How to Measure the Impact of Learning
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The document is a transcript of a webinar discussing how to measure the impact of learning within organizations, emphasizing the importance of connecting learning to business outcomes. It highlights statistics indicating that many organizations struggle with this connection and suggests using an employee knowledge platform to define desired behaviors and measure knowledge growth effectively. The presentation also includes case studies demonstrating successful implementations of such platforms in improving safety and sales performance.
How to Measure the Impact of Learning
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- 5. How to Measure the Impact of Learning November 8, 2016
- 6. Agenda • State of learning measurement • Taking a different approach • 2 Example scenarios • The right soluIon: An Employee Knowledge PlaNorm • 3 Case studies Carol Leaman CEO, Axonify
- 7. POLL: How easily are you able to connect learning to business outcomes? (increased sales, reduced incidents, increased customer saIsfacIon, etc.) A. Very easily, we have the right tools and methods in place B. We’ve started down the path but aren’t quite there yet C. We haven’t found a successful way yet
- 8. of L&D organizaIons have trouble connecIng learning to business outcomes 59% Source: The State of Learning Measurement, Bersin by Deloi2e / Todd Tauber and Wendy Wang-‐Audia, 2015
- 9. List business impact goals on their annual plan Only 35% Source: The State of Learning Measurement, Bersin by Deloi2e / Todd Tauber and Wendy Wang-‐Audia, 2015
- 10. Deliver data to business and line managers Only 30% Source: The State of Learning Measurement, Bersin by Deloi2e / Todd Tauber and Wendy Wang-‐Audia, 2015
- 11. Of organizaIons are acIvely looking to leave their current LMS. Almost 50% Source: Brandon Hall Group – LMS Trends 2014: SaIsfacIon and Spending
- 12. A different approach to learning measurement
- 13. StarIng with the End
- 14. StarIng with the End
- 15. StarIng with the End
- 16. StarIng with the End
- 17. StarIng with the End
- 18. Hope StarIng with the End
- 19. StarIng with the End
- 21. Reduce Ladder Safety Incidents by 25% An Expense ReducIon Example
- 22. 1. Ensure 3 points of contact at all Imes 2. Place ladder on a flat, stable surface Reduce Ladder Safety Incidents by 25% An Expense ReducIon Example
- 23. Did they demonstrate knowledge on the correct use of ladders? Reduce Ladder Safety Incidents by 25% 1. Ensure 3 points of contact at all Imes 2. Place ladder on a flat, stable surface An Expense ReducIon Example
- 24. Ladder Safety – learning modules and reinforcement Did they demonstrate knowledge on the correct use of ladders? Reduce Ladder Safety Incidents by 25% An Expense ReducIon Example 1. Ensure 3 points of contact at all Imes 2. Place ladder on a flat, stable surface
- 25. Grow Sales of 2 Specific Products by 30% A Revenue Growth Example
- 26. 1. Asking if customer would like to add X 2. Highlight promoIons Grow Sales of 2 Specific Products by 30% A Revenue Growth Example
- 27. Did they demonstrate knowledge on upsell techniques? Grow Sales of 2 Specific Products by 30% 1. Asking if customer would like to add X 2. Highlight promoIons A Revenue Growth Example
- 28. Sales Technique & Product PromoIon -‐ learning and reinforcement modules Did they demonstrate knowledge on upsell techniques? Grow Sales of 2 Specific Products by 30% A Revenue Growth Example 1. Asking if customer would like to add X 2. Highlight promoIons
- 29. How an Employee Knowledge PlaNorm can help
- 30. Input your desired outcomes Business Results: • Import/input business results • Compare success of teams/locaIons to business goals • Reports and analyIcs
- 31. Define your desired behaviors PredicIve Modeling: • Correlate results to user and team behavior • Correlate behaviors to knowledge levels • Training recommendaIons to drive business results
- 32. Measure your knowledge growth Understand knowledge across your target audience and drill down in ways that makes sense for your business and result in acIonable insights.
- 33. Measure your knowledge growth
- 34. Show dashboards to stakeholders
- 36. Knowledge Ladder safety knowledge is at 95% in all areas being covered. Business Outcomes Incidents related to ladder safety have only decreased by 3%. Behaviors 50% of the Ime employees being observed are not properly securing the ladder at the base. Content No content being delivered around properly securing the base of the ladder. Making Sure You have the right content
- 37. What does this look like for an employee?
- 51. November 8, 2016 5 1 “Feedback about the Axonify plaNorm has been phenomenal and we believe that it has been a significant contribuIng factor in our improved performance and engaged associate base.” Ken Woodlin, VP of Compliance, Safety & Asset Protec7on “I know that Axonify has posiIvely impacted our safety performance. It’s a quick, simple way to keep safety top of mind.” – DC Manager 54% 120 DistribuIon Centers 75,000+ Employees using Axonify ReducIon in safety incidents Of associates stated that Axonify helps them feel safer on the job ApplicaIon Results 72%
- 52. November 8, 2016 5 2 “Axonify helped us to dramaIcally accelerate our omnichannel success, geong the why, what, how of omni knowledge into the heads and hands of each and every Toys”R”Us associate – quickly and easily.” Dorothy Tenute, Na7onal Training Manager, Toys”R”Us Canada “Axonify’s unique approach allows training to be seamlessly integrated into daily acIviIes and it reinforces the idea that learning is part of the job and not something separate from everyday acIviIes.” – Mary Hewton, VP of HR, Toys”R”Us Canada 62% Culture Change: Omnichannel, customer service, sales, safety & more delivered through Axonify 6,600 Associates & Managers engaging every ship ReducIon in safety incidents Mobile device usage Learning Culture Results 20%
- 53. November 8, 2016 5 3 “We like this app. Our consultants do too and we believe that it not only helps their product knowledge, but their confidence as well, leading to beqer performance.” Ryan Garner, GSM Checkered Flag Toyota, Virginia Beach, VA “What I love about Axonify is that we’re using it to focus on knowledge. Knowledge is the result of great learning pracIces and Axonify is a great tool for that.” – Mia Phillips, Na@onal Manager of Dealer, Educa@on Strategy & Digital Solu@ons 25,000 US Dealer reps at 1500 dealerships 5% Increase in their Sales SaIsfacIon Index (SSI) 2 Vehicle/Month increase in sales ApplicaIon Results
- 54. How to Measure the Impact of Learning Q&A | November 8, 2016
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