How do we define and classify services, and how do they differ from goods
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This document discusses the differences between goods and services. It defines services as acts or performances that are intangible and do not result in ownership. Services can be equipment-based, people-based, involve the client's presence or absence, and can be personal or business related. In contrast, goods are tangible property that can be owned and used repeatedly by the purchaser. While goods are something that can be used and consumed, services involve actions done for the customer that are intangible since no ownership is obtained over the actions. Services make up part of what constitutes goods.
How do we define and classify services, and how do they differ from goods
- 1. CHAPTER 12: DESIGNING AND MANAGING SERVICES
- 2. How Do We Define Ans Classify Services? How Do They Differ From Goods?
- 3. Services ACT or PERFORMANCE that one party can offer to another that is essentially intangible and does not result in the ownership of anything. It may or may not be tied to a physical product.
- 6. SERVICES EQUIPMENT BASED PEOPLE BASED CLIENT’S PRESENCE OR ABSENCE PERSONAL SERVICES BUSINESS SERVICES OBJECTIVES OWNERSHIP
- 8. Goods are something that you can use or consume. Goods are owned by the purchaser and can be used once or repeatedly. Goods are always tangible property. Services are actions or an action that someone does for you. Services are intangible property since you don’t receive anything solid and you don’t obtain ownership of the actions taken. Services constitute a part of the goods.
- 9. Made by Sakshi Upadhyaya, RKGIT GHAZIABAD, under the internship of Prof. Sameer Mathur, IIM Lucknow. THANK YOU