How Do Chatbots Work? with Alex Masycheff
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The document presents insights on how chatbots operate, emphasizing the importance of context in understanding user requests and delivering relevant content. It outlines a structured approach to capturing user intent and personalizing interactions through conversation examples and metadata usage. The key takeaway is that effective chatbot design requires planning conversations, enriching content with metadata, and ensuring content granularity aligns with user context.
How Do Chatbots Work? with Alex Masycheff
- 2. #idw2017 How Do Chatbots Work? Presenter: Alex Masycheff, CEO, Intuillion
- 3. #idw2017 Agenda • Why context is required • How chatbots understand user requests and find content • How to make content chatbot-friendly
- 4. #idw2017 Bring Me Something to Eat...
- 5. #idw2017 Bring Me Something to Eat...
- 6. #idw2017 I Want XXL Chicago Stuffed Pizza with a Lot of Tomatoes and Double Cheese
- 8. #idw2017 Capturing Context Captured automatically Require a conversation Context
- 9. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook?
- 10. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook? I want to make an omelet
- 11. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook? I want to make an omelet Sounds good. What are your cooking skills? Are you a pro chef or a beginner?
- 12. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook? I want to make an omelet Sounds good. What are your cooking skills? Are you a pro chef or a beginner? I’m a beginner
- 13. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook? I want to make an omelet Sounds good. What are your cooking skills? Are you a pro chef or a beginner? I’m a beginner Do you want an omelet with some extras: ham, cheese, or tomatoes?
- 14. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook? I want to make an omelet Sounds good. What are your cooking skills? Are you a pro chef or a beginner? I’m a beginner Do you want an omelet with some extras: ham, cheese, or tomatoes? Ham and cheese
- 15. #idw2017 Possible Conversation Hi, I’m your recipe chatbot. What would you like to cook? I want to make an omelet Sounds good. What are your cooking skills? Are you a pro chef or a beginner? I’m a beginner Do you want an omelet with some extras: ham, cheese, or tomatoes? Ham and cheese OK, here’s the recipe: ...
- 16. #idw2017 How a Chatbot Sees User’s Questions I want to make an with hamomelet and cheese Intent Entities I’m a beginner
- 17. #idw2017 Filling Slots I want to make an omelet ?? ? Do you want ham? Do you want cheese? Are you a pro chef or a beginner?
- 18. #idw2017 Filling Slots I want to make an omelet and cheese I’m a beginner ? Do you want ham?
- 19. #idw2017
- 25. #idw2017 Structural Representation of User’s Context { “Intent”: “Omelet”, “UserType”: “Beginner” “Extras_Tomatoes”: “Yes”, “Extras_Ham”: “Yes”, “Extras_Cheese”: “No” }
- 26. #idw2017 Mapping Context to Content { “Intent”: “Omelet”, “UserType”: “Beginner” “Extras_Tomatoes”: “Yes”, “Extras_Ham”: “Yes”, “Extras_Cheese”: “No” } 1. 2. 3. 4. 5. 6. 7.
- 28. #idw2017 “The Pope's Baby Steps on Gays” Time magazine
- 30. #idw2017 Context Is Granular Pro Regular Omelet I’m... Tomatoes Want to make a... Fruit Salad Ice Cream With... Ham Cheese
- 31. #idw2017 Granular Content Stand-alone, reusable, format independent pieces of content
- 33. #idw2017 Granular Content Fruit salad recipe
- 34. #idw2017 Metadata Pro Regular Omelet User Type Tomatoes Meal Fruit Salad Ice Cream Extras Ham Cheese
- 35. #idw2017 Metadata • Mean: Omelet • User Type: Beginners • Extras: ham, cheese
- 36. #idw2017 Granular Content Within Topics Steps for Pro on pre-cooking tomatoes 1. 2. 3. 4. 5. Step for Pro only 6. Step on adding ham 7.
- 37. #idw2017 Matching Context to Content Matching Engine Meal: Omelet UserType: Pro Extras: Ham, Cheese Meal: Omelet UserType: Beginner Extras: Tomatoes Meal: Ice Cream UserType: Intermediate Extras: Chocolate { “Intent”: “Omelet”, “UserType”: “Beginner” “Extras_Tomatoes”: “Yes”, “Extras_Ham”: “Yes”, “Extras_Cheese”: “No” }
- 38. #idw2017 Summary • Plan the conversation to identify intents and entities • Content needs to be enriched with semantic markup and metadata • Content granularity need to match user’s context granularity • Metadata needs to match user’s context
- 39. #idw2017 Website: http://www.intuillion.com Email: alex@intuillion.com Contact Me LinkedIn Group: DITAToo Community