Implementation of a Knowledge Management Methodology based on Ontologies :Case of Tourism

International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 5 Issue: 9 27 – 34
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IJRITCC | September 2017, Available @ http://www.ijritcc.org
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Implementation of a Knowledge Management Methodology based on Ontologies
:Case of Tourism
Mouhim Sanaa, Tatane Khalid, Cherkaoui Chihab Eddine, Douzi Hassan, Mammas Driss
IRF-SIC Laboratory,
FS, B.P.28/S,
Agadir, Morocco,
mouhimsanaa@gmail.com, khalid.tatane@gmail.com, ccherkaoui@yahoo.fr,
h.douzi@uiz.ac.ma, driss_mammass@yahoo.fr
Abstract—in this paper, we suggest a methodology of knowledge management that makes use of the new possibilities offered by
semantic web technologies and covers the various stages of the project life cycle. In fact, with this new vision of ontologies and
semantic web, it is important to provide a strong methodological support in order to develop complex ontology-based systems.
Keywords-Ontologies; Knowledge management; semantic web, OWL, methdology;
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I. INTRODUCTION
Up to now, there is no standardized methodological
approach that enables ontologists to build large ontologies
based on the reuse of distributed and heterogeneous resources
which are eventually unstructured. The existing methodologies
are composed only of high-level steps. They mainly suffer from
a lack of clear instructions for the creation of ontologies using
these resources. In addition, they do not cover the complex
scenarios in which the reuse and reengineering of ontological
and non-ontological resources are necessary.
For that, our goal is to suggest a knowledge management
approach in which we integrate the aspects of the different
methodologies studied. We put the construction of the ontology
in a broader context by carrying out a feasibility study based a
priori, with few changes, on CommonKADS [1] and NeON [2]
methodologies.
Our approach is mainly characterized by the following:
 The suggestion of methodological aids and software
for the construction of an ontology support of
knowledge which is reusable, allowing the opening, the
accuracy as well as the heterogeneity and the
distribution and based on several points of view (expert
of the domain, Web resources, forums, News,
Questionnaires, etc.),.
 The reengineering of the different sources of the
existing knowledge.
 The use of an approach based on linguistic tools of the
automatic processing of language.
 The storage and interrogation of ontologies and their
bodies.
 The suggestion of a comparative analysis of semantic
search engines.
 The application of the results obtained in the field of
tourism.
II. Overall vision of the proposed methodology:
The methodology of knowledge management that we
support in this paper responds to all the key steps of the process
of knowledge management [3], which is to identify, preserve,
enhance and update the knowledge.
The first task is to locate the critical knowledge, to identify
the sources of skills and to locate the knowledge and expertise.
This distributed and heterogeneous knowledge by nature must
then be preserved, that is to say modeled, formalized and
retained. This stage mainly consists of creating an ontology of
domain which constitutes a very powerful tool for the
representation of knowledge and its formalization in the
languages supported by the community of the semantic web
such as RDF and OWL. Once the model of knowledge
validated, it must be enhanced in a manner to disseminate,
exploit, and possibly combine the knowledge to create new
ones. Finally, it is to update this knowledge while taking into
account the new requirements of the system and the feedback.
All these stages will be discussed in more detail in the
following sections.
A. The identification of critical knowledge:
The identification of critical knowledge is the activity of
collection of requirements that the ontology must complete. It
is to understand the object, the level of formality and the scope
of the ontology, its potential users and the intended uses as well
as the needs that it should cover.
The analysis of the state of the art of the ontological
engineering reveals that most of the methodologies of
construction of ontologies include a specification phase of the
requirements of the ontology.
In this regard, we can mention that according to
METHONTOLOGY [4], the objective of the specification
phase is to produce a document specifying an informal
ontology, semi-formal or formal, written in a natural language,
using a set of intermediate representations or by using the
questions of skills.
This methodology identifies the objectives of the activity of
specifying the requirements of the ontology, but does not
propose methods to perform the activity.
Other methodologies suggest the identification of questions of
competence (QCs) for the establishment of the requirements of
the ontology. The QCs are questions in natural language, which
the ontology should be able to respond.
The methodology On-To-Knowledge [5] specifies that the
questions of competence can be useful in the development of
the document of requirements specification. The specifications
should lead the engineer of the ontology to decide the inclusion
or the exclusion of concepts in the ontology and their
hierarchical structure.

