IABC Best Practices in Communicating Change
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The document outlines best practices in communicating change, emphasizing the emotional aspects of change management and strategies to drive effective communication. Key points include understanding the gap between knowing and doing, fostering engagement through conversation, and avoiding common pitfalls in communication. It also highlights the importance of context and storytelling in successfully managing change initiatives.
IABC Best Practices in Communicating Change
- 1. Best Practices in Communicating Change May 8th, 2015 IABC Ottawa
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- 3. 3 Agenda 9:15 Roundtable on Change 9:30 Change Challenge Breakthrough 9:50 Exploring Change Management 10:30 Break 10:45 Best Practices in Communicating Change 11:15 Case Studies 11:30 Tips/Tools for Communicating Change 12:00 Session Close
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- 13. 13 START WITH
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- 18. 18 1 2 3 4 5 6 7 8STRATEGIES FOR DRIVING CHANGE
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- 20. 20 PLAN
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- 22. 22 un-FREEZE
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- 36. 36 Break
- 37. 37 Best Practices in Communicating Change
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- 41. 41 HOW DOES WHERE WE’RE GOING FIT WITHIN THE STORY OF WHO WE ARE?
- 42. The sinkhole of change is communication and motivation. It’s where change projects go to die. 42 “ ” Nancy Rothbard, Wharton School of Business
- 43. 43 NOT WHAT YOU SAY FEEL PEOPLE HEAR WHAT YOU
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- 47. IT’S A CONVERSATION 47 NOT A DICTATION
- 48. 48 IF I CAN’T GIVE YOU CONTENT I’LL GIVE YOU CONTEXT
- 49. 49 AVOIDING THE TOP 3PITFALLS OF CHANGE COMMUNICATION
- 50. 50 #1
- 51. The single biggest problem with communication is the illusion that it has taken place. 51 “ ” George Bernard Shaw, Playwright #2
- 52. 52 #3
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- 54. 54 Case Studies
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- 65. 65 Tips/Tools for Communicating Change
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