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    Instant Information Architecture


    November 2011
Kahn+Associates | 2



   Outline


— What is Information Architecture

— Categories and Classification

— Visualizing Structure
Kahn+Associates | 3



  What is Information Architecture

   Information is

   — a difference that makes a difference
   — a pattern that provides a structure for understanding


   Information Architecture is
   — discovering the kinds of information the site contains
   — matching this information to the needs of the users
   — determining the appropriate metadata structure
Maps & Diagrams | September 2011 | 4




  The role of visualization / mapping

   — Visualization follows analysis
   — Visualization unites the members of the team
   — Visualization comes before wireframes
   — Visualization comes before design
Maps & Diagrams | September 2011 | 5



Gregory Bateson (1904-1980)


British anthropologist, social scientist, linguist, visual anthropologist,
semiotician and cyberneticist whose work intersected that of many other
fields

Major Books

Steps To An Ecology of the Mind, 1972
Vers une Ecologie de l'Esprit

Mind and Nature: A Necessary Unity, 1979
Une unité sacrée
Maps & Diagrams | September 2011 | 6



Information and Mind


The mind operates with hierarchies and networks to create gestalten.

Hierarchies are nested containers

Networks are links connecting discrete nodes

Information architecture is

   the re/shaping of information into hierarchies and networks

   we search for and visualize the patterns that connect

The pattern that connects is the pathways for accessing differences
Kahn+Associates | 7



Lenk/Kahn Communication Model

                                — Mapping Websites,
                                  Kahn & Lenk, 2000
Kahn+Associates | 8



  Jesse James Garrett: 5 Layer Process Model
— The Elements of User Experience,
  Jesse James Garrett (2000)
Instant information architecture   ensad
Our framework

                       1. Opportunity   2. Concept   3. Experience   4. Go to market




Slide 10 © Fjord 2010 | Confidential
Kahn+Associates | 11



Where we fit in your Internet projects
Kahn+Associates | 12




   The Information Architect must understand

   user research
   — personas and user scenarios
   — user-based design methodology
   the data
   — text coding systems: SGML/XML
   — database storage & information retrieval
   interaction models
   — principals of user interface design
Kahn+Associates | 13



   The Information Architect must mediate


   — the requirements of a client, who wants to present
     information
   — the needs of the user, who needs to find and consume that
     information
   — balance between the desirable and the possible
Kahn+Associates | 14



Category and Classification

Categorization is
— the mental process of grouping things by perceptible
  similarity within a given context.
— Creating groups through direct experience (bottom-up)
Kahn+Associates | 15




— Categorization of
  music
— Categories of music are
  an expression of
  listener’s perception
  and as communities
  emerge (bottom-up)
Categorization of books
Kahn+Associates | 17



   Category and Classification


— Categorization is
  the mental process of grouping things
  by perceptible similarity
  within a given context.

— Classification is
  a set of classes
  assigned according to a predetermined set of principles
  used to impose order on a set of entities.

— Taxonomic classification establishes stability by applying
  a set of rules to one domain (top-down)

— Classification system offer inter-operability benefits across applications
Kahn+Associates | 18




— Classification of
  biology
— Each living organism is
  classified in the Tree of
  Life taxonomy
Kahn+Associates | 19



— MESH Classification of human diseases

— Each disease is located in one or more places in the
  Medical Subject Headings (MESH) maintained by
  the National Library of Medicine in Washington DC
Kahn+Associates | 20



    UNSPSC
— The United Nations Standard Products and Services Code is a hierarchical
  convention that is used to classify all products and services.

