How might you scaffold change in your organisation?
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The document discusses the role of design artefacts in scaffolding social processes and innovation by facilitating collaboration, communication, and empathy among various stakeholders. It emphasizes the importance of understanding the social context in which design operates and the need for efficient use of knowledge management. The author encourages designers to create engaging artefacts that can spread knowledge effectively and support positive organizational change.
How might you scaffold change in your organisation?
- 1. Scaffolding change with design artefacts By: Jax Wechsler jax@stickydesignstudio.com.au @jacwex
- 9. Designers do not always think about implementation or its flow on social processes
- 10. ?
- 11. Design artefacts are created by and through the process of design. E.g. prototypes, personas, journey maps, process-flows, wire-frames, service blue-prints, conceptual designs etc.
- 12. ?
- 13. Starr and Greismeyer, 1998 BOUNDARY OBJECT COMMUNITY COMMUNITY COMMUNITY
- 14. subject object rules division of labourcommunity MEDIATING ARTEFACT Activity Theory, Engeström 1987 OUTCOMES
- 15. subject object rules division of labourcommunity MEDIATING ARTEFACT Activity Theory, Engeström 1987 OUTCOMES SOCIAL CONTEXT
- 16. other teams other teams design teams COLLECTIVE OUTCOMES
- 17. Scaffold Design artefacts scaffold innovation as they enable others to do their work!
- 18. www.jaxwechsler.com/scaffoldinginnovation Please get in touch if use this or find it useful!
- 19. Scaffolding roles for artefacts • Customer empathy enablers • Persuasive and political tools • Sense-making tools • Collaboration and conversation facilitators • Communication devices : Supporting organisational learning • Communication devices : Shared visions for the future and implementation
- 23. As a __________ I can ____________ So that ____________ __________________
- 25. THE CHILD JOURNEY Scared Shame Guilty Anxious Am I going to get into trouble? Will mum and dad think I told them? Danny doesn't live with his mum and dad anymore because he told. Will dad go to jail? What are the kids at school going to say about me? Scared Anxious Worried I want mum to get help but I don't want her to get into trouble.I didn't sleep well cos there was lots of people over again last night. Isolated Sad Anxious Will they think I made this up? Sad Alone I want to stay with mum and dad. I told them the last time but nothing changed. What will happen if I tell the truth? I hope mum saves some money for food this week. Who's going to feed the baby? That's my job! Will mum and dad be OK? Is uncle Bob going to hurt them? Who's going to protect and look after mum and my broth- ers? I make Sammy and Jess Weetbix for dinner when mum doesn't come home. I had to call the ambulance for mum again last night. Uncle Jim is mean to mum. He makes her cry and throws things at her. Bill told me that if I told anyone about our 'game' he would hurt my mum. Embarra At least I know the school will feed me at lunch time if I have no lunch again. This is the same nurse I had the last time when dad hurt me. I love coming to play group my case worker and mum play fun games with me. Will the police make Uncle Jim stop hurting my mum. I really like our new caseworker she helps mum keep our house clean and tidy. It's a pretty cool place to hangout, plus if me or my mum needany help they will help us here. Stressed HopefulScared Sad Confused What is happening... Life is tough EARLY INTERVENTION ASSESSM Can I trust thiWhat’s going to happen to my family? INTAKE ed Is mum going to keep her appointments this time? Anxious Worried Relieved I miss mum and dad. When will I see my family again? We have a daily routine now. I had breakfast this morning. Terrif ied I like my caseworker Marie. She listens to me. Distrust Cared for kill myself if they take me away. ow they hurt me they love me and don't mean it. It's all my fault. Mum said it wouldn't be like this if I wasn't born. Things are better, but will they stay this way? Ostracized My brother lives somewhere else and that makes me sad, I miss him... Unsettled Relieved Moving around from place to place all the time feels bad. We stayed at a motel, how long will I be here? Sad AngryScared Who has room for a kid like me? I hate having to move schools again... I miss mum and dad. How long will I have to stay here? Worried I don't fee I fit in he I love my ad family and it' I still get to birth mum and I'm never goin live with my mum again Confused I wonder what m doing for Christm I know My mum did lots of things with FACS to get me back. In the beginning I had to see mum in the office it was just weird for us, I missed her so much. After some time we started going out to the park this was much more fun. I see mum much more now. My caseworker said we are nearly ready to go back home. I am going home and can live with mum again Relieved Happy Hopeful Nervous SHORT TERM PLACEMENT How long will I be here? RESTORATION I am back where I belongon? INTERVENTION Things are changing
- 26. aily w. ast g. red for better, but ay this way? My brother lives somewhere else and that makes me sad, I miss him... Unsettled Relieved Moving around from place to place all the time feels bad. We stayed at a motel, how long will I be here? Sad AngryScared Who has room for a kid like me? I hate having to move schools again... I miss mum and dad. How long will I have to stay here? Worried My mum did lots of things with FACS to get me back. In the beginning I had to see mum in the office it was just weird for us, I missed her so much. After some time we started going out to the park this was much more fun. Nervou SHORT TERM PLACEMENT How long will I be here? I am bang
- 27. 1. Unpack the social context - Who can affect and who is affected by this? - Who needs to be involved in the change? 2. Reuse and repurpose …. be efficient How might you broaden your audiences to bring more people on the journey? Raw data is persuasive. 3. Consider knowledge management Remember knowledge spreads in non-hierarchical ways. Make your artefacts interesting and fun so they go viral : )
- 28. jax@stickydesignstudio.com.au @jacwex How might you scaffold change in your organisation? jaxwechsler.com