How a California College Reduced Average Verification Processing Time by 95%
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This large California community college had a manual, paper-based financial aid verification process that took 5-6 weeks per student. To improve efficiency and the student experience, the college implemented CampusLogic's StudentVerification system. This automated the verification process, reducing the average processing time by 95% to just 48 hours during peak season. It also allowed the college to reassign 5 financial aid staff members to student counseling and other tasks, freeing up over 200 hours per week. Students now enjoy a streamlined electronic verification process that is also more secure.
How a California College Reduced Average Verification Processing Time by 95%
- 1. 1 HOW A CALIFORNIA COLLEGE REDUCED AVERAGE VERIFICATION PROCESSING TIME BY 95%
- 3. 3 SCHOOL STATS This large California Community College’s financial aid verification process was manual and paper-driven.
- 4. 4 SCHOOL STATS • Student Enrollment: Approximately 20,000 • Student Information System: Banner • Staff: 8 full-time financial aid staff members • Verification Processing time: 5 to 6 weeks per student
- 5. 5 FINANCIAL AID OFFICE GOALS
- 6. 6 FINANCIAL AID OFFICE GOALS Out of a commitment to providing an excellent and secure student experience, as well as improving department efficiency, the school sought an online solution that would:
- 7. 7 FINANCIAL AID OFFICE GOALS • Significantly reduce verification processing costs • Decrease verification completion time • Provide an imaging system/document repository • Allow students to electronically sign documents
- 9. 9 SOLUTION CampusLogic suggested StudentVerification, a smart solution that automates the financial aid verification process.
- 10. 10 SOLUTION StudentVerification: • Lowers institutional costs • Increases data security and compliance • Simplifies management of the verification process • Improves the student experience
- 11. 11 RESULTS
- 12. 12 RESULTS By implementing StudentVerification, the school:
- 13. 13 RESULTS • Reduced verification processing time from nearly 6 weeks to 48 hours during peak season
- 14. 14 RESULTS • Increased efficiency, enabling the reallocation of 5 financial aid staff members from verification processing and freeing up more than 200 additional hours every week for student counseling and other assignments
- 15. 15 RESULTS Through StudentVerification, students now enjoy:
- 16. 16 RESULTS • 95% faster verification process
- 17. 17 RESULTS • Electronic document submission
- 18. 18 RESULTS • One-click signature services
- 19. 19 RESULTS • Government-grade security of sensitive documents
- 20. 20 RESULTS “It used to be all hands on deck, with all 8 staff doing verification. Now, not only have we reduced the processing time, but only 3 staff are doing verification, allowing me to re-deploy the other five to work on other assignments.” -Director of Financial Aid
- 21. 21 SAVINGS
- 22. 2 SCHOOL STATS By implementing StudentVerification, operational costs were cut by more than 50% in the first year and the student experience was significantly improved. The time savings of up to 95% means financial aid staff has considerably more time to spend actually counseling students.
- 23. 23 THANK YOU. from the team at campuslogic