Implementing Mobile Number Portability in Africa: A Kenyan Case Study
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This document provides an overview of implementing mobile number portability (MNP) in Kenya as a case study. It discusses the drivers for MNP including promoting competition and consumer choice. It outlines Kenya's process of introducing MNP through public consultations starting in 2004, regulatory reforms, and the tendering and licensing of a number portability service provider in 2009. Key aspects of implementing the service such as developing documentation and working groups are also summarized.
Implementing Mobile Number Portability in Africa: A Kenyan Case Study
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- 2. Implemen'ng Mobile Number Portability in Africa: A Kenyan Case Study Presented by: Mwende Njiraini MNP Project Manager Communica8ons Commission of Kenya
- 3. Number Portability Drivers • Promote consumer convenience and freedom of choice • Regulatory tool: Promote compe88on in a mul8-‐operator environment Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 4. MNP Service Introduc'on • 1st Public consulta'on; 2004 – Regula8ons governing Number Portability – Public Consulta8on Document on Introduc8on of Number Portability in Kenya • Responses: – 1 fixed operator -‐ no favourable por8ng operator – 2 Mobile operators – unnecessary customer churn – Consumer concerns – lack of tariff transparency of on-‐net and off-‐net • Decision to defer un'l: – The market had at least 3 mobile operators – Differen8al between on-‐net and off-‐net tariffs narrowed Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 5. MNP Service Introduc'on • 2nd Consulta8on: Introduc8on of Service Provider Number Portability (SPNP) in Kenya, 2008 – Was a cost benefit analysis study necessary? – Methodology and framework – Implementa8on 8meframe – Cost recovery proposal – Opera8onal issues: tariff transparency, call processing and por8ng process – Were specific regula8ons required? Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 6. MNP Service Introduc'on: Regulatory Reform Post exclusivity Post Post-‐ Era: exclusivity Exclusivity/ Par8ally Regula8on Era: Monopoly liberalized Technolog Era Unified Era Era y Up 8ll Neutrality Licensing 1999 2000-‐2004 1999 2008 to 2004 to date 2008 Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania 5
- 7. MNP Service Introduc'on: Unified Licensing Framework Content Service • Premium Rate Providers Service Providers • Number Portability Service Provider Applica8on (NPSP) Service Providers • Internet Service Providers (ISP) • 4 mobile operators Network Facility (Safaricom, Airtel Networks, Providers Essar Telecoms, Orange) Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania 6
- 8. MNP Service Introduc'on: : Mobile Termina'on Rates • Determina8on on Interconnec8on Rates for Mobile Telecommunica8ons Networks -‐ August 2010 – on-‐net and off-‐net tariffs narrowed Nominal KES. 1st July 1st July 1st July 1st July 2010 2011 2012 2013 Mobile 2.21 1.44 1.15 0.99 Termina8on Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 9. MNP Service Introduc'on: Service Tender and Licensing th • Interna8onal tender: 28 October 2009, the Commission • Por8ng Access BV, The Netherlands – Winning bidder on basis of lowest por8ng charge – Max per port charge = €1.62 =KES 172 ex-‐VAT – Registered local company: M/s Port Access Kenya Limited licensed 21st June 2010 Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 10. MNP Service Implementa'on • Consulta've process: MNP Documenta8on Development • Working Groups: • Process Working Group • Technical Working Group • Legal Working Group Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 11. MNP Service Implementa'on: Process Working Group • Development of Procedures and Guidelines for MNP issued by CCK on 17th October 2010 – Defini8ons – Por8ng process – Subscriber handling and valida8on – Requirements on the: • Recipient Operator • Central Reference Database • Donor operator Interna8onal MNP Implementa8on and Management Summit, 15 – 16 November 2012, Dar es Salaam, Tanzania th th
- 12. MNP Service Implementa'on: Legal Working Group • MNP Service Agreement signed 17th December 2010 • Contract – Obliga8ons of operators and Por8ng Access – Indemnity – Confiden8ality – Dispute Resolu8on – Service specifica8ons, etc • Schedules: – Cost and payments – Procedures and Guidelines for the provision of MNP – Service level agreement – Business Rules and Processes – Project Plan Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 13. September October November December 2nd 3rd - 13th – 20th - 27th– 1st – 8th 11th 18th 25th 1st – 5th 8th – 12th 15th 22nd 1st – 10th 13th – 20th 27th – 10th 17th 24th 30th – – – – – 17th – 31st 15 th 22nd 29th 19 th 30th 24th Test system availability Working Group Final Document Review and Meetings Guidelines Contract Training and consultations with Porting Access Operator End-2-End tests with system connection to SMSC and Inter- operator tests Debugging Preparation of MNP Go Live Freeze date Go live
