Have a lean startup
with User Experience
have a lean startup

        Learn
      personas,
    user journeys,             Build
   user experience          (in theory)
       mapping              wireframes



                Measure
                usability
                 testing
have a lean startup

        Learn
      personas,
    user journeys,             Build
   user experience          (in theory)
       mapping              wireframes



                Measure
                usability
                 testing
have a lean startup

        Learn
      personas,
    user journeys,             Build
   user experience                         Build
                            (in theory)
       mapping              wireframes    (code)



                Measure
                usability
                 testing
have a lean startup

        Learn
      personas,
    user journeys,             Build
   user experience                          Build
                            (in theory)
       mapping              wireframes     (code)
                                          build and
                                          release to
                                           market
                Measure
                usability
                 testing
have a lean startup

        Learn
      personas,
    user journeys,             Build
   user experience                          Build
                            (in theory)
       mapping              wireframes     (code)
                                          build and
                                          release to
                                           market
                Measure
                usability
                 testing
have a lean startup

        Learn
      personas,
    user journeys,             Build
   user experience                          Build
                            (in theory)
       mapping              wireframes     (code)
                                          build and
                                          release to
                                           market
                Measure
                usability
                 testing


            Measure
have a lean startup

        Learn
      personas,
    user journeys,              Build
   user experience                           Build
                             (in theory)
       mapping               wireframes     (code)
                                           build and
                                           release to
                                            market
                Measure
                usability
                 testing


            Measure
         notice how the
        market receives it
have a lean startup

        Learn
      personas,
    user journeys,              Build
   user experience                           Build
                             (in theory)
       mapping               wireframes     (code)
                                           build and
                                           release to
                                            market
                Measure
                usability
                 testing


            Measure
         notice how the
        market receives it
have a lean startup
 Learn


              Learn
            personas,
          user journeys,              Build
         user experience                           Build
                                   (in theory)
             mapping               wireframes     (code)
                                                 build and
                                                 release to
                                                  market
                      Measure
                      usability
                       testing


                  Measure
               notice how the
              market receives it
have a lean startup
   Learn
did we think
    right?
               Learn
             personas,
           user journeys,              Build
          user experience                           Build
                                    (in theory)
              mapping               wireframes     (code)
                                                  build and
                                                  release to
                                                   market
                       Measure
                       usability
                        testing


                   Measure
                notice how the
               market receives it
have a lean startup
   Learn
did we think
    right?
               Learn
             personas,
           user journeys,              Build
          user experience                           Build
                                    (in theory)
              mapping               wireframes     (code)
                                                  build and
                                                  release to
                                                   market
                       Measure
                       usability
                        testing


                   Measure
                notice how the
               market receives it
have a lean startup
   Learn
did we think
    right?
               Learn
             personas,
           user journeys,              Build
          user experience                           Build
                                    (in theory)
              mapping               wireframes    (re-code)
                                                  re-build and
                                                   release to
                                                    market
                       Measure
                       usability
                        testing


                   Measure
                notice how the
               market receives it
User Experience activities

• personas
• user journeys
• user experience mapping
• wireframes
• usability testing
personas




                                    ”get to know your typical users”




personas, user journeys, user experience mapping, wireframes, usability testing
personas




                                    ”get to know your typical users”




personas, user journeys, user experience mapping, wireframes, usability testing
user journeys
                                                                                  Goal
                                                                                   5

                                                                4


                     2


                                             3



               1
             Start

                                        ”understand the context”




personas, user journeys, user experience mapping, wireframes, usability testing
user journeys
                                                                                  Goal
                                                                                   5

                                                                4


                         2


                                             3
  ”Ouch, my back
   hurts! I need a
 naprapath! Now!”
                     1
                 Start

                                        ”understand the context”




personas, user journeys, user experience mapping, wireframes, usability testing
user journeys
                                                                                  Goal
                                                                                   5
              Googles for help on the
              phone. Gets a long list of
               possible naprapaths....                            4
              Are in a lot of pain, want
               an appointment now!


                          2


                                                 3
  ”Ouch, my back
   hurts! I need a
 naprapath! Now!”
                     1
                  Start

                                             ”understand the context”




personas, user journeys, user experience mapping, wireframes, usability testing
user journeys
                                                                                  Goal
                                                                                   5
              Googles for help on the
              phone. Gets a long list of
               possible naprapaths....                                  4
              Are in a lot of pain, want
               an appointment now!