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TAL
tools
List of candidates terms+
relationsHeterogeneous
source of
knowledge
First ontology
BD
Enriched
Ontology
Thesaurus
+
1
22
Uschold [6] proposes to identify: 1) The purpose of the
ontology and, in particular, the identification and
characterization of the target users, 2) The scenarios of the uses
of the ontology, and 3) The motivations, the questions of
competence and the production of a document of the users‟
needs. Afterwards, the methodology recommends deciding how
the formal ontology must be. This decision is largely
determined by the users and the purpose of the ontology.
Finally, this methodology suggests identifying the scope of the
ontology through the creation of detailed scenarios of
motivation that are needed in the applications.
Although these methodologies offer methods for the
achievement of the specifications of the ontology, they include
steps of high level. They do not provide detailed guidelines,
which explain how to proceed at each step, which is necessary
to obtain a good ORSD, neither instructions of how this
document can be later used in the process of development of
the ontology.
In what follows, we explain the guidelines that we propose
for this phase to particularly help the developers of ontologies
in the activity of specifying the requirements of the ontology.
These guidelines have been inspired by the study of the
existing methodologies specifically the two methodologies
NeON and CommonKADS.
We suggest dividing this stage into two main phases:
 The feasibility study: it is in the first place to determine
the domain of the ontology. Then, it is necessary to
consider and consult the already existing ontologies.
Many ontologies are already available in electronic
form and can be imported in the development
environments. To this end, several libraries of reusable
ontologies exist on the Web and in the literature. For
example: the library of ontologies Ontolingua 1 or
DAML2.
Then, the limits and gaps raised in the existing systems
must be examined. In the field of research of
information, we propose to test and evaluate a few
engines of semantic search using some of the
evaluation criteria [7].
Another solution is the frequently asked questions.
They are lists that make the synthesis of the questions
asked in a recurring way on a given subject. The
questionnaire is also an effective tool for evaluation
and test. It is, through a number of questions addressed
to the potential users of the system, to identify the
problems encountered in the use of existing systems. It
is also to know their expectations vis-a-vis a new
solution.
 The choice of scenarios: the construction and the stand
of ontologies are highly dependent on the information
extracted from the various sources of information.
The methodology Neon, presents a set of nine possible
scenarios to build an ontology. In this work, we support
the second scenario in which non-ontological resources
are used.
This categorization includes the different sources of
explicit knowledge, which content has not been
formalized by an ontology. It is mainly dictionaries,
1
http ://www.ksl.stanford.edu/software/ontolingua
2
http ://www.daml.org/ontologies
controlled vocabularies, thesaurus, textual records,
services, database, web sites, wiki, etc.
In fact, the text is an important source of stabilized and
shared knowledge by the communities in practice. It contains
linguistic elements such as the candidates words, the semantic
classes and the relationships that are very useful for the
construction of ontology. In addition, the texts are more easily
available than the experts in the field who are involved at the
level of the modeling.
In the manual mode, experts in the field rely on
conventional techniques of collection of knowledge, through a
manual analysis of documents. However, this manual
processing of documents is extremely costly in both time and
resources. The whole process also poses problems of
productivity and quality. In the automatic mode, linguistic tools
and statistics such as classification and automatic segmentation
are used to analyze the texts and extract from them concepts
and semantic relations.
However, the process of construction cannot be fully
automatic because the results of the extractors are noisy which
requires a permanent intervention of the ontologist in order to
provide a subjective judgment at the level of the
conceptualization phase.
For these reasons, we will opt for a semi-automatic
approach based on the TALN tools to enrich a first nucleus of
an ontology of domain built based on a thesaurus of domain.
The choice of scenarios phase also demands making
technical choices for the development of the ontology. It is to
select, among a wide range of tools and according to the
specific needs of the ontologist, software for the
implementation of the ontology, for reasoning, computer
languages for the representation of knowledge, etc.
Figure1. the Adopted approach for the ontology construction
B. Preservation of knowledge:
In our methodology of knowledge management, we use the
ontologies for the representation, the formalization and the
storage of knowledge. We suggest breaking down the
construction of the ontology into two essential phases “Fig.1”:

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 The first phase consists of manually creating a first
structure of the ontology based on the thesaurus of
domain.
 The second phase consists of enriching and improving
this structure with new concepts and new relationships
in a semi-automatic way by using tools of Automatic
Treatment of Language (TALN).
The modeling of a domain of knowledge may differ from
one person to another and from a need to another. However,
before starting a particular approach to design, some basic rules
must be met to achieve a consistent and relevant model.
Before starting to build an ontology, the cognitics engineer
must take into consideration certain basic rules for the
designation of classes, relations and properties.