- 14. MNP Service Implementa'on: Technical Working Group • Technical Guidelines signed 17th December 2010 – Number Portability Scheme: All Call Query (ACQ) jus8fica8on • Merits: – Recipient /origina8ng network determines call rou8ng – Once a number is ported, it can be removed from the database of the Donor network • Demerits: – Addi8onal processing capacity – All call querying may result in call set-‐up delay Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 15. MNP Service Implementa'on: Technical Working Group NPDB (Number Portability RECIEPIENT Database) Direct Routing 2 1 Originating 3 DONER NETWORK NETWORK Direct Routing or all call query Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 16. MNP Service Implementa'on: Technical Working Group • Tariff transparency: Audible warning for off-‐ net calls • Readiness status monitoring – MNP Web Interface tes8ng • Web Service tes8ng • System integra8on • End-‐to-‐end tests Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 17. MNP Service Implementa'on: Technical Working Group • Readiness status monitoring – Equipment Installa8on Status • Equipment procurement and installa8on status • Implementa8on of rou8ng databases – Opera8onal Status • Iden8fica8on of retail outlets • Training of relevant staff/agents Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 18. MNP Service Launch • MNP Service Launch; 1st April 2011 – MNP FAQs – Print and electronic media campaign – Radio and TV interviews Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 19. MNP Service Launch: Challenges • Technical hitches among operators in por8ng and rou8ng • Timed out requests • Por8ng request on ‘Awai8ng SMS’ • Port out requests unreachable from donor operator Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 20. MNP Service Audit • End-‐to-‐end tests of SMS delivery to toll free short code 1501 • SMS Queuing tests • Confirma8on of automa8c rou8ng table updates Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 21. MNP Service Audit Point 1 Point 2 1501 Donor operator Central Reference Database SMS 1, 2 (CRDB) Point of Failure Link connec'ng Test Parameter Point 1 S u b s c r i b e r t o Delivery of SMS 1501 to donor operator SMSC Point 2 Donor Operator to Delivery of SMS 1501 to Por8ng Access Por8ng Access Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 22. MNP Service Audit: Recommenda'ons • Amend the MNP Procedures and Guidelines: – Removal of a specific body text of SMS to 1501 – Automated MNP system • Maximum 48 hours por8ng process • Immediate (maximum 15minutes) database updates Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 23. MNP Service Audit: Recommenda'ons • Strict compliance with the provisions of MNP framework: – Relevant license condi8ons – MNP Procedures and Guidelines – MNP Service Agreement • Enforcement ac8on, if necessary: Kenya Informa8on and Communica8ons (Compliance Monitoring, Inspec8ons and Enforcement) Regula8ons, 2010 Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 24. MNP Service Audit: Recommenda'ons • Consumer educa8on – Full disclosure of the terms and condi8ons/ implica8ons of por8ng – Understanding the step by step por8ng procedure • Operator customer service staff training Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 25. MNP: Where are we now? 18000 Total IN PORTS April 2011 – Oct 2012= 61,280 16000 14000 12000 10000 8000 6000 4000 2000 0 Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania
- 26. Is MNP a Success? * Mobile Number Portability. Lessons learnt. *Mobile number portability -‐ is it worth it? KEY PERFORMANCE INDICATOR 1 How long does it take to complete the Por8ng 8mes are short por8ng process? (Automated process) 2 Does the customer have to pay to Por8ng customer does not have port? to pay for por8ng 3 Which operator does the customer Customer has to contact only have to contact to start the por8ng recipient operator only. process? Donor may seek to dissuade the por8ng customer or frustrate the por8ng process 4 Is the availability of MNP well MNP is ac8vely promoted and publicized and marketed? welcomed
- 27. Lessons Learnt • DIY: Sustainable and cost effec8ve • Transparency and Accountability: Document! • Success is qualita8ve rather than quan8ta8ve: – Quality of Service (QoS) – Customer care – Service Coverage including Retail shop/agency proximity • Por8ng is ul8mately a consumer’s decision! Interna8onal MNP Implementa8on and Management Summit, 15th – 16th November 2012, Dar es Salaam, Tanzania