CampusLogic Company Overview
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CampusLogic, Inc. offers software-driven solutions that enhance the student life cycle, including financial aid processing, automated verification, and student contact center services. Established in 2001, the company has served over 100 educational institutions, focusing on increasing efficiency and compliance while improving the student experience. Their innovative products integrate with existing systems and include features such as automated financial aid reconciliation and quality assurance for financial aid processes.
CampusLogic Company Overview
- 1. CampusLogic, Inc. Company Overview Student Life Cycle Solutions www.CampusLogic.com (877) 259-9137 Info@CampusLogic.com
- 2. About Us © 2011 CampusLogic, Inc. Page 1 www.CampusLogic.com About Us CampusLogic provides software-driven solutions across the student life cycle including Student Call Center, Financial Aid, Placement Verification, and Default Management. Since 2001, CampusLogic has established itself as an education industry leader by providing innovative solutions that increase efficiency, ensure compliance, and improve the student experience. Solutions include: StudentVerification.com Automated Financial Aid Verification FileReview.com Financial Aid Quality Assurance AutoReconciliation.com Automated Financial Aid Reconciliation PlacementVerification.com Third-Party Placement Verification Services Student Contact Center Inbound and Outbound Student Contact and Document Collection Interim Management On-Demand Staffing Resources Financial Aid Processing Packaging, Disbursement, and Refund Processing Solutions CampusVue Optimization Financial Aid Process And Technology Alignment Financial Aid Consulting Process Assessment, Training, and Centralization Services Since inception, CampusLogic has provided products and services to over 100 colleges and universities. Our extensive expertise in the field means CampusLogic is uniquely positioned to create substantial efficiencies and increase quality for each client. This is achieved through a team approach, innovative insight, and an uncompromising commitment to service.
- 3. Our Solutions © 2011 CampusLogic, Inc. Page 2 www.CampusLogic.com Products CampusLogic offers unique web-based software solutions that lower costs, drive regulatory compliance, and improve the overall student experience. Our products are built to integrate with our clients' student information system to minimize manual processes and reduce human error. Each product can be paired with an optional processing or call center service to create a comprehensive student services solution. Product Solution Offerings StudentVerification.com FileReview.com School-branded student portal Identify FA file defects Online form completion Identify compliance risk Document uploading capabilities Identify trend issues Automated student notification Provide root cause analysis Real-time status reporting Build control plans FERPA compliant Target high-risk areas Auto-validation of FAFSA data Increase accountability 24X7 student contact center Produce detailed reporting AutoReconciliation.com PlacementVerification.com Automated data analysis Secure document web portal FA expert review of discrepancies Recorded verification calls Root cause analysis Detailed dashboard reporting SIS to COD reconciliation Web Forms SIS to business office reconciliation Digital Signature Business office to G5 reconciliation Links to employer (coming soon) COD to G5 reconciliation Job Board (coming soon) Confirmation of issue resolution Integration with SIS
- 4. Our Solutions © 2011 CampusLogic, Inc. Page 3 www.CampusLogic.com Services CampusLogic understands the importance of helping clients solve problems by providing measurable results. Our services are designed to improve the quality, efficiency, and regulatory compliance. We use imaging and workflow technology, best practices and deep subject matter expertise with proven training and quality management programs to improve student service, streamline processes, maximize efficiencies, and standardize procedures. Service Solution Offerings Student Contact Center Incoming & outgoing contact FAFSA & ED form assistance Gainful employment assistance Student Q & A sessions Verification walk-through Explanation of awards Award letter distribution Financial Aid Processing ISIR review Verification processing Document collection & review Financial aid packaging Financial aid disbursements Title IV refund processing Stipend processing Student account reconciliation Interim Management Onsite FA leadership assistance Extensive FA knowledge Offer process improvements Perform staffing analysis Provide status reports CampusVue Optimization FA module overviews Detailed functional setup Timesaving tips System revisions Automation of manual processes Other Consulting Services FA process assessment FA centralization services Training policy & procedure
- 5. Case Studies © 2011 CampusLogic, Inc. Page 4 www.CampusLogic.com Case Study: Financial Aid Processing Client Profile: For-profit online university with over 60,000 students Multiple processing centers in multiple states Client Issue: Continuing student backlog of over 15,000 unpackaged financial aid files Inconsistent processes and lack of defined metrics to manage file processing Significant number of escalated student issues and growing accounts receivable problem Client Requirements: Seamless and transparent process to assist them with the backlog of student files Processing to be completed per client specific policies and procedures Processing via client student information system Move towards goal of packaging all student files 30 days prior to the start date CampusLogic Solution: Deployed team of qualified financial aid resources to quickly provide desired scalability Delivered CampusLogic’s FA training program incorporating client policies and procedures Implemented quality assurance program based on over 30 quality attributes per file Provided daily status reporting including files received, completed and aging Result: Eliminated 15,000 file backlog in 60 days resulting in a reduction in AR of over $1.5 million Improved file quality by 72% and attribute quality by 30% (compared to baseline results) Decreased average cycle time from start date plus 120 days to start date minus 30 days Consistent delivery of files within timeliness and quality service level agreements
