iBOS Solution - Incessant Business Operations Suite
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The document outlines Incessant's business operations suite, highlighting its partnership with Appian to provide niche BPM services with over 200 successful implementations since 2007. It addresses common enterprise challenges, such as silo applications and integration complexities, while promoting a unified platform that enhances resource utilization and streamlines business processes through configurable workflows. The benefits include improved agility, dynamic SLA management, and a holistic view of workforce metrics, enabling organizations to optimize operations effectively.
iBOS Solution - Incessant Business Operations Suite
- 1. iBOS Incessant Business Operations Suite Yusufzai S. Khan Head – Appian Practice incessant
- 2. Incessant & Appian – A unique BPM Advantage Strategic Partner Customer Services Provider Our Appian Relationship Niche End-to-End BPM Services 200+ Successful BPM Implementations since 2007 100% Appian Certified Consultants Top 10 Most Promising IT Services Companies
- 3. Business Problem Expansion Real Time Visibility Silo based Point Solutions Configurable & Dynamic Cost Effective iBOS Vision
- 4. iBOS Resource Utilization Onboarding Travel Readiness Expense Claims & Cost Analysis Time Tracking Revenue Forecasting Skill & Training Mgmt. Support Helpdesk Hiring Proactive SLA Management Auto Routing & Prioritization Process Automation with Configurable Workflows Trend, Analytical & Real-time Reporting Out of box Integration Support Multi-channel & Cloud Enabled Support Single Unified Platform Cross-domain Compatible Implementation time for a new feature ~ 5 days Inter-module Communication 28% increase in User base in 5 months iBOS - Landscape
- 5. Challenges with Silo Applications HR Application Time-off Application Travel & Logistics Expense Claims EMPLOYEE HR TEAM FINANCE TEAM IT & ADMIN TEAM One application for each set of requirement Significant amount of redundancy Complex infrastructure and convoluted enterprise architecture Expensive to achieve integration.
- 6. iBOS Architecture Build once, deploy anywhere Reduce Silos with effective Record Management Work-Social capability with effective collaboration Smarter, faster decisions Enterprise operations traceability & visibility
- 7. Leveraging Appian Easily Readable & Configurable Workflows Enforce Organization Policies to Drive Business Operations Collaborate & Share Knowledge Rich & Responsive Screens Multi Channel Support Transparency & Control Connect with External Systems Cost Effective Process Management Business Rules Social Collaboration User Interface (SAIL) Mobility Business Activity Monitoring (BAM) Integration Flexible Deployment Options Features of iBOSAppian Capabilities
- 9. New Employee JAMES WATSON TED WILSON CAROL FOX DAVID BROWN IT Manager Admin HR Manager Brief Introduction ROBIN SMITH Resource Manager
- 21. iBOS – Business Benefits
- 22. Configurable Workflows Adapting to various inevitable changes due to growth or complexity – It is utterly simple with configurable workflows which can be understood and changed by business users without relying on IT.
- 23. Service Level Agreements (SLA’s) Dynamic SLA configurations to ensure most urgent tasks are processed in time. Alerts and action configurations to escalate cases approaching due date.
- 24. Out of the box Business Activity Monitoring (BAM) Reports Process Model Reports Process Optimization Reports Process Reports Summary Reports Task Reports
- 25. iBOS – Business Benefits (Contd..) Streamlines and automates the enterprise business processes through collaboration with multiple participants from different divisions Holistic view of your organization workforce and utilization metrics by various categories to grasp the overall state of your business . Continuous feedback to identify the bottlenecks and optimize operations Ability to connect and interact with existing enterprise systems through most standard integration protocols Multi-channel support & Cloud enabled solution
- 26. Thank You… For more information please contact us at Sales@Incessanttechnologies.com Visit us at Booth #7 to discover other innovative BPM solutions Clinical Pathways (ICP) Asset Management Solution (AMS) … and a chance to win an “iPad”