Help et phone home, building bots with Microsoft Bot Framework 4.
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The document provides an overview of building bots using the Microsoft Bot Framework 4, covering topics such as state management, dialog building, and integrating with services like LUIS and QnA Maker. It emphasizes the importance of user experience, including clarity about the bot's capabilities and offering options for human assistance. Additionally, it touches on customization, user engagement, and the use of back-channels for creating richer interactions.
Help et phone home, building bots with Microsoft Bot Framework 4.
- 1. Help ET phone home Discover how to build bots with Microsoft Bot Framework 4
- 2. • Introduction • Having a chat with a bot • Enhancing your bot’s skills • Summary Agenda
- 4. Introduction
- 5. What is Microsoft Bot Framework?
- 7. Having a chat with a bot
- 8. • Different levels of state – User level – Conversation level • Different kinds of storage for state – In-memory – In Azure (SQL server or Cosmos DB) Keeping track of state
- 10. • LUIS: Language understanding service – A machine learning model to detect intents – Can also detect important pieces of data • Entities in LUIS – You can use regular machine learning – But often you’ll find yourself using patterns and predefined values Using LUIS to detect intents
- 11. • You can manage your models through the portal – Easier for first attempts at using LUIS – Versioning is not so nice though • Alternatively, use LUIS Markdown files – Write text files with intents and samples, share them with the business – Versioning goes through GIT – Deployment can be done using commandline utilities in the build You’re doing DevOps and want to use LUIS
- 13. • Your users don’t always want help from your bot – Offer an escape route towards a real person – Use a combination of intents/sentiment to provide this escape • Another good tip: Don’t think your user doesn’t know it’s a bot – Make it clear to the user what you can or can’t do – Make it really obvious how the user can get out Well, that escalated quickly?!
- 14. • We’ve all done it, break a bot by asking weird questions – Handle the None intent in your bot through QnA maker • Use QnA maker as an add-on – The default practice from Microsoft is really evil! – You should control when QnA maker answers What about small talk and puns?
- 15. • Talking trash to a bot is normal – You can use the bot personality datasets in QnA Maker to implement this – Or build it yourself, but that’s quite hard to do What about small talk and puns?
- 16. • We’ve seen websites that have many bots – Each bot can handle a small area of what the company offers – Even if you have one bot for everything, make sure it knows where it is • Bot framework offers a back-channel – You can send custom events through the bot connector – Really powerful especially if you build a custom user interface! Teach the bot about its surroundings
- 17. Summary
- 18. • More flexible, you can choose to use any framework you want – I’ve used Akka.NET for dialogs and it was great! – I’ve seen people build bots without ASP.NET Core Bot framework 4 take-aways
- 19. • Great tools for conversations – The default samples don’t tell you how to extend beyond the basics sadly – Easy to add escapes, custom flows and intelligent scoring Bot framework 4 take-aways
- 20. • Delight your user, but make sure he/she knows it’s a bot – Use the personality datasets to add some small talk – Provide intelligent escapes – Tell the user it’s a bot! Bot framework 4 take-aways
- 21. • Think about integration with the frontend – Use the back-channel to teach the bot about its surroundings – Use custom events to get a richer interaction Bot framework 4 take-aways
- 22. Thanks, Get the code: https://github.com/wmeints/betty @willem_meints willem.meints@infosupport.com
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