How to Play the Game of Good Service Management

The document provides guidance on implementing IT service management (ITSM) using the analogy of playing a game. It recommends establishing rules based on an ITSM framework, setting clear boundaries and expectations, choosing teams by balancing personalities over skills, identifying necessary roles and processes, starting implementation with easy steps, and resolving disputes by referring to rules or creating new house rules as needed. The overall goal is to have fun while motivating people and celebrating both efforts and results.