Google analytics jan_2012
Using Your Web Stats to
Improve Usability & Get
Results
Presenter: Chrissie Alquinta, Digital Marketing Strategist


January 19, 2012
KEY TAKEAWAYS

              •  How tracking your website’s performance
                 allows you to make informed decisions about
                 the content, design & usability of the site –
                 allowing you to make informed decisions about
                 efficient allocation of business resources
              •  How Google Analytics can give insight into:
                           •  Traffic trends
                           •  Types of traffic/visitors
                           •  Visitor behavior
                           •  SEO & social media effectiveness
              •  How to access & use this great data

Balance Interactive Inc.                                     www.BalanceInteractive.com
WHY DOES THIS MATTER?

              •  To help determine whether & to what extent
                 your site is working to accomplish business
                 goals
              •  Saves time & money
              •  Allows you to make website changes based on
                 facts rather than guesswork




Balance Interactive Inc.                            www.BalanceInteractive.com
CASE STUDY: WHY IT MATTERS
               In a one year time span:
               •  Visits increased 16%
               •  Pageviews increased 22%
               •  Online email list subscriptions grew by 25%
               •  Online appt. sheet downloads grew by 69%
               •  New visitors increased by 11.7%
               •  Traffic to the blog grew by 61%
               •  Traffic to social media increased by 79%
               •  Refferal traffic to website increased from:
                            •  Blog – 52% rise
                            •  Facebook – 120.5% rise
                            •  Twitter – 100% rise
                            •  Google – 13% rise
               •  Donations increased by more than 130%
               •  Client conversion rates increased by 20%
 Balance Interactive Inc.                                       www.BalanceInteractive.com
HOW TO GET STARTED

   •  Preparation is key!!!
       –  Identify goals & key performance
          indicators (KPIs)
       –  Collect baseline data
       –  Set target values for each KPI




Balance Interactive Inc.             www.BalanceInteractive.com
Balance Interactive Inc.   www.BalanceInteractive.com
Google analytics jan_2012
TRAFFIC TRENDS
TRAFFIC COMPOSITION
TRAFFIC SOURCES
VISITOR BEHAVIOR
VISITOR ENGAGEMENT
KEYWORDS
CONTENT
LANDING PAGES
GOAL ACHIEVEMENT
GOAL ACHIEVEMENT, PART II
QUESTIONS?

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Google analytics jan_2012

  • 2. Using Your Web Stats to Improve Usability & Get Results Presenter: Chrissie Alquinta, Digital Marketing Strategist January 19, 2012
  • 3. KEY TAKEAWAYS •  How tracking your website’s performance allows you to make informed decisions about the content, design & usability of the site – allowing you to make informed decisions about efficient allocation of business resources •  How Google Analytics can give insight into: •  Traffic trends •  Types of traffic/visitors •  Visitor behavior •  SEO & social media effectiveness •  How to access & use this great data Balance Interactive Inc. www.BalanceInteractive.com
  • 4. WHY DOES THIS MATTER? •  To help determine whether & to what extent your site is working to accomplish business goals •  Saves time & money •  Allows you to make website changes based on facts rather than guesswork Balance Interactive Inc. www.BalanceInteractive.com
  • 5. CASE STUDY: WHY IT MATTERS In a one year time span: •  Visits increased 16% •  Pageviews increased 22% •  Online email list subscriptions grew by 25% •  Online appt. sheet downloads grew by 69% •  New visitors increased by 11.7% •  Traffic to the blog grew by 61% •  Traffic to social media increased by 79% •  Refferal traffic to website increased from: •  Blog – 52% rise •  Facebook – 120.5% rise •  Twitter – 100% rise •  Google – 13% rise •  Donations increased by more than 130% •  Client conversion rates increased by 20% Balance Interactive Inc. www.BalanceInteractive.com
  • 6. HOW TO GET STARTED •  Preparation is key!!! –  Identify goals & key performance indicators (KPIs) –  Collect baseline data –  Set target values for each KPI Balance Interactive Inc. www.BalanceInteractive.com
  • 7. Balance Interactive Inc. www.BalanceInteractive.com