Putting the PRO in PROcess Design - ITSM Academy Webinar

This document discusses process design and improvement. It begins by defining what a process is and why they are important for organizations. It then provides tips for process design including understanding frameworks and standards, assessing maturity, defining requirements, and managing organizational change. The document recommends that process design be treated as a project and improvement be treated as a program. It emphasizes communication and leadership commitment. It introduces the Certified Process Design Engineer certification and provides information on ITSM Academy training offerings.