                          2


                                                       3
  ”Ouch, my back                               Notices a naprapath
   hurts! I need a                           that has got time today,
 naprapath! Now!”                              books it right away!
                     1
                  Start

                                                 ”understand the context”




personas, user journeys, user experience mapping, wireframes, usability testing
user journeys
                                                                                                  Goal

                                                                        Visits the naprapath...
                                                                                                   5
              Googles for help on the
              phone. Gets a long list of
               possible naprapaths....                                            4
              Are in a lot of pain, want
               an appointment now!


                          2


                                                       3
  ”Ouch, my back                               Notices a naprapath
   hurts! I need a                           that has got time today,
 naprapath! Now!”                              books it right away!
                     1
                  Start

                                                 ”understand the context”




personas, user journeys, user experience mapping, wireframes, usability testing
user journeys
                                                                                                      Goal

                                                                        Visits the naprapath...
                                                                                                        5
              Googles for help on the
              phone. Gets a long list of
               possible naprapaths....                                            4                ”Wow! My back is
              Are in a lot of pain, want                                                          much better now. I
               an appointment now!                                                                want to recommend
                                                                                                  this to my friends!”
                          2


                                                       3
  ”Ouch, my back                               Notices a naprapath
   hurts! I need a                           that has got time today,
 naprapath! Now!”                              books it right away!
                     1
                  Start

                                                 ”understand the context”




personas, user journeys, user experience mapping, wireframes, usability testing
user experience mapping
                                Googles for help on
                                  the phone. Gets a
                                 long list of possible   Notices a naprapath                     ”Wow! My back is
                                 naprapaths.... Are in    that has got time                     much better now. I
             ”Ouch, my back
                                a lot of pain, want an   today, books it right    Visits the    want to recommend
              hurts! I need a
                                  appointment now!               away!           naprapath...   this to my friends!”
            naprapath! Now!”

          Start    1                      2                       3                 4                    5     Goal




                                                   ”design the experience”




personas, user journeys, user experience mapping, wireframes, usability testing
user experience mapping
                                    Googles for help on
                                      the phone. Gets a
                                     long list of possible   Notices a naprapath                     ”Wow! My back is
                                     naprapaths.... Are in    that has got time                     much better now. I
             ”Ouch, my back
                                    a lot of pain, want an   today, books it right    Visits the    want to recommend
              hurts! I need a
                                      appointment now!               away!           naprapath...   this to my friends!”
            naprapath! Now!”

          Start    1                          2                       3                 4                    5     Goal



             ...we want people to
             know that they can
             find us easy.




                                                       ”design the experience”




personas, user journeys, user experience mapping, wireframes, usability testing
user experience mapping
                                    Googles for help on
                                      the phone. Gets a
                                     long list of possible    Notices a naprapath                     ”Wow! My back is
                                     naprapaths.... Are in     that has got time                     much better now. I
             ”Ouch, my back
                                    a lot of pain, want an    today, books it right    Visits the    want to recommend
              hurts! I need a
                                      appointment now!                away!           naprapath...   this to my friends!”
            naprapath! Now!”

          Start    1                          2                        3                 4                    5     Goal

                                       ...when people
                                       google specific
             ...we want people to      words in a special
             know that they can        GPS location we will
             find us easy.              appear. We want to
                                       give a trustworthy
                                       appearance.




                                                       ”design the experience”




personas, user journeys, user experience mapping, wireframes, usability testing
user experience mapping
                                    Googles for help on
                                      the phone. Gets a
                                     long list of possible    Notices a naprapath                     ”Wow! My back is
                                     naprapaths.... Are in     that has got time                     much better now. I
             ”Ouch, my back
                                    a lot of pain, want an    today, books it right    Visits the    want to recommend
              hurts! I need a
                                      appointment now!                away!           naprapath...   this to my friends!”
            naprapath! Now!”

          Start    1                          2                        3                 4                    5     Goal

                                       ...when people
                                       google specific
             ...we want people to      words in a special       ...the customer can
             know that they can        GPS location we will     easily book their
             find us easy.              appear. We want to       own appointment.
                                       give a trustworthy
                                       appearance.




                                                       ”design the experience”




personas, user journeys, user experience mapping, wireframes, usability testing
user experience mapping
                                    Googles for help on
                                      the phone. Gets a
                                     long list of possible    Notices a naprapath                               ”Wow! My back is
                                     naprapaths.... Are in     that has got time                               much better now. I
             ”Ouch, my back
                                    a lot of pain, want an    today, books it right       Visits the           want to recommend
              hurts! I need a
                                      appointment now!                away!              naprapath...          this to my friends!”
            naprapath! Now!”

