Implementing quality management system
0 likes22 views
The document discusses the importance of implementing a Quality Management System (QMS) to enhance organizational success amid challenges such as economic crises and competition. It highlights that QMS focuses on meeting and exceeding customer expectations, outlining necessary steps for implementation. Fives Digital offers a technology-driven QMS solution aimed at improving quality management in call centers, ensuring better control and reducing risks and inefficiencies.
Implementing quality management system
- 1. sales@fivesdigital.com Follow us Implementing a QMS System Quality is one of those important factors that define the success of work. Today, every organization faces certain challenges in the business environment. From economic crisis to globalization and competition, organizations that do not meet the quality standards of products and services fail to survive in the market. Quality Management System that can help your organization develop a good customer rapport by evaluating the conversations held between agents and customers. According to ISO, the primary focus of quality management is meeting customer requirements and striving to exceed customer expectations. The QMS Implementation Process Create Process Maps Define the Quality Policy of Your Business Define the Quality Objectives to be Achieved Identify the Defects in Every Process Maintain Proper Documents and Records Use the Quality Management System Monitor, Measure and Improve Your Performance FiveS Digital, a technology-driven service provider, offers the best quality management system to achieve your quality management goals. FiveS’ call center quality management solution allows you to take control of your contact center and reduce risks, inefficiencies, and leakages.