IBM Watson assistant
- 1. IBM Watson Assistant Introduction Setting Up working example Using Nodejs
- 2. What is Watson Assistant ? • Watson Assistant is an AI assistant for business. • Watson Assistant is an offering for building conversational interfaces into any application, device, or channel.
- 3. Why Watson Assistant ? • Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. • Watson Assistant is more. It knows when to search for an answer from a knowledge base, when to ask for clarity, and when to direct you to a human. • Watson Assistant can run on any cloud – allowing businesses to bring AI to their data and apps wherever they are.
- 4. Architecture
- 5. Architecture: Nodejs Nodejs Server IBM Watson Assistant Service Web Client Intent, Enteties, DialoguesSkills Input Information Assistant
- 6. IBM Watson Assistant Service Skills: Customer Care Assistant Skills:Banking #Intent:Appointment #Intent:Store Location #Intent @Entities:Holiday @Entities:Phone @Entities:Specialist Dialog Oppening Hours of Operation Make an Appointment
- 7. IBM Watson Assistant Service Intent, Enteties, DialoguesSkills Input Information Assistant Skill • A skill is an atomic, reusable program that represents a capability in a specific domain. • for example, providing weather forecasts or controlling your IOT devices in your home, such as your thermostat and lighting. • Users converse with skills to automate tasks or to make decisions.
- 8. Key artifacts of a skill • Intents • Entities • Dialog IBM Watson Assistant Service Intent, Enteties, DialoguesSkills Input Information Assistant
- 9. • Intents Goals that you anticipate your users will have when they converse with the skill. A user goal when conversing with a weather skill is to get the forecast IBM Watson Assistant Service Intent, Enteties, DialoguesSkills Input Information Assistant
- 10. • Intents The following are examples of intent names: #weather_conditions #pay_bill #escalate_to_agent The following might be examples for the #pay_bill intent: I need to pay my bill. Pay my account balance make a payment
- 11. • Entities Objects or terms that your users might use in their utterance, which provide context for an intent. For example, an entity might be a city name, which helps the routing core determine which city to provide a forecast for. IBM Watson Assistant Service Intent, Enteties, DialoguesSkills Input Information Assistant
- 12. • Entities For example, you might have a #buy_something intent. When a user makes a request that triggers the #buy_something intent, the assistant's response should reflect an understanding of what the something is that the customer wants to buy. You can add a @product entity, and then use it to extract information from the user input about the product that the customer is interested in you can add multiple responses to your dialog tree with wording that differs based on the @product value that is detected in the user's request
- 13. • Dialog The flow of conversation between the user and the skill or skills. When a skill receives a converse request, a condition is evaluated and an action is triggered. A condition might include a specific intent, such as #get_weather. A response might be "today will be sunny with clear skies" IBM Watson Assistant Service Intent, Enteties, DialoguesSkills Input Information Assistant
- 14. Information available to your skills • With Watson Assistant Solutions, you can create AI assistants that converse with multiple skills. • As a skill developer, you can use several features that enhance the conversation flow with a single skill and the conversation flow between multiple skills. • You can add intelligence to your skills to respond in a personalized way and to enhance routing
- 15. The following types of information to add intelligence to your skills • Profile information Information about the user that remains relatively unchanged, for example, their email address. Instead of each skill managing profile data separately, using the Profile REST API, you can store this information in a central location for all skills to use.
- 16. The following types of information to add intelligence to your skills • Information that changes frequently, such as current location or the time of day. You can configure context variables to include: Session context Context information that is available to all skills. For example, when a user asks "What's on in the cinema tonight", an entertainment skill captures the time of day in the session context. Built-in shared context Context information that is available to all skills. Unlike session context information, information in the built-in shared context must be in a prescribed format and is restricted to a specific set of fields. For example, when a user asks "What's the weather like in Manhattan", the weather skill stores Manhattan in the last referenced location variable. Later when a user asks "Any concerts on there", the events skill accesses the variable and provides an event listing for Manhattan. Contextual information
- 17. Skill context Context information that enhances the flow of conversation within a skill. For example, when a user says "I'm looking for an open-air concert", the entertainment skill captures the event type in the skill context. Later in the conversation, when the user asks the assistant "Are there any free ones on today", the entertainment skill knows from the skill context that the user is asking for a free open-air concert. " Utterance context Context information, such as your current location, that is sent by your edge device in the utterance. The utterance context might capture whether the user is at home or in her car. A skill might use a different response depending on the utterance context. For example, when a user is at home and asks for a cinema listing, the film poster is sent with the response.
- 18. In this sample application, you're engaging with a banking virtual assistant/Customer The assistant simulates a few scenarios, such as making a credit card payment, boo Watson can understand your entries and respond accordingly Application Example ?
- 19. Prerequisites - Setting up : IBM Watson Assistant Service • Sign up for an IBM Cloud account. • Create an instance of the Watson Assistant service and get your credentials: • Go to the Watson Assistant page in the IBM Cloud Catalog. • Log in to your IBM Cloud account. • Click Create. • Click Show to view the service credentials. • Copy the apikey value. • Copy the url value.
- 20. Credentials
- 21. Three Steps to follow
- 22. Step 1
- 23. Step 1 Cont.
- 24. Step 2
- 25. Step 2 Cont.
- 26. Step 2 Cont.
- 27. https://github.com/watson-developer-cloud/assistant-demo.git Running Client Locally: Nodejs In the application folder, copy the .env.example file and create a file called .env Open the .env file and add the service credentials that you obtained in the previous step. Download the example Nodejs source code :Client
- 30. Local Host