- 6. Case Studies © 2011 CampusLogic, Inc. Page 5 www.CampusLogic.com Case Study: FileReview.com Client Profile: Multiple colleges consisting of on-ground campuses and an online campus Mix of standard and non-standard term programs Client Issue: Scalability concerns relative to anticipated growth Previous years’ audit findings increase risk of future FA eligibility restrictions Lack of resources to design, build and manage long term quality assurance program Client Requirements: Review every financial aid file for award eligibility prior to disbursement Develop program to consistently deliver campus accuracy rate greater than 95% Consistently meet timeliness and accuracy performance metrics Deliver daily FA file results for correction as required and weekly summary reporting Complete all file review within client student information system and imaging system Develop agreed upon file checklist of items (attributes) to be reviewed for every file CampusLogic Solution: Configured our FileReview.com application for client specific attributes Created a policy and procedure manual detailing how each file item will be reviewed Conducted daily file review and reported accuracy rates by attribute and overall file Result: Increased accuracy 30%, campuses consistently deliver 99% attribute accuracy Financial aid audit completed without findings Recommended and implemented targeted (campus, FAO, attribute) training opportunities Identified and implemented process improvement opportunities 100% compliance with file review quality and timeliness service level agreements
- 7. Case Studies © 2011 CampusLogic, Inc. Page 6 www.CampusLogic.com Case Study: Student Contact Center Client Profile: Online University offering degrees in Business and Health Sciences Non-standard term programs Borrower based academic year Client Issue: Recently approved for Title IV eligibility Limited staff with Title IV knowledge to provide counseling and document collection Lack of documented policy and procedures to train internal staff to manage the program Client Requirements: Experienced temporary staff to contact students and provide a financial aid overview Knowledgeable staff to assist students with the FAFSA, MPN and Entrance Interview Financial aid resources to complete verification and resolve C-Codes and ISIR reject codes Ability to deliver complete file to centralized processing center for award packaging CampusLogic Solution: Developed detailed policy and procedure manual Customized and delivered detailed training to CampusLogic project resources Contacted students and worked through creation of certification ready financial aid files Generated estimated award letters and addressed outstanding student questions Result: Implemented a focused student contact process within 30 days Daily reporting including student status, outstanding documents and contact history 100% accuracy on complete financial aid files delivered to centralized processing center 100% compliance with activity and timeliness service level agreements
- 8. Case Studies © 2011 CampusLogic, Inc. Page 7 www.CampusLogic.com Case Study: Interim Management Client Profile: Career College in Southern California Non-standard term programs Borrower based academic year Client Issue: Struggled to fill vacant Financial Aid Director position with a qualified resource Poor staff productivity and focus due to lack of department leadership and support Negative impact on student experience directly related to lack of financial aid leadership Client Requirements: Short-term, director level resource to ramp up quickly on school systems and procedures Ability to be on-site daily to stabilize and manage the department Availability to assist with interviewing candidates and training selected applicant CampusLogic Solution: Provided on site resource at the campus with over four years director level experience Created and delivered training and management plan customized to staff members Provided department leadership and financial aid subject matter expertise Result: Reduced student concerns regarding timeliness of financial aid processing Improved production and morale, enabling campus to meet corporate expectations Eliminated outstanding issues and developed control plan to prevent further occurrences Reduced financial aid related AR by over $3 million in 3 months Received letter of appreciation from Corporate President recognizing accomplishments
- 9. Case Studies © 2011 CampusLogic, Inc. Page 8 www.CampusLogic.com Case Study: PlacementVerification.com Client Profile: Multiple colleges consisting of nation-wide on-ground campuses and an online campuses Mix of standard and non-term programs High representation of heath services-related programs of study Client Issue: Accrediting Agencies and states have added requirements for placement verification Recent changes necessitate third-party verification of employment placements Require a speedy turn-around time for placement verification confirmation for reporting Client Requirements: Telephonic, fax and email confirmation activities Recorded calls Robust daily and weekly reporting Supplemental contact attempts as needed CampusLogic Solution: Leverages industry-leading consulting experience and expertise Each telephonic verification attempt is recorded and stored for review Proprietary graduate record contact tracking and reporting application Development of campaign-style call center for outgoing contact attempts Focused campaigns for accreditation review purposes Result: Cost-effective and successful placement verification solution Rapidly scalable capacity for quick implementation Improved average speed of placement verification by 50% Completion of placement verification for most graduate records within three attempts
