Implementation 101 - Collaborate '15 Presentation
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The document outlines a strategy for successfully implementing workforce management software, focusing on three key elements: engaging stakeholders, effective communication, and monitoring progress. It emphasizes the importance of collaboration, feedback, and celebrating milestones throughout the implementation process. The timeline details the rollout phases from November 2014 to March 2015, highlighting tasks such as training, testing, and stakeholder involvement.
Implementation 101 - Collaborate '15 Presentation
- 1. Proprietary and confidential Implementation 101: 3 Ways to Ensure a Successful Rollout of Workforce Management Software for Every Member of Your Team
- 2. Proprietary and confidential Introductions Kelly Wilson Director of Talent, Charlotte Russe Jason Conrad Director, Client Services, PeopleMatter
- 3. Proprietary and confidential Charlotte Russe Implementation Overview Implementation Start: November 2014 First Stores Live: March 2015 Solutions ● HIRE ● Headquarters/Corporate & Store Recruiting ● Revamp of Career Page ● LEARN ● Integration with Lawson (ERP) people+
- 4. Proprietary and confidential Textbook Definition - Successful Implementations Strategy Timeline Use Cases Issue Tracking UAT Launch Readiness Post-Deployment Scope Validation Process Flows End User Impact Dependencies Training Strategy Metrics & Reporting Go-Live Checklist Stakeholders Communications Benefits Leadership Market Awareness Responsibilities PMO Requirements Design Documents Configuration Plan Unit Testing UAT Support Structure
- 5. Proprietary and confidential Reality of Successful Implementations Successful implementation programs: 1. Identify and Engage Key Stakeholders and End Users 2. Communicate with Purpose Early and Often 3. Monitor and Review Progress of Milestones and Adoption
- 6. Proprietary and confidential Identify and Engage Key Stakeholders and Users ● Requirements gathering ● Understanding potential anxieties and win themes from users ● Identifying change agents to provide motivation and support ● Collaborating to build the solution ● User acceptance testing and gathering feedback people+
- 7. Proprietary and confidential Monitor and Review Progress of Milestones & Adoption ● Identify goals & expected value; stick to objectives, move past hurdles ● Evaluate achievements at each milestone; do a recurring health check ● Quantify and communicate impact of added requirements or slippage ● Provide a venue for stakeholders and end users to provide feedback ● Celebrate wins - small and large! people+
- 8. Proprietary and confidential Communicate with Purpose Early and Often ● Develop detailed communication plan with your consultants ● Keep your executive team (client and vendor) involved and informed ● Execute communication plan to explain value, new responsibilities ● Explain stakeholder benefit from the system or process change ● Drive excitement and positive energy behind the change ….especially close to training and deployment! people+
- 9. Proprietary and confidential Build Relationships & Celebrate Together