—
Kahn+Associates | 21



Examples of “categories” that are classifications


High-level category          Continuous category/scale

Three Categories of Drugs    Categories of Hurricanes:
       •   Depressants            Category 1: 74-95 mph winds
       •   Stimulants             Category 2: 96-110 mph winds
       •   Hallucinogens          Category 3: 111-130 mph
                                     winds
                                  Category 4: 131-155 mph
                                     winds
                                  Category 5: 155+ mph winds
Kahn+Associates | 22



   Category vs. Classification

— 3 Categories of hair color     — Classification of hair color
Kahn+Associates | 23




  LATCH (+):
  Five ways to organize information for ease of use (+ One)

          Location
          Alphabet
          Time
          Category
          Hierarchy

          From Richard Saul Wurman, INFORMATION ANXIETY 2


          plus Common Focus
Kahn+Associates | 24



    Location

   “Location is chosen when the information who you are comparing
   comes from several different sources or locales. Doctors use different
   locations of the body to group and study medicine. Concerning an
   industry you might want to know where on the world goods are
   distributed.” WSW

— Location is the X/Y position in the context of a representation

— In the most abstract sense, the X and Y positioning of any object on a
  plane is a purely visual distinction

— Location can be used to organize information a geographical region
  (states, countries)

— Location can be used in relation to an object (such as the body)
Kahn+Associates | 25
Kahn+Associates | 26
Kahn+Associates | 27




  Alphabet

   — “Alphabet is best used when you have enormous amount of data. For
     example words in a dictionary or names in a telephone. As usually
     everybody is familiar with the Alphabet, categorizing by Alphabet is
     recommendable when not all the audience is familiar with different
     kind of groupings or categories you could use instead.” WSW

   — Reference to the order sequence of the letters in an alphabet

   — Common 26 letter European alphabet

   — Alphabetic order varies according to language
Instant information architecture   ensad
Kahn+Associates | 29



Metropolitan Museum Timeline of Art History
Kahn+Associates | 30



  Time


       “Time is the best form of categorization for events that happen over
       fixed durations. Meeting schedules or our calendar are examples. The
       work of important persons might be displayed as timeline as well. Time
       is an easily framework in which changes can be observed and
       comparisons made.” WSW

   — Absolute reference to actual event in time

   — Sequence of events in linear time, hours, days, months, years, decades,
     centuries

   — Potential for cycle as well as sequence
Kahn+Associates | 31



  Horizontal: time
  Vertical: categories
  Result: co-existence of Categories in Time
Instant information architecture   ensad
Instant information architecture   ensad
Kahn+Associates | 34



  Category


   — “Category is an organization type often used for goods and industries.
     Shops and services in the yellow pages are easy to find by category.
     Retail stores are divided into e.g. men- and woman-clothing. This
     mode works well to organizing items of similar importance.” Wurman

   — Categories are determined by similar content

   — Each category is at the same level (“similar importance”)
New York
Times Blog
Directory,
November 2010
Kahn+Associates | 36



Library of Congress American Memory: category as topic
Kahn+Associates | 37
Kahn+Associates | 38




   Hierarchy


      “Hierarchy organizes by magnitude. From small to large, least
      expensive to most expensive, by order of importance, etc. Hierarchy is
      to be used if you want to assign weight or value to the ordered
      information.” WSW

  — Organized by sequence of importance

  — Recursive sequence of whole to part, largest to smallest

  — Organizing in nested containers:
    1st thing contains 2nd thing leads to 3rd thing
Kahn+Associates | 39



   Great Chain of Being


— God & angels

— Mankind

— Creatures of the Air

— Creatures of the Sea

— Creatures of the Land

— Plants

— Satin & the Damned
Kahn+Associates | 40
Kahn+Associates | 41



   A Sixth Method: Common Focus


— Organizing information based on user interaction

— Currently viewed

— Most discussed

— Most popular

— People who bought this item also bought…

— Based on what you looked at before…
Kahn+Associates | 42


  Le Monde: Most commented / Most emailed
Kahn+Associates | 43




Amazon.com:
encouraging related purchasing +
exposing common purchase behavior
Maps & Diagrams | September 2011 | 44




  Visualizing structures

   The role of visualization / mapping
   — Visualization follows analysis
   — Visualization unites the members of the team
   — Visualization comes before wireframes
   — Visualization comes before design
Maps & Diagrams | September 2011 | 45



   What is a map?


