consensus
- 28. Step 5 -Learn • What has changed? • What problems have we solved? • What might be the problems in the future? • Do we need to innovate? • Do we need to go again? Record your results
- 29. Small Batches
- 30. Small Batches Some counter-intuitive business lessons 1. Sleep more and work less 2. Promote your competition 3. When did ‘a billion’ enter the planning vocabulary – manage expectations
- 31. Work in small batches It improves efficiency and motivates you
- 32. To come 13 Dec 2016 – The accelerate your business – innovation and people
- 33. Any Questions? Back on the 13th of December