          Start    1                          2                        3                     4                          5     Goal

                                       ...when people
                                       google specific                                 ...a friendly reminder
             ...we want people to      words in a special       ...the customer can   tells when it is time
             know that they can        GPS location we will     easily book their     and give directions
             find us easy.              appear. We want to       own appointment.      to get to the
                                       give a trustworthy                             naprapath.
                                       appearance.




                                                       ”design the experience”




personas, user journeys, user experience mapping, wireframes, usability testing
user experience mapping
                                    Googles for help on
                                      the phone. Gets a
                                     long list of possible    Notices a naprapath                               ”Wow! My back is
                                     naprapaths.... Are in     that has got time                               much better now. I
             ”Ouch, my back
                                    a lot of pain, want an    today, books it right       Visits the           want to recommend
              hurts! I need a
                                      appointment now!                away!              naprapath...          this to my friends!”
            naprapath! Now!”

          Start    1                          2                        3                     4                           5      Goal

                                       ...when people
                                       google specific                                 ...a friendly reminder
             ...we want people to      words in a special       ...the customer can   tells when it is time
                                                                                                               ...make it easy to
             know that they can        GPS location we will     easily book their     and give directions
                                                                                                               spread the word.
             find us easy.              appear. We want to       own appointment.      to get to the
                                       give a trustworthy                             naprapath.
                                       appearance.




                                                       ”design the experience”




personas, user journeys, user experience mapping, wireframes, usability testing
wireframes
                                                              3   Notices a naprapath
                                                                   that has got time
                                                                  today, books it right
                                                                          away!




                                              ”prototyping”




personas, user journeys, user experience mapping, wireframes, usability testing
wireframes
                                                                  3   Notices a naprapath
                            ...the customer can                        that has got time
                            easily book their                         today, books it right
                            own appointment.                                  away!




                                                  ”prototyping”




personas, user journeys, user experience mapping, wireframes, usability testing
usability testing




                                         ”verify the prototypes”




personas, user journeys, user experience mapping, wireframes, usability testing
Have a lean startup with user experience

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Have a lean startup with user experience

