@annstanley




An Integrated Approach to Driving
  More Traffic to Your Website
                 by
            Ann Stanley
             April 2012
@annstanley



                  Contents
• Digital landscape – lead generation vs.
  ecommerce
• Search engine optimisation (SEO)
• Recent features in AdWords (PPC)
• Integrating PPC and SEO
• Social marketing
• Mobile and the effect of different devices
• Conversion rate optimisation
@annstanley

       Digital marketing techniques for
      lead generation and ecommerce?
                             Lead generation   Ecommerce
SEO (on-page and off-page)                       
Social marketing                                 
Paid search - AdWords                            
Paid display - Banner ads                        
and other ad serving
Paid social – Facebook ads                       
Email marketing                                  
Affiliate marketing                              
Promotional marketing e.g.                       
Groupon, vouchers
Conversion optimisation                          
@annstanley


 Ecommerce marketing techniques
                                 On-site Sales
                                                       On-site sales
         Sales from Search                          from other sources
             marketing
                                             (email, affiliates, display ads, social,
             (PPC, SEO,                        mobile, shopping comparison,
          Merchant Centre)                                voucher sites)
                             Conversion optimisation
        Shopping platforms                                   Other
         & market places                                 off-site sales
(Amazon, eBay, Play, Tesco MarketPlace,         (Social, Mobile, drop shipping,
      Not On The High Street)                           daily deals sites)


                                 Off-site Sales
@annstanley



Change in online sales
@annstanley



          What’s different in 2012?
• Users now prefer to shop online
• Further fragmentation of online
  channels
• Panda update in Google
   – Effect on your site’s SEO
   – Poorer performance of affiliates
• Innovations and developments
   – Paid search                        http://go.channeladvisor.com/
   – Remarketing and display            UK-Website-2011-Consumer-
                                        Survey.html?ls=Website
   – SoMoLo – Social, Mobile, Local
• More emphasis on conversion
  optimisation, measurement and testing
@annstanley


Search engine results

                    Display options

                    Organic or natural
                    results

                    Universal results –
                    news, shopping etc

                    Ads - paid
@annstanley

            How Search Engines Work
    A search engine is made of three basic components:




A Spider or Robot          A Storage System            A Matching Process or
An automated browser, it   or Database                 Relevancy Algorithm
searches the web for new   A record of all the pages   The rules that tell the search
web pages, and changes     viewed by the Spider        engine how to determine
to web pages, then views                               what would be relevant to
the web pages and strips                               your search
out the text content
@annstanley

Check that your site is indexed?


                      Do you have
                      keyphrases in
                      your url, title
                      and
                      description?
@annstanley



On-Page Factors
@annstanley



Off-page factors - Linking
@annstanley



New Google layout
@annstanley



Not logged-in
@annstanley



Google’s “Search, Plus Your World”
@annstanley



Universal results
@annstanley



Local results
@annstanley

   Google Panda update and need for
        ‘good quality content’
• In 2011, Google implemented a rolling algorithm
  update known as ‘Panda’, which ‘penalises’ sites that
  host poor quality content and/or provide a poor user
  experience

• The effect of the Panda update was widespread and,
  with every update, Google becomes more
  sophisticated at judging the quality of content on a
  site
@annstanley

           Optimise for the user –
            not search engines
• Making sure a site is optimised to provide a rich,
  relevant and rewarding experience for visitors is
  the best way to avoid Panda penalties, which
  means:
   – No duplicate content
   – All pages to have unique, relevant and useful content
     (even the 1000s of product pages on ecommerce
     sites!)
   – Good levels of interaction on site (low bounce rates,
     inbound links to ‘deep’ pages, social mentions etc…)
@annstanley

   Ecommerce optimisation –
unique content on category pages
@annstanley

   Ongoing ‘Fresh’ content
(blogging with social plug-ins)
@annstanley



Video integrated with product pages
@annstanley



Use of Schema.org and rich snippets
@annstanley

Integration with Google Merchant Centre


                                          New Product
                                          Listing ads




                                          AdWords
                                          product
                                          extensions




