The document discusses how attitudes are shaped by three main factors: environment, experience, and education. It states that environment includes home, school, work, media, cultural and religious backgrounds, and that positive environments can improve people's outputs while negative environments can decrease them. Experiences with other people and events also shape our behaviors and attitudes. Education refers not just to academics but also to life lessons that provide knowledge and wisdom. The document emphasizes that changing one's attitude is possible and has many benefits, while a negative attitude can be harmful to relationships, health, and productivity.