  • 1. Have a lean startup with User Experience
  • 2. have a lean startup Learn personas, user journeys, Build user experience (in theory) mapping wireframes Measure usability testing
  • 3. have a lean startup Learn personas, user journeys, Build user experience (in theory) mapping wireframes Measure usability testing
  • 4. have a lean startup Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) Measure usability testing
  • 5. have a lean startup Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing
  • 6. have a lean startup Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing
  • 7. have a lean startup Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing Measure
  • 8. have a lean startup Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing Measure notice how the market receives it
  • 9. have a lean startup Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing Measure notice how the market receives it
  • 10. have a lean startup Learn Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing Measure notice how the market receives it
  • 11. have a lean startup Learn did we think right? Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing Measure notice how the market receives it
  • 12. have a lean startup Learn did we think right? Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (code) build and release to market Measure usability testing Measure notice how the market receives it
  • 13. have a lean startup Learn did we think right? Learn personas, user journeys, Build user experience Build (in theory) mapping wireframes (re-code) re-build and release to market Measure usability testing Measure notice how the market receives it
  • 14. User Experience activities • personas • user journeys • user experience mapping • wireframes • usability testing
  • 15. personas ”get to know your typical users” personas, user journeys, user experience mapping, wireframes, usability testing
  • 16. personas ”get to know your typical users” personas, user journeys, user experience mapping, wireframes, usability testing
  • 17. user journeys Goal 5 4 2 3 1 Start ”understand the context” personas, user journeys, user experience mapping, wireframes, usability testing
  • 18. user journeys Goal 5 4 2 3 ”Ouch, my back hurts! I need a naprapath! Now!” 1 Start ”understand the context” personas, user journeys, user experience mapping, wireframes, usability testing
  • 19. user journeys Goal 5 Googles for help on the phone. Gets a long list of possible naprapaths.... 4 Are in a lot of pain, want an appointment now! 2 3 ”Ouch, my back hurts! I need a naprapath! Now!” 1 Start ”understand the context” personas, user journeys, user experience mapping, wireframes, usability testing
  • 20. user journeys Goal 5 Googles for help on the phone. Gets a long list of possible naprapaths.... 4 Are in a lot of pain, want an appointment now! 2 3 ”Ouch, my back Notices a naprapath hurts! I need a that has got time today, naprapath! Now!” books it right away! 1 Start ”understand the context” personas, user journeys, user experience mapping, wireframes, usability testing
  • 21. user journeys Goal Visits the naprapath... 5 Googles for help on the phone. Gets a long list of possible naprapaths.... 4 Are in a lot of pain, want an appointment now! 2 3 ”Ouch, my back Notices a naprapath hurts! I need a that has got time today, naprapath! Now!” books it right away! 1 Start ”understand the context” personas, user journeys, user experience mapping, wireframes, usability testing
  • 22. user journeys Goal Visits the naprapath... 5 Googles for help on the phone. Gets a long list of possible naprapaths.... 4 ”Wow! My back is Are in a lot of pain, want much better now. I an appointment now! want to recommend this to my friends!” 2 3 ”Ouch, my back Notices a naprapath hurts! I need a that has got time today, naprapath! Now!” books it right away! 1 Start ”understand the context” personas, user journeys, user experience mapping, wireframes, usability testing
  • 23. user experience mapping Googles for help on the phone. Gets a long list of possible Notices a naprapath ”Wow! My back is naprapaths.... Are in that has got time much better now. I ”Ouch, my back a lot of pain, want an today, books it right Visits the want to recommend hurts! I need a appointment now! away! naprapath... this to my friends!” naprapath! Now!” Start 1 2 3 4 5 Goal ”design the experience” personas, user journeys, user experience mapping, wireframes, usability testing
  • 24. user experience mapping Googles for help on the phone. Gets a long list of possible Notices a naprapath ”Wow! My back is naprapaths.... Are in that has got time much better now. I ”Ouch, my back a lot of pain, want an today, books it right Visits the want to recommend hurts! I need a appointment now! away! naprapath... this to my friends!” naprapath! Now!” Start 1 2 3 4 5 Goal ...we want people to know that they can find us easy. ”design the experience” personas, user journeys, user experience mapping, wireframes, usability testing
  • 25. user experience mapping Googles for help on the phone. Gets a long list of possible Notices a naprapath ”Wow! My back is naprapaths.... Are in that has got time much better now. I ”Ouch, my back a lot of pain, want an today, books it right Visits the want to recommend hurts! I need a appointment now! away! naprapath... this to my friends!” naprapath! Now!” Start 1 2 3 4 5 Goal ...when people google specific ...we want people to words in a special know that they can GPS location we will find us easy. appear. We want to give a trustworthy appearance. ”design the experience” personas, user journeys, user experience mapping, wireframes, usability testing
  • 26. user experience mapping Googles for help on the phone. Gets a long list of possible Notices a naprapath ”Wow! My back is naprapaths.... Are in that has got time much better now. I ”Ouch, my back a lot of pain, want an today, books it right Visits the want to recommend hurts! I need a appointment now! away! naprapath... this to my friends!” naprapath! Now!” Start 1 2 3 4 5 Goal ...when people google specific ...we want people to words in a special ...the customer can know that they can GPS location we will easily book their find us easy. appear. We want to own appointment. give a trustworthy appearance. ”design the experience” personas, user journeys, user experience mapping, wireframes, usability testing
  • 27. user experience mapping Googles for help on the phone. Gets a long list of possible Notices a naprapath ”Wow! My back is naprapaths.... Are in that has got time much better now. I ”Ouch, my back a lot of pain, want an today, books it right Visits the want to recommend hurts! I need a appointment now! away! naprapath... this to my friends!” naprapath! Now!” Start 1 2 3 4 5 Goal ...when people google specific ...a friendly reminder ...we want people to words in a special ...the customer can tells when it is time know that they can GPS location we will easily book their and give directions find us easy. appear. We want to own appointment. to get to the give a trustworthy naprapath. appearance. ”design the experience” personas, user journeys, user experience mapping, wireframes, usability testing
  • 28. user experience mapping Googles for help on the phone. Gets a long list of possible Notices a naprapath ”Wow! My back is naprapaths.... Are in that has got time much better now. I ”Ouch, my back a lot of pain, want an today, books it right Visits the want to recommend hurts! I need a appointment now! away! naprapath... this to my friends!” naprapath! Now!” Start 1 2 3 4 5 Goal ...when people google specific ...a friendly reminder ...we want people to words in a special ...the customer can tells when it is time ...make it easy to know that they can GPS location we will easily book their and give directions spread the word. find us easy. appear. We want to own appointment. to get to the give a trustworthy naprapath. appearance. ”design the experience” personas, user journeys, user experience mapping, wireframes, usability testing
  • 29. wireframes 3 Notices a naprapath that has got time today, books it right away! ”prototyping” personas, user journeys, user experience mapping, wireframes, usability testing
  • 30. wireframes 3 Notices a naprapath ...the customer can that has got time easily book their today, books it right own appointment. away! ”prototyping” personas, user journeys, user experience mapping, wireframes, usability testing
  • 31. usability testing ”verify the prototypes” personas, user journeys, user experience mapping, wireframes, usability testing

Editor's Notes