  Shopping results from Merchant Centre
@annstanley

Ad Extensions, Local Listings (map)
   and new Product Listing ads
@annstanley


Summary of different shopping results in Google

                                  Keywords =
                               Samsonite luggage




 Organic shopping
     results        AdWords Products                                  Map
                                          Product Listing ads
                      ad extension                              and Places listings
(Merchant Centre)
@annstanley


Product Listing ads in Auto targets tab
@annstanley

                             Remarketing results
                      Client 1                     Client 2                                           Client 4
                  (from Aug 2011)              (from Jan 2011)       Client 3(from July 2011)     (from Jan 2011)

                       View-   Conv.               View-   Conv.    Conv.  View-   Conv.               View-   Conv.
            Conv. (1- through rate (1- Conv. (1- through rate (1- (1-per- through rate (1- Conv. (1- through rate (1-
Campaign    per-click) Conv. per-click) per-click) Conv. per-click) click) Conv. per-click) per-click) Conv. per-click)
TOTAL         445        84    1.7%       2833      220   2.57%      559    118    2.44%      862      1716   1.06%
Brand          39        0      6.7%      413        0     8.99%     433     0     5.13%        -        -       -
Remarketing     9        84    2.3%*       54       215   3.11%*      15    118    1.34%      179      1716 3.06%*
Competitors     -         -       -       216        0     2.01%      -       -      -        184        0    1.88%
Vouchers                                   29        0    15.26%

Product 1      133       0       2.3%     1          0      50.00%   109        0      0.96%     2       0      1.57%
Product 2       12       0       1.9%     1          0      14.29%                               17      0      1.48%
Product 3      156       0       1.7%     6          0      11.76%                               85      0      1.29%
Product 4       30       0       0.8%     1          0      11.11%                               13      0      1.18%
Product 5       5        0       0.7%     1          0      11.11%                               25      0      1.05%
Product 6       2        0       0.5%     3          0      8.33%                               155      0      1.03%
Product 7                                 93         0      7.98%                                2       0      0.62%
Product 8                                 16         0      6.35%                                22      0      0.61%
Product 9                                 3          0      5.88%                                31      0      0.59%
Product 10                                1          0      5.56%                                31      0      0.58%
@annstanley



Video campaigns in AdWords interface
@annstanley
 Analytics Conversion Attribution –
top paths which include paid search
@annstanley

  Why use PPC data to determine the
  most effective keyphrases for SEO?
• It can take 6 -12 months to see the result of your SEO
  activities
• But you may have wasted your efforts on optimising for
  keyphrases with high volumes of searches but no
  conversions
• We recommend you use PPC data as part of your SEO
  strategy
   – Narrow down your list to the keyphrases that convert
   – Use as many months data as possible and use “See Search
     Terms” to see the actual converting phrases
   – If you are not currently using PPC then you may want to run
     a PPC campaign before starting your SEO, in order to
     understand your keyphrase profile
Selecting keyphrases for SEO                                                      @annstanley



           using PPC conversion data
                                      Competition               PPC data     See search
                                       (Allintitle:           Conv. (1-per-    terms         Total
Keyword     Searches (phrase match)   "keyphrase")    Ratio      click)     conversions   conversions
   1                  2900                14,200      0.20        307                         307
   2                 27100              2,050,000     0.01        196                         196
   3                 14800               598,000      0.02        185                         185
   4                  2400                3,540       0.68         86                          86
   5                   73                  551        0.13         42            18            60
   6                  1600               472,000      0.01         29            29            58
   7                  590                 82,400      0.01                       49            49
   8                   58                  168        0.35         48                          48
   9                  4400               582,000      0.01         47                          47
   10                 260                 8,060       0.03         45                          45
   11                 3600               516,000      0.01         44                          44
   12                 880                  210        4.19         43                          43
   13                  16                  366        0.04         25            11            36
   14                 260                   28        9.29         16            18            34
   15                 140                 10,500      0.01         29                          29
   16                 210                 8,270       0.03         16            12            28
   17                 3600                51,300      0.07         24                          24
   18                  58                   6         9.67         24                          24
   19                  73                   30        2.43                       23            23
   20                 1600               205,000      0.01         22                          22
@annstanley