— « La Carte est un secours que l'on fournit par les yeux à
  l'imagination. »
  (The map is a help provided to the imagination through the eyes.)
  Henri Abraham Châtelain, Atlas historique, 1705

— “The map is not the territory.”
  Alfred Korzybski, Science and Sanity, 1933

— “Information is a difference that makes a difference.”
  Gregory Bateson
Maps & Diagrams | January 2011 | 46


— Sequentielle : organiser les éléments selon une séquence temporelle.
  Corporate intranet management process for Schlumberger
Instant information architecture   ensad
Instant information architecture   ensad
Comparaison de sites Internet | Dec 2003 | 49
Site Internet de la BnF | mars 2004 | 50


Production et
contenu :
Instant information architecture   ensad
Instant information architecture   ensad
Information Architecture | Paul Kahn| 53
Information Architecture | Paul Kahn| 54
Kahn+Associates | 55
Information Architecture | Paul Kahn| 56
Company Overview | April 2002 | 57
Instant information architecture   ensad
Kahn+Associates | 59



  Foursquare one week of checkin data
Kahn+Associates | 60



   Assignment: Diagram a “typical” Gmail user session


— Create 6 groups of 4 students

— Select a version of the Gmail UI on any web browser and mobile device

— Each group will create one persona and user scenario

— Example persona/scenario:
  1) Web Browser: Jean-Francois looks to see if Svetlana is on Gmail, calls her
  using video chat, invites her to see a film and sends her a link to the a movie
  trailer.
  2) Iphone Gmail: Nicolas reads his email on the bus, archives the unwanted
  messages, reads a message from Danielle, replies with a photograph.
  3) Web Browser: James wants to sort his email. He searches for all messages
  from or about ENSAD, chooses messages, creates and assigns a new label.
Kahn+Associates | 61



   Assignment: Diagram a “typical” Gmail user session


— Create a diagram or series of diagrams that represent the interactions
  between the persona and the software application.

— Your diagram must show how the persona accomplishes this series of tasks.

— Your diagrams should communicate
     •   User input
     •   Types of user interaction:
          • checkbox, click, drag, type, etc.
     •   Types of application response:
          • user feedback, change in screen content, highlighting, etc.
Instant information architecture   ensad
Kahn+Associates | 63
Kahn+Associates | 64
Kahn+Associates | 65
Instant information architecture   ensad

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Instant information architecture ensad

