The document provides tips for starting a conversation when you have nothing to talk about. It suggests introducing yourself if needed, remarking on the location or occasion, and asking open-ended questions that require more than a yes or no answer. Open-ended questions tend to start with who, what, when, where, why and how rather than closed questions that start with do, have, is. It also recommends combining remarks with questions and keeping the conversation light with small talk while actively listening and synchronizing with the other person's cues. Sensory words that encourage description and responding thoughtfully if the other seems uncomfortable are also suggested.