ICFE People Skill Development (IPSD)

LEADERSHIP & CORPORATE SOFT SKILLS
TRAINING PROGRAMMES
Tailored to Your Organisation’s Needs!
ICFE Group of Companies
International Cybercrime & Forensics Examiners
SINGAPORE | MALAYSIA | HONG KONG
Integrity • Accuracy • Objectivity
Website: www.icfe-cg.com
Email: enquiry.ipsd@icfe-cg.com
Follow us: ICFE Group of Companies
ICFE Malaysia Sdn Bhd • Co. Reg: 871789-X • Tel: +603 2282 5406 • Fax: +603 2282 5407
ICFE People Skill Development (IPSD)
ICFE Consultancy Group Pte Ltd • Co. Reg: 200820310Z • Tel: +65 3152 0323 • Fax: +65 6323 1839

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ABOUT ICFE PEOPLE SKILL DEVELOPMENT
ICFE People Skill Development (IPSD) is a business division of the
ICFE Group of Companies. Besides its focus on the core areas of
Financial Crimes, Business Ethics & Corporate Governance, and
Digital Forensics, ICFE also aims to share its expertise with working
professionals & organisations who wish to stay abreast of the latest
developments in corporate and soft skills.
IPSD was established to address this need by organising customised
in-house training programmes which are tailored to suit the specific
soft skill training needs of companies across the respective
industries. All our trainers are highly experienced professionals in
their respective areas of expertise and their insights will definitely
enhance and enrich the already-attained knowledge our
participants have.
PROGRAMMES
 Employee Assistance Programme
 Group Therapy Programme
 Psychometric Profiling (DiSC Emergenetics,
Myers-Briggs Type Indicator)
 Leadership Development
 Stress Management
 Supervisory Skills Training
SERVICES
 Corporate Skills
 Strategic Conversations Facilitation
 Scenario Planning
 Change Management
 Positive Culture Development
 Knowledge Management
 Training Needs Analysis
 Teambuilding Training
 Facilitation Skills for Project Team Leaders
 Systems Thinking
 Dynamics of Body Language
 Client Relationship Management
 The Art of Networking
 Professional Business Protocol
IPSD IN-HOUSE PROGRAMMES
TAILORED TO YOUR ORGANISATION!
Every member of ICFE is dedicated to bringing about a wholesome
experience to all clients via Inspirational training, Innovative
consultative work and programmes that build Intelligent minds. Last
but not least, every member of ICFE also holds true to its 3 pillars of
ethics - Integrity, Objectivity and Accuracy.
For more information, please contact us at: enquiry.ipsd@icfe-cg.com
© 2014, ICFE Group of Companies ICFE Consultancy Group Pte Ltd • Co. Reg: 200820310Z • Tel: +65 3152 0323 • Fax: +65 6323 1839

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IPSD PROGRAMME OUTLINE
THE BALANCED LEADER: BEING 'EMOTIONALLY INTELLIGENT'
"Just as your car runs more smoothly and requires less energy to go faster and further when the wheels are in perfect alignment,
you perform better when your thoughts, feelings, emotions, goals and values are in balance." ~ Brian Tracy
Overview:
Leaders must accept that as social beings, our emotions form a big part of us. However,
most of us have been traditionally conditioned to leave emotions 'at home' and carry
with us this erroneous belief that cold hard logical ‘intelligence' is all we need in the
workplace to be a good leader.
In viewing emotions differently, if one can look at it as another form of 'intelligence', a
balanced leader can be a touchstone and bring about greater collaboration, a higher
level of influence with others, more productivity and effectiveness in organisations.
The key to being a great (not just good) leader who is both balanced and effective is to
be emotionally-intelligent; someone who goes beyond being effective and to be
affective as well.
Learning Objectives:
• Deeper appreciation of how emotional intelligence is critical for leadership development
• Recognise and develop the five competencies of a Balanced Leader
• Create a more conducive and collaborative environment in the workplace
• Use their emotions and energy positively to motivate self and others and to reduce conflicts and increase performance
iLEADERSHIP: LEADERSHIP BEGINS WITH 'I'
"We must become the change we want to see". ~ Mahatma Gandhi
Overview:
Self-leadership is the foundation for all leadership and management; how can you lead
(or manage) others if you cannot even lead and manage yourself?
iLeadership is all about you, not others. It is about how you can create a holistic,
integrated and principled-centred approach towards leading yourself and others. The
aim of this workshop is to help you achieve your highest aspirations and overcome
greatest challenges both in the workplace and personal life.
You will get to experience how leadership can begin with “I” (yourself) and make use of
an enabling process to help you discover and understand yourself better. Through this
self-understanding, you can steer your life, both professionally and personally, in the
right direction.
• Establish one’s personal vision and mission
• Assess one’s own values and motivations
• Apply the 10 principles of self-leadership into one’s life
• Assess one’s self-leadership developmental plan
INFLUENTIAL LEADERSHIP: COMMUNICATING WITH IMPACT
"Think twice before you speak, because your words and influence will plant the seed of either sucesss or failure in the mind of
another". ~ Napoleon Hill
Overview:
Good leaders know they possess the power to get others to act but the great
leaders are the ones who know that they not only have the power and the
ability to get others to act, not just purely out of fear or extrinsic motivation but
that they can also inspire others to take action from within.
An influential leader knows how to influence others without the apparent
exertion of force, compulsion or direct command (also called power in the
workplace). Through this workshop, participants will get to understand how to
influence others positively through impactful communications and
interactions.
• Differentiate the use of power and influence when leading and interacting with others
• Harness the power of influence to one’s advantage in an organisation and team
• Play up your ideas to create the buy-in and make things happen in the team and the organisation
• Adopt appropriate strategies to manage different groups of people