  • 1. A b c Instant Information Architecture November 2011
  • 2. Kahn+Associates | 2 Outline — What is Information Architecture — Categories and Classification — Visualizing Structure
  • 3. Kahn+Associates | 3 What is Information Architecture Information is — a difference that makes a difference — a pattern that provides a structure for understanding Information Architecture is — discovering the kinds of information the site contains — matching this information to the needs of the users — determining the appropriate metadata structure
  • 4. Maps & Diagrams | September 2011 | 4 The role of visualization / mapping — Visualization follows analysis — Visualization unites the members of the team — Visualization comes before wireframes — Visualization comes before design
  • 5. Maps & Diagrams | September 2011 | 5 Gregory Bateson (1904-1980) British anthropologist, social scientist, linguist, visual anthropologist, semiotician and cyberneticist whose work intersected that of many other fields Major Books Steps To An Ecology of the Mind, 1972 Vers une Ecologie de l'Esprit Mind and Nature: A Necessary Unity, 1979 Une unité sacrée
  • 6. Maps & Diagrams | September 2011 | 6 Information and Mind The mind operates with hierarchies and networks to create gestalten. Hierarchies are nested containers Networks are links connecting discrete nodes Information architecture is the re/shaping of information into hierarchies and networks we search for and visualize the patterns that connect The pattern that connects is the pathways for accessing differences
  • 7. Kahn+Associates | 7 Lenk/Kahn Communication Model — Mapping Websites, Kahn & Lenk, 2000
  • 8. Kahn+Associates | 8 Jesse James Garrett: 5 Layer Process Model — The Elements of User Experience, Jesse James Garrett (2000)
  • 10. Our framework 1. Opportunity 2. Concept 3. Experience 4. Go to market Slide 10 © Fjord 2010 | Confidential
  • 11. Kahn+Associates | 11 Where we fit in your Internet projects
  • 12. Kahn+Associates | 12 The Information Architect must understand user research — personas and user scenarios — user-based design methodology the data — text coding systems: SGML/XML — database storage & information retrieval interaction models — principals of user interface design
  • 13. Kahn+Associates | 13 The Information Architect must mediate — the requirements of a client, who wants to present information — the needs of the user, who needs to find and consume that information — balance between the desirable and the possible
  • 14. Kahn+Associates | 14 Category and Classification Categorization is — the mental process of grouping things by perceptible similarity within a given context. — Creating groups through direct experience (bottom-up)
  • 15. Kahn+Associates | 15 — Categorization of music — Categories of music are an expression of listener’s perception and as communities emerge (bottom-up)
  • 17. Kahn+Associates | 17 Category and Classification — Categorization is the mental process of grouping things by perceptible similarity within a given context. — Classification is a set of classes assigned according to a predetermined set of principles used to impose order on a set of entities. — Taxonomic classification establishes stability by applying a set of rules to one domain (top-down) — Classification system offer inter-operability benefits across applications
  • 18. Kahn+Associates | 18 — Classification of biology — Each living organism is classified in the Tree of Life taxonomy
  • 19. Kahn+Associates | 19 — MESH Classification of human diseases — Each disease is located in one or more places in the Medical Subject Headings (MESH) maintained by the National Library of Medicine in Washington DC
  • 20. Kahn+Associates | 20 UNSPSC — The United Nations Standard Products and Services Code is a hierarchical convention that is used to classify all products and services. —
  • 21. Kahn+Associates | 21 Examples of “categories” that are classifications High-level category Continuous category/scale Three Categories of Drugs Categories of Hurricanes: • Depressants Category 1: 74-95 mph winds • Stimulants Category 2: 96-110 mph winds • Hallucinogens Category 3: 111-130 mph winds Category 4: 131-155 mph winds Category 5: 155+ mph winds
  • 22. Kahn+Associates | 22 Category vs. Classification — 3 Categories of hair color — Classification of hair color
  • 23. Kahn+Associates | 23 LATCH (+): Five ways to organize information for ease of use (+ One) Location Alphabet Time Category Hierarchy From Richard Saul Wurman, INFORMATION ANXIETY 2 plus Common Focus
  • 24. Kahn+Associates | 24 Location “Location is chosen when the information who you are comparing comes from several different sources or locales. Doctors use different locations of the body to group and study medicine. Concerning an industry you might want to know where on the world goods are distributed.” WSW — Location is the X/Y position in the context of a representation — In the most abstract sense, the X and Y positioning of any object on a plane is a purely visual distinction — Location can be used to organize information a geographical region (states, countries) — Location can be used in relation to an object (such as the body)