 Increase in organic traffic and sales
Jan 2011 – Dec 2012 – visits from organic (dark blue line) vs revenue (light blue line)




Visits from organic 2011 (dark blue line) vs 2010 (orange line)




                                                  SEO project started July 2011
@annstanley



          Importance of social
• Direct sales e.g. Facebook commerce
• Direct traffic e.g. Brand pages (Facebook,
  Google Plus, Twitter)
• Community, loyalty and word of mouth
  (Facebook Likes, Twitter, Reddit, Digg,
  Delicious) and social shopping sites e.g.
  Kaboodle
• Referrals, links and SEO benefit (Google Plus,
  Facebook Shares, social bookmarking)
@annstanley



Pinterest
@annstanley
           Activities differ by device
             (Data from AdMob )




Report can be found at http://googlemobileads.blogspot.com/
@annstanley



             Device responsive design




•   Same url for all devices rather than a separate mobile site or sub-domain
•   User detection agent (distinguishes device)
•   Liquid or responsive design suitable for each size device/operating system/browser
•   Mobile design often has a single column with most important content/features
    moved to the top and in some cases some content hidden
@annstanley

 Example of a low PPC conversion rate –
 using Funnels to solve a site-wide issue
• Is the conversion rate the
  same for all traffic sources?
• If yes, review in “funnel
  visualisation” and determine
  at what step there is a
  problem
• Review site to fix problem on
  the first page of the shopping
  cart
@annstanley

Example: Britain’s Best Breaks –
effect of design on web results
@annstanley




Analytics
results
@annstanley

                         Summary
• The online marketing landscape is more complex and fragmented
• Panda has changed the way websites need to be optimised – content
  is more important than ever!
• Paid search continues to offer new ad formats e.g. integration with
  Merchant Centre for use with ecommerce sites
• Use data from PPC to identify converting keyphrases and use these for
  SEO
• Social is important to generate direct traffic and sales; but also
  indirectly due to the importance of social indicators in SEO
• You need to understand how mobile is used by shoppers, and check
  whether your website is compatible for use with mobile, tablets and
  other devices
• Conversion optimisation and measurement is key to maximise the ROI
  from different channels
@annstanley




     Thank You
See us on stand E60
       Ann Stanley
       @annstanley
  ann@anicca-solutions.com

  www.anicca-solutions.com

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How To Drive More Traffic To Your Website

