GRIEVANCE SETTLEMENT PROCEDURE
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The document discusses grievance procedures in the workplace. It defines a grievance as a formal complaint raised by an employee against an employer. The grievance procedure involves an aggrieved employee first explaining the issue verbally to their immediate supervisor. If unresolved, it is then escalated to the head of the department, grievance committee consisting of union and management members, company executive, and finally an arbitrator which includes representatives from management, union, and an impartial person. The grievance procedure can vary between industries and unions depending on factors like organization size, union strength, management philosophy, and traditions.
GRIEVANCE SETTLEMENT PROCEDURE
- 1. GRIEVANCE SETTLEMENT PROCEDURE TEJASVI TYAGI MBA SHRI RAM GROUP OF COLLEGES
- 2. What is grievances…? • A grievance is a formal complaint that is raised by an employee towards an employer within the workplace. • GRIEVANCES are formally registered in accordance with the GRIEVANCE PROCEDURE.
- 3. W’s OF GRieVaNCES: WHO IS INVOLVED……….? WHEN DID IT HAPPENS….? WHERE DID IT HAPPENS…...? WHAT EXACTLY HAPPENED…? WHO ARE THE WITNESSES…? WHY IS IT GRIEVE-ABLE….? WHAT ARE THE DEADLINES…? WHAT CAN BE THE SOLUTION.?
- 4. GRIEVANCE REASONS: ECONOMIC WORKING ENVIRONMENT SUPERVISION WORK GROUP WORKING ORGANIZATION
- 5. GRieVaNCE EFFECTS LOSS OF INTEREST IN WORK LOW PRODUCTION
- 6. POOR QUALITY OF PRODUCTION INCREASE IN WASTAGE AND COSTS INDISCIPLINE INCREASE IN ACCIDENTS
- 10. GRieVaNCE IDENTIFICATION TECNIQUES: THERE ARE FOUR GRIEVANCE IDENTIFICATION TECHNIQUES WHICH ARE AS GIVEN NEXT……..
- 11. OBSERVATIONS OPEN DOOR POLICY GRIPE BOXES EXIT INTERVIEWS
- 12. GRieVaNCE PROCEDURE: GREIVENCE PROCEDURE VARY FROM INDUSTRY TO INDUSTRY, AND FROM TRADE UNION TO TRADE UNION BECAUSE OF THE VARIATIONS IN THE SIZE OF THE ORGANIZATIONS, TRADE UNION STRENGTH,MANAGEMENT PHILOSOPHY , THE CONPANY TRADITIONS,INDUSTRIAL PRACTICES AND THE TRADE CONDITIONS……
- 14. PROCEDURE: TERMS: Shop steward a person elected by workers, for example in a factory, to represent them in dealings with management. Grievance committee: It is committee of representatives from both labor and management side to find the remedy of worker’s grievances. Arbitrator: An arbitrator is an impartial outsider hired to find the remedy of worker’s grievances. STEP 1: The aggrieved employee explains his problem verbally to his immediate supervisor or in the conference specially arranged.
- 18. G R I E V A N C E AGRIEVED EMPLOYEE (PIDIT EMPLOYEE)TO IMMEDIATE BOSS IMMEDIATE BOSS TO HOD HOD TO GREIVANCE COMMITTEE(COMBO OF UNION AND MANAGEMENT MEMBERS) GREIVANCE COMMITTEE TO COMPANY EXECUTIVE COMPANY EXECUTIVE TO ARBITRATOR(INCLUDES 1 MANAGEMENT 1 SHOP STEWARD N 1 IMPARTIAL PERSON).
- 19. 1)IDENTIFY THE RELIEF UNION IS SEEKING 2)FULLY INFORM YOUR SUPERIOR ABOUT THE MATTER 3)EXAMINE THE GREVENT PERSONAL RECORD 4)TREAT THE UNION REPRESENTATIVE AS EQUAL 5)ENFORSE THE CONTRACTUAL TIME LIMITS. 1) DISCUSS THE CASE WITH UNION STEWARD ALONE. 2) HOLD BACK THE REMEDY WHEN THE COMPANY IS WRONG 3) RELINQUISH YOUR AUTHORITY TO THE UNION 4) APPLY REMEDY TO IMPROPER GREVIENCE 5)ARGUE GREVIENCE ISSUES OFF THE WORK PREMISES