How Does Performance Support Change a Learning Organization
- 1. Learning 2012 Webinar Series: “How PS Changes a Learning Organization" Dr. Conrad Gottfredson Bob Mosher Chief Learning Strategist Chief Learning &Strategy Evangelist Ontuitive, US Ontuitive, US c.gottfredson@ontuitive.com b.mosher@ontuitive.com Copyright Conrad Gottfredson, Bob Mosher 2012
- 2. How PS Changes a Learning Organization – TODAY!! (Recorded!!) Success Stories: Examples from those who are making it WORD! – Feb. 29th, 1-2 PM EST Picking the RIGHT first Project – Mar, 2012 MSupport: The REAL Mobile Learning – Apr, 2012 Measuring the Business Impact of Performance Support – May, 2012 Multi Channel Publishing/ Single Source Authoring: Authoring Once Outputting to Many – June, 2012 Is the ADDIE model dead when designing Performance Support – Sept,2012 2 Copyright Conrad Gottfredson, Bob Mosher 2012
- 3. EPSS 1.0 2.0 Embedded Performer Support Solution 3
- 4. An “Embedded Performer Support Solution” provides intuitive, tailored aid to a person at his or her moment of need to ensure the most effective performance.” 4
- 5. Aligned to deliver ROI and specific business benefit Embedded in the workflow and readily available at the moment of apply. According to specific roles and varying access needs (role and Contextual circumstance) Only what’s needed in the form needed to effectively perform Just enough inside the business process with formal learning to compliment and extend current learning Integrated investments Trusted and current in every place. Scalable to all audiences and for the lifecycle of the outcome 5 Copyright Conrad Gottfredson, Bob Mosher 2012
- 6. Which of the following roles can be found in your learning organization? CLO – Chief Learning Officer Training Manager Trainers Instructional Designers E-Learning Developers Other Copyright Conrad Gottfredson, Bob Mosher 2012
- 7. How do you feel these roles change or are impacted by the introducing EPSS into your training offerings? CLO – Chief Learning Officer Training Manager Trainers Instructional Designers E-Learning Developers Other Copyright Conrad Gottfredson, Bob Mosher 2012
- 8. Instructional Design approach and EPSS Engagement Methodology Classroom and the Trainer’s Role Instructional Designer’s Role Copyright Conrad Gottfredson, Bob Mosher 2012
- 9. EPSS Project Engagement Model 1. Analyze Organizational Impact (Performance Gap Analysis, Business value Initiate the project alignment, change impact Analysis) 2. Initiate the project plan (change leadership/management planning, stakeholder/governance analysis, ) 1. Map the workflow (Rapid Task Analysis, Audience Analysis, Process Analysis) Scope and proof the 2. Define the Pyramid (Learning & Reference Asset Analysis) 3. Determine key contexts (Access analysis) Project 4. Establish a LEaP Blueprint (CSA,5 decisions, Deliverables Analysis) 5. Proof the Project (Incorporate fundamental principles of PS Design) 1. Set a detailed project plan Produce the 2. Prototype and Assess Solution 3. Author collaboratively within structure 4. Conduct milestone checks 1. Rollout the Solution (following the change management plan) Implement the 2. Train to independence (Ramp-up/Ramp-down) Solution Measure & Optimize 1. Monitor with metrics 2. CroudSource for maintenance and enrichment the Solution Copyright Conrad Gottfredson, Bob Mosher 2012
- 10. Copyright Conrad Gottfredson, Bob Mosher 2012
- 11. Copyright Conrad Gottfredson, Bob Mosher 2012
- 12. Process Identified through Steps (quick/ Rapid Task detailed) Analysis (RTA) Concepts Brokering these Reference Resources (Documents, Policies, Job Learning assets need Aids, FAQs, Tools, Data, Ca to be identified & tegory Search.) Learning Resources brokered (Simulations, Learning Bursts, eLearning Topics, Quick appropriately based Checks) on the task they are Human Resources supporting (Wikis, Blogs, Chat, Social Networks) Copyright Conrad Gottfredson, Bob Mosher 2012
- 13. What is its “new” role in the Classroom when considering a “5 Moments of Need” approach and adding PS to your offerings? 13 Copyright Conrad Gottfredson, Bob Mosher 2012
- 14. They have to believe that the “support ecosystem” works! (tools and culture) Expectation setting Before and EARLY in class Emails and Prework Scripted setup as part of orientation to class Provide a Support Framework in class that’s is posted, taught and modeled in class Post Pyramid/framework – (steps, deeper reference, Related Resources, Peers/TL) Teach effective coaching skills (Post this) Activities support the model moving from guided to unguided Support Materials that match the need/context Cognitive Apprenticeship Effective guiding questions Rampup and Rampdown methodology 14 Copyright Conrad Gottfredson, Bob Mosher 2012
- 15. Instructor Aided Learning Self-Directed Learning EPSS Informal Deliverables Learning Support Material Peers Instructional Time Copyright Conrad Gottfredson, Bob Mosher 2012
- 16. What are the “ideal” characteristics of a PS Developer/Designer? Copyright Conrad Gottfredson, Bob Mosher 2012
- 17. A Strong ID Background An Open Mind – They need to demonstrate that they can look at design differently. A Technology Background - specifically around XML. We use XML a lot in our PS software because of the design issues, resuse, and maintenance involved in PS work - as well as multiple modality/output issues Consulting/Communication Skills - PS is new for many so they will have to play a coaching and consulting role with your customer as they educate and guide them through this new discipline. Strong Project Management Skills - Since they will be working with more stakeholders then these ID"s are typically used to because of the reuse issue and implementation AFTER the training, being a good PM is key. Copyright Conrad Gottfredson, Bob Mosher 2012
- 18. Learning Experience and Instructional Design Performance (LEaP) Design The systematic design of learning The systematic design of learning events experiences that may include multiple learning events and the support infrastructure to sustain effective performance 18
- 19. Before the Event During the Event After the Event Prepare for Support eLearning transfer (or bypass) learning during & Coaching Blogs events after lrng events Perf Prescriptive Support Assmt Problem-Based Learning Authentic job situations Collaborative learning Perf On the job resources Support Vodcasts Performance-based assmt Team Activities Performance Support Reinforcement 19
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- 21. that’s a sure win and can prove the process – “Don’t Boil the Pick a Project Ocean!!” Choose Software that brokers, publishes, maintains and scales. Proof the Concept to show what it can be and do. Seeing is believing!!! Get a Budget so you can see it through. Commitment follows dollars Check your to optimize development of true blended learning. The Methodology pyramid’s the game changer. Shift Ownership and governance to the lines of business. 21 Copyright Conrad Gottfredson, Bob Mosher 2012
- 22. • Attend a “Team-based Virtual Workshop” on Building Your Own Embedded Performance Support Solution – Q2, 2012 – Email if interested • Join the PS blog and contribute a comment Send us an email and we’ll send you and invitation • Follow-up with us regarding any specific project help you may need Copyright Conrad Gottfredson, Bob Mosher 2012
- 23. b.mosher@ontuitive.com cgottfredson@ontuitive.com See you next month! Success Stories: Examples from those who are making it WORK! ▪ Feb 29th, 1-2 PM EST 23 Copyright Conrad Gottfredson, Bob Mosher 2012