Harnessing the Hive in Libraries
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This document discusses knowledge management in libraries and proposes using a wiki as an intranet to collect institutional knowledge from librarians and patrons. It notes that librarians have different areas of expertise and patrons have knowledge that could help others, but this knowledge is not typically collected well. The document suggests using a wiki to share procedures, policies, resources and reference knowledge to better harness the collective knowledge of library staff and patrons.
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Harnessing the Hive in Libraries
- 1. Harnessing the Hive in Libraries and Libraryland Meredith Farkas ALA Annual June 24, 2007
- 2. Knowledge management All organizations want to make the best use of institutional knowledge. All librarians have different areas of interest and expertise. Our patrons have lots of knowledge that would be useful to other patrons. We usually are pretty terrible at collecting this knowledge.
- 3. Information sharing is great! Now how do we keep all that information? Blogs E-mail Instant Messaging, Twitter, etc. One-on-one conversations Staff meetings Scraps of paper at the reference desk
- 4. Collecting Knowledge from our Patrons
- 31. Wiki as Intranet Share procedures and policies Share basic info (printer is down, we have a trial of this database, etc.) Share knowledge about reference resources Assignments students are coming to desk about Reference sources in subject of expertise
- 36. Remember: If can take time to build knowledge management behavior into the organizational workflow.
- 37. Thanks! [email_address] Links and slides at http://meredithfarkas.wetpaint.com