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D.R.E.A.M COACHING: CREATING SUCCESS IN OTHERS
"Be not afraid of greatness: some are born great, some achieve greatness, and some have greatness thrust upon them."
~ William Shakespeare
Overview:
Coaching, in general, is about helping someone else expand and apply his or
her skills, knowledge and abilities, and it usually takes place within a defined
context, such as specific task, skill or responsibility.
As a leader, the ability to coach others effectively is an essential skill. When a
leader is able to help others achieve success through guiding them, giving
feedback effectively and helping them perform at their best, he or she will be
effectively helping himself or herself achieve greater success.
This highly interactive and reflective workshop, peppered with group activities,
discussions, sharing, self-assessment and case studies is designed to equip
participants with the key skills to be an effective coach as a manager.
• Appreciate and apply coaching as an intervention for facilitating developmental and performance conversations
• Use questioning and listening skills effectively in coaching setting
• Employ and adapt the D.R.E.A.M model for coaching use
• Sharpen their skills to guide, teach, motivate and mentor others
INTUITIVE LEADERSHIP: EXPLORING SENSE-MAKING & INTUITION AS A LEADER
"Intuition does not denote something contrary to reason, but something outside of the province of reason." ~ Carl Jung
Overview:
The Chief Creative Officer, Paul Bennett of innovation firm TED says that
Singaporeans are too cautious for its own good. The Googles and the
Facebooks of this world were all created and led by people who ran on gut and
intuition. They had no benchmarks to fall on, no role models, no right answers.
As leaders, we are inundated with information. Between figures and data,
sometimes it takes a leader’s courage, gut and intuition to make that tough
decisions and to take the road less travelled.
This workshop builds upon the studies and cases involving sense-making in
organisations and how the practice of mindful leadership helps busy
executives to slow down, reflect, and listen to their heart and not just the head.
• Gain better understanding of how our mind works in decision-making
• Develop steps in situation assessment using both hard and soft data
• Create a greater sense of being in the moment so as to be in control of situations
• Enhance your organisation of information to understand what is happening around you
EFFECTIVE LEADERSHIP SKILLS: LEAD YOUR TEAM WITH CONFIDENCE
"Knowing yourself is the beginning of all wisdom" ~ Aristotle
Overview:
Personal success begins with knowing yourself first and then others. When
you are more aware of your existing strengths, you will be able to leverage on
them to increase your personal effectiveness. At the same time, being able to
identify areas for growth and development will bring you to a greater height in
your pursuit for excellence and success.
In this workshop, you will discover your own personality style through the
D.i.S.C personality profiling assessment. You will also be equipped with the
knowledge to help you in the following areas:
• Enhance your communication skills
• Influence others positively
• Appreciate the differences in others
• Read other people and interpret their behaviours
• Prevent or resolve conflicts better
• Identify own strengths and areas of improvement
• Understand one’s motivation and fear driver
• Sharpen one’s communication skills and conflict resolution methods
• Interpret other people’s behaviours to understand them better
• Possess higher level of self-awareness that leads to personal effectiveness

