How can Enterprises Service their Customers better – Using Actionable Messengers?
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The document discusses the evolution of actionable messengers as tools for enhanced communication and customer service in enterprises. It emphasizes the necessity for these platforms to integrate transactional capabilities, ensuring bi-directional messaging and strong security measures for effective customer interaction. The launch of the Meoncloud platform by Appiyo Technologies is cited as a significant step towards realizing a unified messaging solution that meets diverse customer service needs.
How can Enterprises Service their Customers better – Using Actionable Messengers?
- 1. Me © Copyright 2015 MeOnCloud. All Rights Reserved. Actionable messengers are changing the way we communicate with each other and as groups THEIR CUSTOMERS BETTER USING ACTIONABLE MESSENGERS? HOW CAN ENTERPRISES SERVICE
- 2. Me To graduate instant messengers to enterprise class messaging platform which can be used for servicing customers the following capabilities becomes non negotiable. Ability to embed transactional capabilities into messages (buttons & commands) © Copyright 2015 MeOnCloud. All Rights Reserved. CAPABILITIES OF ACTIONABLE MESSENGER Me Security password protection for messages Bi-directional actionable messaging (ability to communicate machine readable messages in both directions) Strong integration capabilities (to effortlessly plug into existing enterprise systems) Messenger capable of being embedded into other applications on mobile devices Flexible group sizes PAY Higher Security Levels-Ability to target messages at mobile device ids instead of mobile no
- 3. Me © Copyright 2015 MeOnCloud. All Rights Reserved. Servicing customers effective does not stop at having a chat based conversation with them on messengers, it will also involve allowing them to service themselves in an aided or unaided fashion through the messaging platform. To provide unaided self-serviceable support within messengers the same need to start supporting transactional capabilities. Inorder for this capability to be enabled, messengers need to support bi-directional actionable messaging. It is ubiquity and ease of access customer are looking for. Also, customers are increasingly preferring one unified platform for getting all their support needs serviced. What if customers can get all their service requests fulfilled with ‘Enterprise A’ & ‘Enterprise B’ on a single unified messenger. The days are not too far away. Modern day messengers are gearing up to making this capability a reality. A Singapore based start-up Appiyo Technologies Pte Ltd has launched a next generation messaging platform MeOnCloud (www.meoncloud.com) and are establishing a new paradigm in messaging with their refreshing approach to bi-directional A2P messaging. CUSTOMER SUPPORT THROUGH MESSAGING Kindly share the picture of damaged product Recieved a damaged Product. I need a Replacement