- 10. Management Biographies © 2011 CampusLogic, Inc. Page 9 www.CampusLogic.com Gregg Scoresby, Founder and Chief Executive Officer Gregg.Scoresby@campuslogic.com Gregg has been in senior leadership roles in the outsourcing and consulting industry for 19 years. As the founder and CEO of CampusLogic, he helps colleges and universities design, deploy and manage highly efficient and compliant back office operations. Gregg was previously a senior executive in the outsourcing practice at Arthur Andersen and helped build the firm’s North American outsourcing business. He has structured or managed over $500 million of outsourcing and shared service center contracts in industries as diverse as retail, publishing, advertising, government, utilities, education and real estate. He has a B.S. from Brigham Young University and an MBA from Cornell University. Chris Creaney, President and Chief Operating Officer Chris.Creaney@campuslogic.com Chris has over 14 years of experience in business process consulting and outsourcing focused on improving quality, reducing cost and increasing productivity. He has provided strategic vision and been instrumental in the success of CampusLogic since its inception. As President, Chris is focused on delivering measurable results of the highest quality in a timely manner for all service offerings. Prior to CampusLogic, he held various management roles with several companies in the outsourcing industry, including Hewitt & Associates, LeapSource and Arthur Andersen. Chris has a B.S. in Finance and Marketing from University of Cincinnati. Tiffany Schwein, Vice President of Operations Tiffany.Schwein@campuslogic.com Tiffany has spent the last 12 years of her career implementing and operating consulting and outsourcing projects for large for-profit clients in the education, finance, and training industries. Tiffany has a proven track record of reducing process costs, improving cycle time and building high performance teams. Prior to joining CampusLogic, she held multiple senior management roles at Arthur Andersen where she was responsible for managing financial aid related processes, organizational and process re-design, and training curriculum development. Tiffany holds a B.A. in Liberal Arts from Florida International University.
- 11. Management Biographies © 2011 CampusLogic, Inc. Page 10 www.CampusLogic.com Jon Hazelgren, Vice President of Business Development Jon.Hazelgren@campuslogic.com Jon has over 20 years of higher education experience including work as a director of financial aid and a former call center manager. As the Vice President of Business Development, Jon is focused on promoting and aligning the CampusLogic strengths and vision with clients in need of process and quality improvements. Prior to CampusLogic, Jon has held leadership positions with various companies, most recently as a VP of Business Development at Xerox Education Services. Jon was instrumental in the development of several key relationships while at Xerox with both current and new clients. Jon attended Brigham Young University and has a B.A. in Communications and a MBA with an emphasis in Information Resource Management from Westminster College. David Gemoll, Vice President of Information Technology David.Gemoll@campuslogic.com Mr. Gemoll is a dedicated technology leader with over 20 years of comprehensive experience across multiple industries which include health care, finance, higher education, real estate, government and retail. He has also spent considerable time as both an on-premise and online adjunct instructor of graduate and undergraduate technical and business courses at several universities. Before joining CampusLogic, David was responsible for internal publishing and collaboration platforms at Blue Cross Blue Shield of Arizona where he led a major implementation of multiple productivity platforms. Prior to Blue Cross Blue Shield, he worked at OneNeck IT Services, a leading hosted application management and managed services provider and Wells Fargo where he participated in the largest bank merger in history. Mr. Gemoll holds an MBA in Global Technology Management and Bachelor of Science degrees in both Information Technology and Business Management. Brandon Shoemaker, Director of Application Development Brandon.Shoemaker@campuslogic.com Brandon leads the team responsible for developing and maintaining SmartTrac, CampusLogic’s proprietary workflow and quality management application. Prior to working with CampusLogic, Brandon worked for Honeywell where he wrote complex financial models to evaluate price changes in new and existing products and developed analytical models that led to profitability improvements of over $45 million. Prior to Honeywell, Brandon worked for Boeing, where he developed a custom Earned Value Management application used across the entire Defense and Space business unit. He has a B.S. from Arizona State University and an MBA from Thunderbird School of Global Management.
- 12. Management Biographies © 2011 CampusLogic, Inc. Page 11 www.CampusLogic.com Rob Alvarado, Director of Information Technology Rob.Alvarado@campuslogic.com Rob has over 13 years of Information Technology experience. Wide ranging skill set includes Networking, Server Virtualization, Desktop, Messaging, and Application Support. Prior to working in Information Technology, Rob spent 10 Years Active Duty with the Arizona Army National Guard as a Flight Medic and Patient Administration NCO. His Information Technology Management and Project implementations have spanned working with a large wireless telecom company to smaller startup ventures. Rob is a Microsoft Certified System Engineer and holds a BS in Information Technology from the University of Phoenix.