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Exploring the Service Lifecycle

M
Matthew Schwartz

The document discusses the changes made in ITIL Version 3, including updated and new processes and concepts. Key changes include a stronger emphasis on business value, a lifecycle approach to service management, and the introduction of new processes like service portfolio management and demand management. ITIL Version 3 aims to provide best practice guidance for an integrated approach and alignment with other frameworks like ISO/IEC 20000.

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