  • 27. Kahn+Associates | 27 Alphabet — “Alphabet is best used when you have enormous amount of data. For example words in a dictionary or names in a telephone. As usually everybody is familiar with the Alphabet, categorizing by Alphabet is recommendable when not all the audience is familiar with different kind of groupings or categories you could use instead.” WSW — Reference to the order sequence of the letters in an alphabet — Common 26 letter European alphabet — Alphabetic order varies according to language
  • 29. Kahn+Associates | 29 Metropolitan Museum Timeline of Art History
  • 30. Kahn+Associates | 30 Time “Time is the best form of categorization for events that happen over fixed durations. Meeting schedules or our calendar are examples. The work of important persons might be displayed as timeline as well. Time is an easily framework in which changes can be observed and comparisons made.” WSW — Absolute reference to actual event in time — Sequence of events in linear time, hours, days, months, years, decades, centuries — Potential for cycle as well as sequence
  • 31. Kahn+Associates | 31 Horizontal: time Vertical: categories Result: co-existence of Categories in Time
  • 34. Kahn+Associates | 34 Category — “Category is an organization type often used for goods and industries. Shops and services in the yellow pages are easy to find by category. Retail stores are divided into e.g. men- and woman-clothing. This mode works well to organizing items of similar importance.” Wurman — Categories are determined by similar content — Each category is at the same level (“similar importance”)
  • 36. Kahn+Associates | 36 Library of Congress American Memory: category as topic
  • 38. Kahn+Associates | 38 Hierarchy “Hierarchy organizes by magnitude. From small to large, least expensive to most expensive, by order of importance, etc. Hierarchy is to be used if you want to assign weight or value to the ordered information.” WSW — Organized by sequence of importance — Recursive sequence of whole to part, largest to smallest — Organizing in nested containers: 1st thing contains 2nd thing leads to 3rd thing
  • 39. Kahn+Associates | 39 Great Chain of Being — God & angels — Mankind — Creatures of the Air — Creatures of the Sea — Creatures of the Land — Plants — Satin & the Damned
  • 41. Kahn+Associates | 41 A Sixth Method: Common Focus — Organizing information based on user interaction — Currently viewed — Most discussed — Most popular — People who bought this item also bought… — Based on what you looked at before…
  • 42. Kahn+Associates | 42 Le Monde: Most commented / Most emailed
  • 43. Kahn+Associates | 43 Amazon.com: encouraging related purchasing + exposing common purchase behavior
  • 44. Maps & Diagrams | September 2011 | 44 Visualizing structures The role of visualization / mapping — Visualization follows analysis — Visualization unites the members of the team — Visualization comes before wireframes — Visualization comes before design
  • 45. Maps & Diagrams | September 2011 | 45 What is a map? — « La Carte est un secours que l'on fournit par les yeux à l'imagination. » (The map is a help provided to the imagination through the eyes.) Henri Abraham Châtelain, Atlas historique, 1705 — “The map is not the territory.” Alfred Korzybski, Science and Sanity, 1933 — “Information is a difference that makes a difference.” Gregory Bateson
  • 46. Maps & Diagrams | January 2011 | 46 — Sequentielle : organiser les éléments selon une séquence temporelle. Corporate intranet management process for Schlumberger
  • 49. Comparaison de sites Internet | Dec 2003 | 49
  • 50. Site Internet de la BnF | mars 2004 | 50 Production et contenu :
  • 53. Information Architecture | Paul Kahn| 53
  • 54. Information Architecture | Paul Kahn| 54
  • 56. Information Architecture | Paul Kahn| 56
  • 57. Company Overview | April 2002 | 57
  • 59. Kahn+Associates | 59 Foursquare one week of checkin data
  • 60. Kahn+Associates | 60 Assignment: Diagram a “typical” Gmail user session — Create 6 groups of 4 students — Select a version of the Gmail UI on any web browser and mobile device — Each group will create one persona and user scenario — Example persona/scenario: 1) Web Browser: Jean-Francois looks to see if Svetlana is on Gmail, calls her using video chat, invites her to see a film and sends her a link to the a movie trailer. 2) Iphone Gmail: Nicolas reads his email on the bus, archives the unwanted messages, reads a message from Danielle, replies with a photograph. 3) Web Browser: James wants to sort his email. He searches for all messages from or about ENSAD, chooses messages, creates and assigns a new label.
  • 61. Kahn+Associates | 61 Assignment: Diagram a “typical” Gmail user session — Create a diagram or series of diagrams that represent the interactions between the persona and the software application. — Your diagram must show how the persona accomplishes this series of tasks. — Your diagrams should communicate • User input • Types of user interaction: • checkbox, click, drag, type, etc. • Types of application response: • user feedback, change in screen content, highlighting, etc.