Human factor basic
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This document provides an overview of topics related to human factors and safety culture for aviation maintenance instructors. It discusses key concepts like human performance, error management, the SHEL model, and performance shaping factors. It also outlines requirements from regulations like CAR 145 regarding developing a safety culture, providing human factors training, implementing error reporting procedures, and considering human factors in task planning and sign-off processes. The document emphasizes that procedures should be designed to help users perform tasks correctly and that training helps build competence but cannot change the human condition, only the working conditions.
Human factor basic
- 1. Human Factor Basic Orientation Program of AME InstructorS P Singh1.08.2011
- 2. Reference 1. CAR 66 Module 091. CAP 715- A/c Main Engineering Human Factors2. CAP 716 Aviation Maintenance Human Factors3. CAP 718 HF in Aircraft Main and Inspection4. CAP 719 Fundamental Human Factors Concepts5. MOE of CAR 145 AMO6. CAR 145
- 3. TopicsHuman Performance Human ErrorError Management SystemDirty dozenSafety CultureSHEL ModelTrainingHuman error in maintenance
- 4. Human FactorHuman Factors is the ‘discipline of optimising Human Performance in the workplace’ It is the interaction between:People and environmentPeople and proceduresPeople and machinesPeople and people
- 5. SHEL(L)
- 6. CAR 145 and Error ManagementAn Organisation needs to develop systems and procedures for :
- 7. 145.30 - Safety culture
- 8. 145.30 - HF and HPL Competence (Human Factors training)
- 9. 145.45 - Bad data reporting procedures
- 10. 145.47 - Shift and task handover
- 11. 145.47 - Fatigue management
- 12. 145.47 - Task planning (equipment, data, spares etc.)
- 13. 145.60 - Error / Hazard reporting (Internal/External)
- 14. 145.65 - Procedure format and validation
- 15. 145.65 - Task Sign-off procedures
- 16. 145.65 - Error capturing (e.g. Duplicate/Independent Inspections)HF Training to IncludeHuman errorSafety culture / Organisational factorsHuman performance and limitationsEnvironmentProcedures, information, tooling and practicesCommunicationTeamworkProfessionalism and integrityOrganisation’s HF program includingerror reporting systems
- 17. Safety Culture“The way things are done”“The attitude of staff”“Beliefs, norms and behavioural dispositions that impact on safety”What is your definition?What does a good culture look like?
- 18. Team working“A high-performing team of 5-15 people, with the technical skills , knowledge and authority to make decisions that would formerly have been made by a supervisorThey are appointed to manage themselves because the team members are the most familiar with the task they perform, therefore are the best to make improvements.”
- 19. Success factorsActive participation of workforce and managementIssue card reminders and checklists of behaviours that need to be observedConstantly reinforce and encourage behavioural change
- 20. Procedures and complianceWell known fact: people don’t respect procedures!WHY?Complex, not updated, too restrictive, do not describe the best way to do the job…Are the procedures written to help the readers or to protect the writer?
- 21. My procedure will ensure the task is performed correctlyI know how to do this task, I don’t need a procedure
- 22. Training and competenceTraining helps people acquire the skills, knowledge and attitudes to make them competent in the health and safety aspects of their works.
- 23. TrainingWhat does the trainee need to learn?Annual training plan, training team, assessment, refreshment…
- 24. “We cannot change the Human Condition but we can change the conditions in which humans work.”James Reason
- 25. Performance shaping factorsIdentify if there could be factors that affect the task performancestress, work procedures, quality of work environment…
- 26. spsinghame@mail.comspsinghame.weebly.comThank you for your attention