All these rules are determined on the basis of our personal
experiences in the creation of ontologies as well as of the
suggestions and recommendations of the W3C.
 Term and concept: the difference between term and
concept is at the same time a philosophical and a
linguistic problem which has been extensively written
about. Since our goal is to describe the objects in the
domain so that they allow a reasoning and a
manipulation by computer, we have adopted the vision
of the semiotic triangle established for the first time by
[8].
In this model, the terminology is based on a tripartite
model whose vertices are the object, the notion
(concept) and the sign (term). A concept represents a
set of objects that share the same properties. While the
term includes linguistic variations of the concept and of
its synonyms.
 Criteria for names: In order to give a name to a concept
or an attribute, there are conventions to follow to avoid
errors in modeling. These Conventions can be
described as follows:
a) The name depends on the system to use. For example, a
case sensitive system will not deal in the same way with a word
written in uppercase or in lowercase. Some systems allow
commas, spaces, or dashes between names while others do not.
Classes, attributes, and the instances may also have the same
name.
b) When the name of the concept is composed of several
words, these must be delimited. Example: Marine mammal, or
MarineMammal, or Marine-mammal. Although there are no
mandatory naming conventions for the OWL classes, it is
recommended that all class names must begin with an
uppercase letter and must not contain spaces.
c) There is no specific requirement regarding the choice
of the singular and the plural. If a choice is made, it must be
maintained along the modeling. Yet, in language, the meaning
of some words can change depending on whether the word is in
the singular or in the plural. In this case, the two words are
introduced and are reported as different from one another. This
criterion is very important, as we will see in what follows in the
treatment and the reformulation of the request of the user.
d) The use of prefix and suffix is recommended in the
names of the attributes. They are used to differentiate them
from the classes. In OWL, it is recommended that the names of
the properties begin with a lowercase letter, without space and,
when they are composed of several words, the first letter of the
latter must be in uppercase. It is also recommended that the
properties are prefixed by the word has or followed by isOf.
For example hasMother, isMotherOf.
e) Names as class, attribute, slot, property as well as the
abbreviations are to be avoided.
 The verification of the consistency: The ontology
allows the expression of semantic classes and relations
between individuals through properties and restrictions.
This allows reasoning and subsequently deducing new
knowledge. However, if these properties are poorly
expressed or badly managed by the cognitics engineer,
errors and inconsistencies can arise. For example, if
two classes are declared separated, an individual may
not be an instance of two. In this case, an inconsistency
is triggered.To limit the inconsistencies in modeling, it
is suggested to classify or apply a reasoner throughout
the phases of the construction of the ontology. In fact,
without reasoner, it is very difficult to keep large
ontologies in a maintainable state and logically correct.
C. Enhancement of knowledge:
The enhancement and the updating of knowledge are two
steps that are primarily dependent on the exploitation of the
ontology. The enhancement requires at first the validation of
the ontology. It consists of the verification of the coherence and
consistency of the modeling through using the reasoner. Then
the role of the experts of the domain comes to verify that the
conceptualization expressed in the ontology corresponds to the
field of application.
Finally, the ontology is validated by evaluating certain
criteria such as the clarity and objectivity, consistency,
completeness, the maximization of the monotonous
extensibility, the minimum ontological commitment, the
principle of ontological distinction, the modularity, the
diversification of hierarchies, the minimum semantic distance
and the standardization.
D. Knowledge updating:
The last step in the process of knowledge management is
the updating of knowledge namely the update of the ontology.
As a matter of fact, the life cycle of an ontology is iterative and
it requires a follow-up to update the amendments and changes
that may exist, as well as for a possible complementarity of the
ontology in progress.
In our context, we consider two possible cases for the ontology
update:
 An update is deemed necessary by the ontologist or the
cognitics engineer. This can be due, for example, to the
emergence of a new need which the ontology will have
to answer. It may also be a lack raised in particular
concepts. In these cases, the update of the ontology is
performed by repeating the second step of the
preservation of knowledge. New documents dealing
with the missing points of the ontology are therefore
used to extract new concepts, semantic relations,
axioms, rules and instances.
 An update directly linked to the use of the ontology.
For example, in the area of research of information, the
requests of the users are processed or reformulated on
the basis of the concepts of the ontology. The concepts

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0%
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guides/books Agencies Internet others
that are not found can be directly stored in a database.
The cognitics engineer in collaboration with the expert
of the field will be able to choose those that are
appropriate for the enrichment of the ontology.
