How To Build Your AI Powered Customer Service Strategy
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Helpshift provides AI and bot-powered customer service solutions across various platforms, handling over 600 million monthly active users. The document discusses the cost implications of traditional customer service versus AI-powered services, highlighting the significant savings and improved efficiency achievable through automation. It emphasizes the importance of integrating chatbots and virtual assistants to enhance customer interactions and operational effectiveness.
How To Build Your AI Powered Customer Service Strategy
- 1. Build your AI powered Customer Service Strategy Linda Crawford CEO, Helpshift, Inc
- 2. Helpshift Delivers AI and Bot-powered Omnichannel Customer Service on 2B+ Devices 100M+ MOBILE ENGAGEMENTS 5,000+ ACROSS DOMAINS 600M+ MAU CUSTOMERS INVESTORS
- 4. Your Customer's Service Journey Today LOGIN ERROR SEARCHFAQ PAGE TECHNICAL SUPPORTCALL SUPPORT FAQs SUPPORT QUESTIONS X X X LOGIN
- 5. Human-Assisted Customer Service Is Expensive LIVE CHAT $5 MESSAGING $1 CALL CENTER $12PER CALL VIRTUAL AGENT <$1 SELF-SERVICE $0.10 $1.4TSPENT EVERY YEAR
- 7. What is AI? Tech to help machines imitate human behavior.
- 8. AI is reshaping customer care $1.1TBY THE END OF 2021 Source: IDC Report The economic impact of AI Automate handling routine queries Classify and route issues to the most qualified agent Spot trends and identify potential issues in your product or service Improved customer satisfaction Reduce Operating Costs Increase revenue
- 10. Build your AI-powered service strategy
- 11. Strategy Chatbots and virtual assistants to serve as gatekeepers for critical channels
- 12. Solution: Get Bots Today & See ROI Tonight Answer bot Instantly respond with articles from your knowledge base and deflect issues. Get Info bot Automate routine information collection and save agents’ time and energy. CSAT Bot Automatically request feedback.
- 13. Strategy Enable high-complexity, low-automation tasks to be more automated or less complex
- 14. Solution: Create Your Own Bot Army
- 15. Strategy AI can have a profound impact on your agents and operations
- 16. Solution: Supercharge Your Agents & Scale Support Operations Agent Suggestions Tagging and Routing
- 17. Impact of AI-Powered Customer Service Efficient Operations Engaged Agents Happy Customers
- 18. Helpshift is available on the App Exchange Fully-integrated No agent training necessary Manage case interactions from within the Salesforce console
- 19. Helpshift Powers Customer Services in a World that is Smarter and Connected Now SMART DEVICES 2000s MOBILE 90s EMAIL 70s PHONE
- 20. Thank you Meet Helpshift Booth #2015 @ Customer Success Expo http://www.helpshift.com/dreamforce17 sales@helpshift.com