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DRIVING CHANGE & ESTABLISHING SUSTAINABILITY
"If you don't create change, change will create you." ~ Unknown
Overview:
Every organisation is where it is today because of change. Although the
absence of change is death of the future for many organisations, its presence
brings with it frustrations, anxiety and sometimes disintegration. Building
change leadership skills will give you a tremendous impact on the results you
can achieve for your team and organisation.
The people who are most often affected by change, end up having to
implement change. These are the people who have to contribute their ideas,
energy and efforts to create value for the organisation.
In this one-day workshop, you will experience how change affects and impacts
you and the people around you. It is designed to help you develop the critical
skills that will enable you to facilitate change in your department and how you
can facilitate change by coping with resistance and accelerating acceptance in
you and others.
• Recognise the impact that change has on employees and how it affects stakeholders
• Identify the actions one can take to enable a healthy response to change
• Understand the forces driving change and the implications for the organisation
• Identify the losses and hidden opportunities created by the change
• Reduce change resistance in those affected by the change
SAILING THROUGH CONFLICTS - NEGOTIATING SKILLFULLY IN TOUGH SITUATIONS
"Try not to become a man of success, but rather try to become a man of value.” ~ Albert Einstein
Overview:
Conflicts, like it or not, they are part of organisational life. To successfully
maneuver ourselves out of conflicts requires effective conflict resolutions
approaches and negotiations skills. Successful negotiations involve the
element of exchanging valuable resources for another. It is arriving at points of
understanding, trust and fair exchanges that allow both parties to achieve
satisfactory outcomes in any conflict situation.
This highly-interactive workshop puts participants in role-plays to negotiate
different scenarios to resolve conflicts. Borrowing from the Thomas-Kilman
Conflict Management model and the B.A.T.N.A. strategy, as well as influence
strategies, the participants will learn to establish negotiable positions and
win-win strategies. At the same time participants will learn how to be assertive
and influential communicators, by understanding the DiSC profiles of
themselves and others. A report of the DiSC profile will be given to each participant.
• Identify the components of a structured negotiation process
• Plan for a ‘win-win’ within the context of negotiation
• Develop strategies for long term beneficial relationship
• Identify mutual benefits and communicate effectively to connect meaningfully with others
• Assessing one’s preferred communication and conflict resolution/ negotiation style
• Recognise principles of handling bad news and dealing with difficult people
THE FROG IN THE POT: GETTING YOUR SUCCESS BACK
"Do you want to spend your life selling sugar water or do you want to change the world? Don't lose sight of the big vision." ~ Steve Jobs
Overview:
Do you recall the story of how the frog was cooked in the pot of hot water? It
died without even knowing that it was being cooked to death. And that is what
happens when we do not stop, and take stock of what is happening around us,
what is driving us and where we are heading.
Steve Jobs’ mantra in life is always to live life passionately because it is passion
that drives you. Knowing yourself and using the right tools, this workshop is
designed to help you map out a roadmap to first get you out of the routine and
monotony environment which is your ‘boiling pot’ and set you on your path to
achieving success – and success here is defined as your personal best.
• Establish one’s personal vision and mission
• Assess one’s own values and motivations
• Apply the 10 principles of self-leadership into one’s life
• Assess one’s self-leadership developmental plan

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EFFECTIVE PRESENTATION 101: POWER TALK TO WIN!
"Simple and to the point is always the best way to get your point across." ~ Guy Kawasaki
Overview:
The ability to communicate well in a presentation is crucial for success
anywhere – whether you are a business executive, a trainer or a sales person.
The thought of having to give a presentation leaves many with a feeling of
utter dread. How shall one connect and engage with the audience in a
presentation, this can be a tough challenge even for the more seasoned
presenters.
As a leader, you have not communicated if you are not heard and heard right.
This highly interactive and hands-on workshop will allow you to experience
how you can leverage simple ideas and with the use of technology, built on
sound and practical theories of communication and visual principles, to help
you design, develop and deliver your presentations successfully.
• Establish the fundamentals of presentation and effective communication skills
• Increase appreciation and awareness of the use of slides and visual aids
• Use effective principles, tools and techniques in presentation to engage the audience
• Design presentations that inform, instruct, persuade or inspire your audience
UNDERSTANDING THE POWER OF COACHING, MENTORING AND COUNSELLING
The role of a manager or leader in this day and age has now grown to manage the performance of the people under their
employ, and not just working on achieving their KPIs.
Overview:
The key to success and profitability lies in the hands of the people who work for
them, so it is only natural that leaders and managers would want to implement
a more people centric approach towards managing their teams and
businesses. Given the myriad of people, personalities, behaviours and thinking
that they encounter, they need to identify what the skill is they would need to
use as an intervention to bring the best out of the their people.
Understanding the Power of Coaching, Mentoring and Counseling is a one day
programme designed to work with team leaders and managers to understand
the similarities and differences between the various methods and how they
help in performance management. It also looks at the situation where these
methods can be applied and what are some of the common methods for apply-
• Understand the similarities and differences of coaching, counselling and mentoring and when to use them
• Broaden awareness of these performance improving techniques and how and with whom to use them
• Learn about how to coach your people with confidence and purpose
• Learn to use basic counselling techniques to help your people
• Work through emotional-related problems that may be affecting their work
• Understand the role of a mentor, the skills required and develop your own potential for effective mentoring
BEHAVIOURIAL-BASED INTERVIEW
As a manager/supervisor/team leader, your job is to get work done through your people. Without selecting the right
calibre of staff, the team performance is limited and it disrupts business results, which can impact your career.
Overview:
Hiring right starts with the process of job analysis to understand position-specific
competencies, asking effective interviewing questions to gather candidate data
and finally integrating and evaluating the data to make an informed selection
decision. This is the interview and selection process.
This training workshop is designed to guide the HR managers/interviewers to
develop a consistent, structured interviewing process and to effectively assess
candidates’ skills, knowledge, competencies and values. It will enable participants
to gain an understanding of the Best Practice techniques for successful staff
selection and recruitment during the pre-selection and the actual selection
interview. From initial impressions, and throughout the interview, the quality of
communication with the candidate strongly influences the results achieved.
• Learn and use a specific step-by-step process for interviewing that eliminates mistakes
• Develop positive speech and body language techniques
• Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview
• Utilise paraphrasing and active listening skills to ensure clear understanding of the candidate's background and needs
• Conduct selection interviews professionally to recruit the right person