III. APPLICATION IN TOURISM SECTOR
The choice of tourism as a sector of application is not
arbitrary since it is the sector that has benefited the most from
the advent of the internet. Indeed, more than one French tourist
out of two prepare their trip online and almost one third of
internet users book their travels online. Morocco is no
exception to the rule.
Moreover, tourism is strongly linked to the internet and the
new technologies. The online customer is increasingly aware of
the facilities offered by the internet in terms of access to
information, offers‟ comparison, booking, or even planning
one‟s trip. Confronted by these growing demands, the public
and private tourism actors‟ efforts should meet to improve not
only the quality and quantity of the information of the tourism
offering on the internet, but also to ensure easy access to
information.
Tourism is regarded as the industry of intensive information
where the information and knowledge play an important role in
the action and the decision-making [9]. In fact, tourism has
naturally some characteristics of the KM.
Unfortunately, tourism has been slow to adopt the KM
approach. The purpose of this section is not to model the
tourism sector or its needs, but to show the importance of
knowledge management in this area. We particularly present
the application of the KM approach, based on the technologies
of the WS in the field in question.
A. Identification of crucial knowledge:
In this stage and through a feasibility study then a choice of
scenarios, we aim at understanding the object, the need, the
level of formality, the scope of the ontology, its possible users
and intended uses, implementation languages, resources to use,
etc.
a) The feasibility study : In order to show the needs of
SGC in tourism, in this part, we deal with the importance of the
GC, the needs in the sector (through a conducted survey), the
actors and the uses.
 The importance of KM in Tourism:Applying a
knowledge management approach to tourism sector
offers a range of significant benefits:
The management of knowledge: knowledge management
allows the creation of organizational memories and tools to
access the knowledge which allows reducing the search
time and shortening the learning curves. The knowledge
management also allows you to facilitate the sharing of
knowledge through facilitating the development of new
products and the innovation.
The development of learning capacity: an indirect
consequence of the creation of organizational memories and
tools in the tourism sector in which learning is facilitated
and accelerated.
The acquisition and the capture of tacit knowledge: the
tacit knowledge can be transformed into explicit
knowledge. For example, hotels can improve their service
quality by enhancing employees‟ knowledge about
customers‟ preferences and the corresponding service
procedure.
The understanding of processes and practices of these
investigations: such investigations will allow tourism
organizations to use the necessary knowledge and skills to
satisfy customers and explore international market.
Etc.
In addition to the benefits and facilities granted to
customers and hotels, other tourism actors such as travel
agencies, tour operators can also benefit from the KM
approach. Thus, travel agencies for example can explore,
through using a semantic tool, new markets and can know the
adapted holiday packages but not all those who are available.
The most important need in the tourism sector is to allow
more efficient access to knowledge contained in heterogeneous
environments. The semantic search and ontologies play an
important role in the achievement of this objective. The
following section presents a survey that we conducted to argue
its needs.
 Needs in the tourism sector:Through a questionnaire,
we asked travelers about the use of internet when
preparing for a trip and their satisfaction with the
online services. We have also tried to identify the
problems encountered when using traditional search
engines for information researching as well as the
users‟ expectations from a semantic web for tourism.
This study is conducted as a representative survey
online
"https://sites.google.com/site/websemantiqueforourouri
sm/" and by interviews with hotels customers and
tourists.
To prepare for their journey, 90% of consumers use internet
“Fig.2”.Tourism guides and books come second with 23%
while travel agencies come last.
Figure2. Information sources used in the preparation for a trip
The tourist who uses the internet to organize his or her trip
is confronted with problems related mainly to the search for
information “Fig.3”.

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0%
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1accomodation prices meteo
leisure visits culture
manifestation event
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 45%
45%
10%
little
satisfied
not satisfied
Figure 3. Problems encountered in the preparation for a trip on the
internet
In effect, browsing a long list of websites seems tedious for
the user who is confronted with a significant number of web
pages that he/ she must consult in order to find what he looks
for. Thus, information are difficult to find. The problem of the
reliability of the information in websites is also encountered.
Regarding the nature of the most searched information,
“Fig. 4” shows that users are most interested in prices,
accommodation, weather, tours, etc. It is mainly the
information closely linked to tourism.
