Improved turnaround response and process efficiency, through a B2B solution, for a Middle East based general insurance provider
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Mindtree developed a B2B application for a large Middle East-based general insurance company to improve workflow efficiency and decrease turnaround times. The application automated and integrated disparate systems, improved application performance through local hosting, and added features like multi-user support and automatic task allocation. This reduced underwriter turnaround times by 15% and IT tickets by 20%, while increasing broker revenue and new product launches for the insurance provider.
Improved turnaround response and process efficiency, through a B2B solution, for a Middle East based general insurance provider
- 1. Improved turnaround response and process efficiency, through a B2B solution, for a Middle East based general insurance provider. The general insurance market is growing rapidly with huge potential across the world. Changing customer sensibilities are driving this demand. Insurance providers are under pressure to automate the workflows to Business impact decrease the turnaround time and gain a competitive edge. Enabled the customer to launch several new products increasing the Here’s how Mindtree developed a B2B application for a large Middle East broker strike rate and revenue based general insurance enterprise, that improved the turnaround Improved the turnaround response response of underwriters and enhanced process efficiency. time for underwriters by 15% for resolving referrals The challenge Decreased tickets raised to The customer is a subsidiary of one of the world's largest general insurance the IT helpdesk by 20% companies. Their businesses use a number of applications which interact with each other and exchange data. This integration was largely manual and inefficient, which was a major cause for concern. In addition, some of these applications had hosting issues leading to poor performance and response time. This increased customer churn and impacted business and revenues. Their B2B application had limitations in features such as Multiple Open Coverage (MOC) issuance, multi-customer facility, endorsement, renewal processes and dashboard. This impacted the turnaround time for business users like underwriters and slowed down the entire process. The solution Mindtree collaborated with the customer to perform a technical audit of the application and recommended a roadmap. We then maintained the applications and implemented the audit recommendations. Mindtree designed the technical solution to automate and integrate disparate systems used by the customer. Application performance and response time was improved by hosting the applications in the customer‘s geography and modifying application database query performance.
- 2. Mindtree also recommended certain business features such as endorsement cancellation, open cover issuance, multiple open coverage, multiple customer user support, sale terms implementation, administrator referrals and claim notification. A diary system was implemented, which incorporated the automatic allocation of tasks within the underwriting group to synchronize and standardize the follow-up procedure. This diary system became a key differentiator for B2B sites in the region. Best practices and tailored methodology for requirements definition, gathering, scoping and prioritization were deployed that aided us in delivering a state of the art solution. About Mindtree Mindtree is a global information technology solutions company with revenues of over USD 400 million. Our team of 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. We enable our customers achieve competitive advantage through flexible and global delivery models, agile methodologies and expert frameworks. www.mindtree.com ©Mindtree Ltd 2012