H&M is a major global retailer established in 1947 that operates over 2000 stores across 37 markets. It focuses on fashion and quality at affordable prices, working with over 700 independent suppliers rather than owning factories. H&M has faced criticism over working conditions and environmental impact but has increased sustainability efforts like using more organic cotton and reducing carbon emissions. It communicates CSR strategies through its website, reporting, and partnerships with organizations to manage risks, improve its market position, and be more strategically involved in sustainability issues.