Figue 4.Classification of information sought to prepare for a trip
In term of satisfaction, few users are satisfied with the
touristic services available on the internet “Fig.5”. Their
expectation of intelligent research consists mainly in finding
quality information, direct answers and varied offers through a
single semantic portal. In terms of service, they want to access
to a travel planner and a geographic visualization of the results
Figure 5. Users satisfaction of touristic services on the internet
Figure 6.Users’ expectations of a smart search on tourism
 Actors in the tourism sector :In this section, we will
examine the strategic axes of the different tourism
actors involved in the sector and facing the trade or the
acquisition of information through the internet.
Transport companies: online booking, streamline the travel
process, real-time travel information,
Hotel chains: dissemination of information, online booking,
access to distant clients, customer support,
Travel agencies: Product presentation, responsiveness to
offers, information media,
The voluntary sector: The voluntary sector represents a group
of associations managing holiday villages, family houses, guest
houses, etc. a side of some large structures. The voluntary
sector has recently become interested in the possibilities
offered by the internet. Their sites respond more to a
communication-oriented approach and information
dissemination.
Territorial bodies: They are the municipalities and the
territorial departments of tourism offices. Their mission is the
promotion of the touristic offer, the reception and information
of the public, and the organization and control of touristic
products.
Final consumers: Search for information / comparison of
prices and availability, booking of the touristic service and
possible modification, real-time information on any changes of
0%
20%
40%
60%
80%
100%
120%

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one‟s journey, loyalty allowing access to discounts, discover
destinations , localization of hotels and services, direct
interaction through e-mails, sharing and dissemination of
travels‟ experiences, select an offer, etc.
 Background/ study of the existing :In the
tourismsector, several ontologies and several systems
implementing these ontologies exist. In particular:
The Eiffel3 ontology concerns the touristic offer in its
territorial aspects. It is a question of describing in a fine and
extensible way the touristic objects: territories,
accommodations, heritage, activities, etc. by objective and
quantitative elements (location, means of communication and
access, prices, schedules ...), elements of classification
(categories, labels, keywords ...) and semantic relations
(neighborhood, associated activity, enhancement ...) at the
same time. But the ontology must also allow integrating these
objects and their descriptions in the flow documentaries of
indexing and publication. The ontology integrates all these
aspects in a uniform format, allowing a total integration of the
different components of the Platform Eiffel on the basis of
common semantics.
The PICSEL4 ontology is built in the framework of the
PICSEL project. The model of the ontology includes a main
hierarchy of concepts whose root is the concept product which
represents what can be sold in the sector of tourism and which
gathers the housing, journeys, rentals of vehicle, internships. In
addition, the model includes secondary separated hierarchies
describing subdomain object categorizations of the domain of
application such as place, leisure, delivery, service, equipment,
etc. [10].
Tourism.owl5 is an ontology written in OWL. It is a small
ontology consisting of classes such as: attraction, city, state,
country, dimension, rental, population. This ontology is also
composed of properties of type data and object.
Travel.owl6 is an ontology that contains tourism related
concepts. It is available on the web as an OWL file.
Consulting these systems and ontologies allowed us to
make the following observations:
European projects that use robust ontologies retain these
latter secret. On the web, there is an architecture of the system
implementing the ontology as well as an insight of its use.
However, consulting the ontology is still not possible.
Ontologies such as travel and tourism are small ontologies
written in English. Their scope is very small given the limited
number of classes and subclasses they contain. They don‟t
cover the entire tourism sector.
Although these ontologies express properties and
restrictions between classes, they suffer from a lack in terms of
lexicalization of the concept. They are expressed without taking
into consideration their lexicalizations or even their synonyms.
This disadvantage can reduce the utility of these ontologies in
terms of information search.
b) Scenarios’ selection :At the choice of scenarios phase,
technical choices for the implementation of the ontology are to
3
http://www.projet-eiffel.org/spip.php?article48
4
https://www.lri.fr/~sais/picsel3/publications.php
5
http://code.google.com/p/onto/source/browse/trunk/tourism.o
wl?r=2
6
http://protege.cim3.net/file/pub/ontologies/travel/travel.owl
be made. It consists of choosing an ontology construction tool,
a reasoner, the representation languages, the interrogation
language, the resources to be used, the appropriate ontology
construction methodology, etc.
In the framework of our project, we use Protégé for the
ontology implementation, OWL as knowledge representation
language, Tree Tagger for the morphosyntactic analysis, Yatea
for the extraction of candidates terms, Nooj for the extraction
of relations from the morphosyntactic patterns and Terminae
for the extraction of transversal relations and for the
visualization of results.
For the knowledge representation, the choice of OWL is
justified by the fact that it is an XML language designed as an
extension of RDF and RDF Schema. OWL allows describing
the web ontologies: it is precisely the language of ontologies.