  • 1. @annstanley An Integrated Approach to Driving More Traffic to Your Website by Ann Stanley April 2012
  • 2. @annstanley Contents • Digital landscape – lead generation vs. ecommerce • Search engine optimisation (SEO) • Recent features in AdWords (PPC) • Integrating PPC and SEO • Social marketing • Mobile and the effect of different devices • Conversion rate optimisation
  • 3. @annstanley Digital marketing techniques for lead generation and ecommerce? Lead generation Ecommerce SEO (on-page and off-page)   Social marketing   Paid search - AdWords   Paid display - Banner ads   and other ad serving Paid social – Facebook ads   Email marketing   Affiliate marketing   Promotional marketing e.g.   Groupon, vouchers Conversion optimisation  
  • 4. @annstanley Ecommerce marketing techniques On-site Sales On-site sales Sales from Search from other sources marketing (email, affiliates, display ads, social, (PPC, SEO, mobile, shopping comparison, Merchant Centre) voucher sites) Conversion optimisation Shopping platforms Other & market places off-site sales (Amazon, eBay, Play, Tesco MarketPlace, (Social, Mobile, drop shipping, Not On The High Street) daily deals sites) Off-site Sales
  • 6. @annstanley What’s different in 2012? • Users now prefer to shop online • Further fragmentation of online channels • Panda update in Google – Effect on your site’s SEO – Poorer performance of affiliates • Innovations and developments – Paid search http://go.channeladvisor.com/ – Remarketing and display UK-Website-2011-Consumer- Survey.html?ls=Website – SoMoLo – Social, Mobile, Local • More emphasis on conversion optimisation, measurement and testing
  • 7. @annstanley Search engine results Display options Organic or natural results Universal results – news, shopping etc Ads - paid
  • 8. @annstanley How Search Engines Work A search engine is made of three basic components: A Spider or Robot A Storage System A Matching Process or An automated browser, it or Database Relevancy Algorithm searches the web for new A record of all the pages The rules that tell the search web pages, and changes viewed by the Spider engine how to determine to web pages, then views what would be relevant to the web pages and strips your search out the text content
  • 9. @annstanley Check that your site is indexed? Do you have keyphrases in your url, title and description?
  • 17. @annstanley Google Panda update and need for ‘good quality content’ • In 2011, Google implemented a rolling algorithm update known as ‘Panda’, which ‘penalises’ sites that host poor quality content and/or provide a poor user experience • The effect of the Panda update was widespread and, with every update, Google becomes more sophisticated at judging the quality of content on a site
  • 18. @annstanley Optimise for the user – not search engines • Making sure a site is optimised to provide a rich, relevant and rewarding experience for visitors is the best way to avoid Panda penalties, which means: – No duplicate content – All pages to have unique, relevant and useful content (even the 1000s of product pages on ecommerce sites!) – Good levels of interaction on site (low bounce rates, inbound links to ‘deep’ pages, social mentions etc…)
  • 19. @annstanley Ecommerce optimisation – unique content on category pages
  • 20. @annstanley Ongoing ‘Fresh’ content (blogging with social plug-ins)
  • 22. @annstanley Use of Schema.org and rich snippets
  • 23. @annstanley Integration with Google Merchant Centre New Product Listing ads AdWords product extensions Shopping results from Merchant Centre
  • 24. @annstanley Ad Extensions, Local Listings (map) and new Product Listing ads
  • 25. @annstanley Summary of different shopping results in Google Keywords = Samsonite luggage Organic shopping results AdWords Products Map Product Listing ads ad extension and Places listings (Merchant Centre)
  • 26. @annstanley Product Listing ads in Auto targets tab
