Health Data Analytics: Context is King
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This document discusses the importance of context in health data analytics. It introduces a hypothetical patient named Sandy and outlines different types of contextual information that could provide insight into her situation, like lifestyle, location, financial, family, and mental health context. The presentation argues that understanding the full context around individuals allows health plans to build better partnerships and trust with members to engage them in care and improve health outcomes. It provides diabetes population health as an example and suggests enhanced data sources could provide more contextual insights to change how population health is approached. The conclusion states that without understanding context, individuals are just templates, and that context is king when it comes to guiding choices in healthcare.
Health Data Analytics: Context is King
- 1. Health Data Analytics: Context is King Presented by Mandi Bishop @MandiBPro Lead, Health Analytics Innovation & Consulting Dell Healthcare & Life Sciences #KingContext at #AHIPDigital
- 2. 2 Dell - Internal Use - Confidential Meet “Sandy”
- 3. 3 Dell - Internal Use - Confidential Sex: Female Age: 39 Location: Orlando, FL Marital Status: Divorced Dependents: 1 female, 13 years Employer: ACME Enterprises Smoking Status: Non-Smoker Sandy’s Stats
- 4. 4 Dell - Internal Use - Confidential Sandy, Health Plan View Group: ACME (National VIP) Network: ACO Roadrunner Attributed PCP: Dr. Wile E. Coyote CM/DM Program: Diabetes CM/DM Status: Inactive ED Utilization: 4 IP Utilization: 3 Ambulance: 4 Ambulatory Utilization: 1 Annual Wellness Visit: Not filed
- 5. 5 Dell - Internal Use - Confidential Sandy Gets CAHPS Survey In the last 12 months, how often did your health plan’s customer service give you the information or help you needed? In the last 12 months, how often did your health plan’s customer service staff treat you with courtesy and respect? In the last 12 months, how often were the forms from your health plan easy to fill out?
- 6. 6 Dell - Internal Use - Confidential How Confident Are You? …that the information provided throughout the year was useful and relevant to Sandy? …that she felt she was treated with courtesy and respect? …that she understood how to properly complete the forms you provided to her?
- 7. 7 Dell - Internal Use - Confidential How Confident Are You? …that Sandy will even respond?
- 8. 8 Dell - Internal Use - Confidential Life IS Health: Context Matters Race Ethnicity Language Education Occupation Living situation Lifestyle
- 9. 9 Dell - Internal Use - Confidential Lifestyle Context Exercise habits Nutrition habits Sleep habits Habit awareness
- 10. 10 Dell - Internal Use - Confidential Location Context Are preventive services available, in timely manner, within convenient distance of Sandy’s home? What about Sandy’s work? Is public transportation available near Sandy? Do you know if Sandy has access to her own transportation?
- 11. 11 Dell - Internal Use - Confidential Financial Context Income – household sole source? Credit – good? Bad? Debt-to-income ratio? Home – own? Rent? Car – own? Lease? School – private?
- 12. 12 Dell - Internal Use - Confidential Family Context
- 13. 13 Dell - Internal Use - Confidential Mental Health Context
- 14. 14 Dell - Internal Use - Confidential Why Invest In Context? Health plans want to be partners in member/patient care. Partnerships require trust. Trust is earned. Build trust by knowing the person behind the membership number. Members who trust you are more likely to engage, achieve Triple Aim goals.
- 15. 15 Dell - Internal Use - Confidential Diabetes: Pop Health + Context Diabetes Population Health •Data sources today: medical and ancillary claims, labs •Propensity to develop co-morbidities •Prioritize outreach (by number care gaps) •Discover variations in care Diabetes Population Health - Enhanced Context •Enhanced data sources: above + behavioral health claims, EHR, HRA, public data sets (CMS, FDA, HHS, census, climate, transportation, education, crime), social media How would additional data change the way you do population health?
- 16. 16 Dell - Internal Use - Confidential ach Region, Family, Person as a Story that Guides Choice
- 17. 17 Dell - Internal Use - Confidential Context is King. we are templates. Without it,