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ENHANCING THE PERFORMANCE OF A MULTI-GENERTIONAL TEAM
The role of a manager or leader in this day and age has now grown to manage the performance of the people under their
employ, and not just working on achieving their KPIs.
Overview:
The existence of the multi-generation workforce poses unique challenges to
today’s business environment. A lack of understanding regarding
generational differences contributes to conflict within working relationships,
lower productivity and increases turnover.
More seasoned staff can become frustrated by a seemingly aloof younger
generation. Younger staff can become disenfranchised with entrenched
hierarchical structures. Moreover, those employees stuck in the middle can
become frustrated with everyone. In the global economy of the 21st century,
the effective work team is one that embraces and leverages diversity,
especially harnessing the strengths of the various generations.
These workshops (Executive Level and Supervisory Level) are aimed at helping
teams increase their awareness and understanding of how to seek the
similarities despite of generational differences and provide teams with
strategies to lead them to greater performance and teamwork.
• Describe the changing workplace
• Identify the different generations in the workplace
• Describe the characteristics of the four generations in the workplace
• Examine the stereotypes associated with each generation
• Identify potential challenges when interacting with the different generations
• Demonstrate techniques that foster respectful communication with different generations
• Develop an action plan to connect to all generations in your workplace
EXCELLENT PERSONALITY WITH 10Qs: TEACHING THE CATERPILLAR TO FLY
Human beings are the most precious part of civilisation. What responsibility could be more important then the leadership
and development of people?
Overview:
Leaders are a key human resource in any organisation. Better leaders develop
better employees, and the two together develop better products and services;
therefore, an employer who develops better leaders contributes more to
society and gains a competitive advantage.
This interactive workshop is designed to assist interested managers in
enhancing their personality that will provide an impact on their efficiency and
effectiveness in discharging their duties and responsibilities at work.
Managers’ towering personality could be achieved with the appreciation and
application of 10 kinds of intelligences (10 Qoutients-10Qs) which will be
thoroughly discussed and elaborated in this workshop.
• Understand the nature of a leader equipped with contemporary leadership skills with the application of 10Qs
• Effective leadership styles founded with excellent intelligence quotients (IQ) and efficient emotional quotients (EQ)
• Appreciate the importance of mutual respect among team members
• Manage the diversity at work with a convincing basis of social quotients (SQ)
• Build team spirit with a strong bonding among the team members based on effective leadership, confronting inevitable
conflicts at work, productivity oriented and healthy perspectives toward the job with the appreciation of effective
adversity and motivation quotients (AQ & MQ)

FIND OUT MORE
For more information, please contact:
Elsie Lek
Group Sales Manager
Group Business Division
Email: elsie@icfe-cg.com
Phone: +65 8399 5074
Nonya Lailabok
Assistant Group Sales Manager
Group Business Division
Email: nonya.lailabok@icfe-cg.com
Phone: +603 2282 4691
ICFE Group of Companies
International Cybercrime & Forensics Examiners
SINGAPORE | MALAYSIA | HONG KONG
Integrity • Accuracy • Objectivity
Website: www.icfe-cg.com
Email: enquiry.ipsd@icfe-cg.com
Follow us: ICFE Group of Companies
ICFE Consultancy Group Pte Ltd • Co. Reg: 200820310Z • Tel: +65 3152 0323 • Fax: +65 6323 1839

ICFE People Skill Development (IPSD)

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