  • 27. @annstanley Remarketing results Client 1 Client 2 Client 4 (from Aug 2011) (from Jan 2011) Client 3(from July 2011) (from Jan 2011) View- Conv. View- Conv. Conv. View- Conv. View- Conv. Conv. (1- through rate (1- Conv. (1- through rate (1- (1-per- through rate (1- Conv. (1- through rate (1- Campaign per-click) Conv. per-click) per-click) Conv. per-click) click) Conv. per-click) per-click) Conv. per-click) TOTAL 445 84 1.7% 2833 220 2.57% 559 118 2.44% 862 1716 1.06% Brand 39 0 6.7% 413 0 8.99% 433 0 5.13% - - - Remarketing 9 84 2.3%* 54 215 3.11%* 15 118 1.34% 179 1716 3.06%* Competitors - - - 216 0 2.01% - - - 184 0 1.88% Vouchers 29 0 15.26% Product 1 133 0 2.3% 1 0 50.00% 109 0 0.96% 2 0 1.57% Product 2 12 0 1.9% 1 0 14.29% 17 0 1.48% Product 3 156 0 1.7% 6 0 11.76% 85 0 1.29% Product 4 30 0 0.8% 1 0 11.11% 13 0 1.18% Product 5 5 0 0.7% 1 0 11.11% 25 0 1.05% Product 6 2 0 0.5% 3 0 8.33% 155 0 1.03% Product 7 93 0 7.98% 2 0 0.62% Product 8 16 0 6.35% 22 0 0.61% Product 9 3 0 5.88% 31 0 0.59% Product 10 1 0 5.56% 31 0 0.58%
  • 28. @annstanley Video campaigns in AdWords interface
  • 29. @annstanley Analytics Conversion Attribution – top paths which include paid search
  • 30. @annstanley Why use PPC data to determine the most effective keyphrases for SEO? • It can take 6 -12 months to see the result of your SEO activities • But you may have wasted your efforts on optimising for keyphrases with high volumes of searches but no conversions • We recommend you use PPC data as part of your SEO strategy – Narrow down your list to the keyphrases that convert – Use as many months data as possible and use “See Search Terms” to see the actual converting phrases – If you are not currently using PPC then you may want to run a PPC campaign before starting your SEO, in order to understand your keyphrase profile
  • 31. Selecting keyphrases for SEO @annstanley using PPC conversion data Competition PPC data See search (Allintitle: Conv. (1-per- terms Total Keyword Searches (phrase match) "keyphrase") Ratio click) conversions conversions 1 2900 14,200 0.20 307 307 2 27100 2,050,000 0.01 196 196 3 14800 598,000 0.02 185 185 4 2400 3,540 0.68 86 86 5 73 551 0.13 42 18 60 6 1600 472,000 0.01 29 29 58 7 590 82,400 0.01 49 49 8 58 168 0.35 48 48 9 4400 582,000 0.01 47 47 10 260 8,060 0.03 45 45 11 3600 516,000 0.01 44 44 12 880 210 4.19 43 43 13 16 366 0.04 25 11 36 14 260 28 9.29 16 18 34 15 140 10,500 0.01 29 29 16 210 8,270 0.03 16 12 28 17 3600 51,300 0.07 24 24 18 58 6 9.67 24 24 19 73 30 2.43 23 23 20 1600 205,000 0.01 22 22
  • 32. @annstanley Increase in organic traffic and sales Jan 2011 – Dec 2012 – visits from organic (dark blue line) vs revenue (light blue line) Visits from organic 2011 (dark blue line) vs 2010 (orange line) SEO project started July 2011
  • 33. @annstanley Importance of social • Direct sales e.g. Facebook commerce • Direct traffic e.g. Brand pages (Facebook, Google Plus, Twitter) • Community, loyalty and word of mouth (Facebook Likes, Twitter, Reddit, Digg, Delicious) and social shopping sites e.g. Kaboodle • Referrals, links and SEO benefit (Google Plus, Facebook Shares, social bookmarking)
  • 35. @annstanley Activities differ by device (Data from AdMob ) Report can be found at http://googlemobileads.blogspot.com/
  • 36. @annstanley Device responsive design • Same url for all devices rather than a separate mobile site or sub-domain • User detection agent (distinguishes device) • Liquid or responsive design suitable for each size device/operating system/browser • Mobile design often has a single column with most important content/features moved to the top and in some cases some content hidden
  • 37. @annstanley Example of a low PPC conversion rate – using Funnels to solve a site-wide issue • Is the conversion rate the same for all traffic sources? • If yes, review in “funnel visualisation” and determine at what step there is a problem • Review site to fix problem on the first page of the shopping cart
  • 38. @annstanley Example: Britain’s Best Breaks – effect of design on web results
  • 40. @annstanley Summary • The online marketing landscape is more complex and fragmented • Panda has changed the way websites need to be optimised – content is more important than ever! • Paid search continues to offer new ad formats e.g. integration with Merchant Centre for use with ecommerce sites • Use data from PPC to identify converting keyphrases and use these for SEO • Social is important to generate direct traffic and sales; but also indirectly due to the importance of social indicators in SEO • You need to understand how mobile is used by shoppers, and check whether your website is compatible for use with mobile, tablets and other devices • Conversion optimisation and measurement is key to maximise the ROI from different channels
  • 41. @annstanley Thank You See us on stand E60 Ann Stanley @annstanley ann@anicca-solutions.com www.anicca-solutions.com