How I learnt to not tell clients the wrong thing...

The document discusses challenges consultants may face when providing feedback to clients. It describes two stories where a consultant provided unpalatable feedback that became "taboo" in the organization. The consultant later realized they did not fully understand the context and political agendas involved. The document advocates using motivational interviewing techniques to have constructive conversations about change. It also stresses the importance of understanding organizational culture and what the client needs prior to providing recommendations.