OWL incorporate not only the concepts of classes, resources,
and properties already present in RDFS, but also tools for
comparing properties and classes such as identity, equivalence,
the contrary, cardinality, symmetry, transitivity, disjunction,
etc.
Thus, OWL provides machines with a greater ability to the
interpretation of web content and to reasoning than RDF and
RDFS, thanks to a wider vocabulary and true formal semantics.
B. Knowledge preservation :
In this phase, we are interested in the construction of the
ontology of tourism that we have named OTM. As already
mentioned, the first nucleus of the ontology is created based on
a domain thesaurus.
Indeed, there is, in the tourism sector, some controlled
vocabulary or thesauri primarily used for indexing and
identifying information in documentary resources. We notably
refer to "the Tourism and Leisure Thesaurus" of the World
Tourism Organization OMT[11].
Figure.7 Semantic fields in the tourism ontology
Next, we used TALN tools for the semi-automatic
development of the initial ontology [12].
Compared to the presented ontologies travel and tourism, our
ontology, as presented in the works is richer in terms of
concepts and conceptual relationships. It is also characterized

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by a rich expressiveness of concepts through considering
lexicalizations and synonyms. Moreover, it deals with specific
aspects of the Moroccan tourism sector.
C. Enhancement of knowledge :
The knowledge enhancement consists at first of the
validation of the ontology then its use in an appropriate
application.
As mentioned in the previous sections, the verification of
the ontology consists, on the one hand, in evaluation, i.e. the
verification of its conformity and its consistency. On the other
hand, in the validation that the semantics expressed in the
ontology must be that of the domain considered. As a matter of
fact, the verification of the conformity and consistency of our
ontology has been done through the reasoner FACT++
available on protege2000 [13]. The application of this reasoner
to our ontology allows detecting the smallest anomalies and
inconsistencies in the hierarchy of the ontology. The
automatically calculated hierarchy by the reasoner is called
"inferred hierarchy". It writes in red all classes that show a
problem of inconsistency.
The phase of the use of the ontology brings together all
activities based more or less directly on the availability of the
ontology, for example the annotation of resources or the
resolution of queries.
To turn on the ontology of tourism, we have suggested an
architecture of GCS that is formed, a priori, of three main
modules: The semantic portal, the ontology of domain and the
module of reasoning:
 The semantic portal is a website that forms a single
gateway to a wide range of resources and services
gathered in a knowledge base. Therefore, users will be
able to navigate freely on their space and enjoy both
the semantics in the knowledge base and other high
level services.It should also allow the display of search
results in the form of a map or suggestions of stays to
better situate the tourist in the context.
 The ontology of domain plays the role of tourism of
terminology. The language concerned, as presented
above, is a hierarchical classification of concepts into
classes and parent subclasses linked together by
relationships. This terminology is used for resources
indexation, reformulation and extension of the user
query starting from general to specific terms. The
Ontology of domain is at the heart of the solution of the
semantic information systems. It plays the role of
terminology of tourism. The language in question is a
hierarchical classification of concepts in parent classes
and sub-classes linked together by relationships.
 The reasoning module plays a vital role in the system.
It combines the different modes of research to address
the user‟s request and allow its extension using the
terminology of the ontology. This module must notably
be able to manage the problem of multilingualism
either during the processing of the requests of users
with different nationalities or when translating the
presented content. In addition to these features, the
engine must be able to offer the possibility of
suggesting a travel itinerary or stays based, for
example, on the user‟s preferences or his or her
navigation history: the touristic resources selected
during the search will be combined to suggest a travel.
IV. Conclusion
In this paper, we have presented an overall view of the
knowledge management approach that we have proposed based
on ontologies and WS technologies.
In fact, we were confronted with a problem linked to the
construction of ontologies in the absence of standard and
standardized methodologies since we were using the ontologies
for the representation and the preservation. Thus, we focused
on the reengineering of the different sources of heterogeneous
knowledge while we based ourselves on several points of view.
We have tried to, as much as possible; take into consideration
the heterogeneity and the distribution of the knowledge
sources. Several standpoints have been taken into account. We
have adopted a two phase construction approach of the
ontology. At first, a first nucleus needs to be built based on a
thesaurus of domain. Afterwards, the initial ontology must be
enriched through using the automatic language processing
tools.
After providing some basic rules for the naming of classes and
properties, we have implemented the proposed approach in the
tourism sector which has developed an ontology of domain that
we have called OTM.
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